Release Notes for Active Insight

Active Insight is a cloud service that provides better technical support experience with faster troubleshooting. When enabled on multiple of your Synology hosts, it allows you to manage them across locations with a performance monitoring and automated warning system.

Version: 2.2.0-3101

(2023-05-16)

What's New

  1. Supports enabling usage details analysis of Synology hosts' volumes from the web portal.

Fixed Issues

  1. Fixed an issue where Active Insight package could not be updated via the web portal.

Version: 2.1.0-2601

(2023-05-16)

What's New

  1. Supports enabling usage details analysis of Synology hosts' volumes from the web portal.

Fixed Issues

  1. Fixed an issue where Active Insight package could not be updated via the web portal.

Version: 2.0.15-3020

(2023-04-25)

Important Note

  1. Renamed "Faster Technical Support" to "Diagnosis Service", and moved it to DSM > Support Center > Support Services page in DSM 7.2-64551.

Compatibility & Installation

  1. Active Insight 2.0.15-3020 requires DSM 7.2-64551 and above.

Version: 2.0.1-2538

(2023-03-14)

Fixed Issues

  1. Fixed a technical issue regarding diagnostic data collection.
  2. Fixed an issue where the status of a host might be stuck at Registering or could not be displayed properly.
  3. Fixed an issue of displaying incorrect CPU usage data.
  4. Fixed an issue where Active Insight might unexpectedly wake up hibernating systems.
  5. Fixed an issue where Active Insight could not be enabled or deactivated using DS finder.

Version: 2.0.1-2535

(2023-01-04)

Important Note

  1. This update was recalled on January 12, 2023 due to a diagnostic data collection anomaly. The issue is fixed in version 2.0.1-2538.

Version: 2.0.0-2518

(2022-08-24)

Important Notes

  1. One license for each monitored host is required for Active Insight 24/7 health monitoring service.

What's New

  1. Launched new subscription plans and license assignment for the hosts that are registered for 24/7 health monitoring through the web portal.
  2. Allowed uninstallation of Active Insight from Package Center.
  3. Added support for customized login event thresholds for monitored hosts based on users' scenarios and needs.

Fixed Issues

  1. Minor bug fixes.

Limitations

  1. Performance metric collection is required to proceed with license assignment of monitored hosts.

Version: 1.4.1-1712

(2022-08-10)

Important Notes

  1. This version is only compatible with DSM 7.1 and above.

Fixed Issues

  1. Minor bug fixes.

Version: 1.4.0-1706

(2022-04-06)

Important Notes

  1. This version is only compatible with DSM 7.1 and above.

What's New

  1. Supports managing and monitoring Synology NAS devices registered to other Synology Accounts.
  2. Supports updating DSM and packages through the Active Insight web portal.

Fixed Issues

  1. Minor bug fixes.

Limitation

  1. Updating DSM and packages via web portal is not supported for a high-availability cluster with different NAS models.

Version: 1.3.0-1425

(2022-02-17)

Fixed Issues

  1. Fixed an issue where the Active Insight service might still be enabled when the user signed out the Synology Account on DSM.
  2. Removed certain trivial notifications for better user experience.
  3. Minor bug fixes.

Version: 1.2.0-1214

(2021-12-01)

What's New

  1. Supports monitoring login activities, as well as the related reports and event notifications.
  2. Supports monitoring Hyper Backup statuses, as well as the related reports and event notifications.
  3. Supports scheduled reports based on different topics.

Fixed Issues

  1. Fixed an issue where users could not delete their Synology Accounts because they failed to deactivate the Active Insight service.
  2. Fixed an issue where notifications would still be sent to the original recipients after users changed the email address for their Synology Accounts.

Limitation

  1. Future subscription plans are not available to subscribers located in China.
  2. Hyper Backup status monitoring does not include LUN backup tasks.

Version: 2.2.0-3101

(2023-05-16)

What's New

  1. Supports enabling usage details analysis of Synology hosts' volumes from the web portal.

Fixed Issues

  1. Fixed an issue where Active Insight package could not be updated via the web portal.

Version: 2.1.0-2601

(2023-05-16)

What's New

  1. Supports enabling usage details analysis of Synology hosts' volumes from the web portal.

Fixed Issues

  1. Fixed an issue where Active Insight package could not be updated via the web portal.

Version: 2.0.15-3020

(2023-04-25)

Important Note

  1. Renamed "Faster Technical Support" to "Diagnosis Service", and moved it to DSM > Support Center > Support Services page in DSM 7.2-64551.

Compatibility & Installation

  1. Active Insight 2.0.15-3020 requires DSM 7.2-64551 and above.

Version: 2.0.1-2538

(2023-03-14)

Fixed Issues

  1. Fixed a technical issue regarding diagnostic data collection.
  2. Fixed an issue where the status of a host might be stuck at Registering or could not be displayed properly.
  3. Fixed an issue of displaying incorrect CPU usage data.
  4. Fixed an issue where Active Insight might unexpectedly wake up hibernating systems.
  5. Fixed an issue where Active Insight could not be enabled or deactivated using DS finder.

Version: 2.0.1-2535

(2023-01-04)

Important Note

  1. This update was recalled on January 12, 2023 due to a diagnostic data collection anomaly. The issue is fixed in version 2.0.1-2538.

Version: 2.0.0-2518

(2022-08-24)

Important Notes

  1. One license for each monitored host is required for Active Insight 24/7 health monitoring service.

What's New

  1. Launched new subscription plans and license assignment for the hosts that are registered for 24/7 health monitoring through the web portal.
  2. Allowed uninstallation of Active Insight from Package Center.
  3. Added support for customized login event thresholds for monitored hosts based on users' scenarios and needs.

Fixed Issues

  1. Minor bug fixes.

Limitations

  1. Performance metric collection is required to proceed with license assignment of monitored hosts.

Version: 1.4.1-1712

(2022-08-10)

Important Notes

  1. This version is only compatible with DSM 7.1 and above.

Fixed Issues

  1. Minor bug fixes.

Version: 1.4.0-1706

(2022-04-06)

Important Notes

  1. This version is only compatible with DSM 7.1 and above.

What's New

  1. Supports managing and monitoring Synology NAS devices registered to other Synology Accounts.
  2. Supports updating DSM and packages through the Active Insight web portal.

Fixed Issues

  1. Minor bug fixes.

Limitation

  1. Updating DSM and packages via web portal is not supported for a high-availability cluster with different NAS models.

Version: 1.3.0-1425

(2022-02-17)

Fixed Issues

  1. Fixed an issue where the Active Insight service might still be enabled when the user signed out the Synology Account on DSM.
  2. Removed certain trivial notifications for better user experience.
  3. Minor bug fixes.

Version: 1.2.0-1214

(2021-12-01)

What's New

  1. Supports monitoring login activities, as well as the related reports and event notifications.
  2. Supports monitoring Hyper Backup statuses, as well as the related reports and event notifications.
  3. Supports scheduled reports based on different topics.

Fixed Issues

  1. Fixed an issue where users could not delete their Synology Accounts because they failed to deactivate the Active Insight service.
  2. Fixed an issue where notifications would still be sent to the original recipients after users changed the email address for their Synology Accounts.

Limitation

  1. Future subscription plans are not available to subscribers located in China.
  2. Hyper Backup status monitoring does not include LUN backup tasks.