Synology Store

Your one-stop shop for Synology essentials

Experience intelligent network management

Find the right gear for your device

The Synology difference. Shop with us for these reasons and more.

Free shipping

Free shipping

Free standard shipping1 on orders from $200

Free shipping

Optional expedited delivery

Get your order as early as next day

Free shipping

30-day return policy

30-day moneyback guarantee for all orders2

Free shipping

Warranty by Synology

Direct technical support and RMA service

Frequently asked questions



Returns & Refunds

Order Management


Where does Synology Store ship to?

When will I receive my products after placing an order?

Do I need to pay for shipping?

Can I change my shipping address after my order is placed?


What payment methods are available for Synology Store?

Can I change my payment method after placing the order?

Returns & Refunds

How many days do I have to initiate a return?

What is the return process?

What should I do if I receive a defective product or a product with missing accessories?

When will I receive my refund after applying for a return?

Do you issue credit notes when refunds are made?

Order Management

Where can I check my order status?

Can I track my delivery?

Can I cancel my order right after purchase?

Can I modify my order?

Where can I find my invoice?

More Information


  1. Free shipping applies to the continental US only (excludes Alaska and Hawaii).

  2. Some conditions may apply. See our Sales Policy for more info.