Synology Store will undergo a scheduled server upgrade on July 23, 2024, from 11:00 AM to 12:00 PM (PDT-7).

Synology Store

Your one-stop shop for Synology essentials

Shop with us for these reasons

Free shipping

Free shipping

Free standard shipping1 on orders from $200

Free shipping

Optional expedited delivery

Get your order as early as next day

Free shipping

30-day return policy

30-day moneyback guarantee for all orders2

Free shipping

Warranty by Synology

Direct technical support and RMA service

Frequently asked questions



Returns & Refunds

Order Management


Where does Synology Store ship to?

When will I receive my products after placing an order?

Do I need to pay for shipping?

Why am I been charged a handling fee?

Can I change my shipping address after my order is placed?


What payment methods are available for Synology Store?

Can I change my payment method after placing the order?

Returns & Refunds

What is Synology Store's return policy?

What is the return process?

What should I do if I receive a defective product or a product with missing accessories?

When will I receive my refund after applying for a return?

Do you issue credit notes when refunds are made?

Order Management

Where can I check my order status?

Can I track my delivery?

Can I cancel my order right after purchase?

Can I modify my order?

Where can I find my invoice?

More Information


  1. Free shipping applies to the continental US only (excludes Alaska and Hawaii).

  2. Some conditions may apply. See our Sales Policy for more info.

  3. The discounted amounts for all promotions will be confirmed during checkout. Each promotion cannot be combined with any other promotional codes or concurrent bundle offers, including but not limited to special prices, bundle combinations, or other cart-level discounts. Additionally, once used, no promotions will be reinstated, including orders that have been returned and successfully refunded. Note that eligible models and quantities may vary by region; please contact your local store for more information. Synology Store reserves the right to cancel or modify the promotion at any time without prior notice and to reject any order placed at any time. Synology Store retains the right to the final interpretation of all promotion details.