Synology Store

Your one-stop shop for Synology essentials

Shop with us for these reasons

Free shipping

Free shipping

Free standard shipping1 on orders from $200

Free shipping

Optional expedited delivery

Get your order as early as next day

Free shipping

30-day return policy

30-day moneyback guarantee for all orders2

Free shipping

Warranty by Synology

Direct technical support and RMA service

Frequently asked questions



Returns & Refunds

Order Management


Where does Synology Store ship to?

When will I receive my products after placing an order?

Do I need to pay for shipping?

Why am I been charged a handling fee?

Can I change my shipping address after my order is placed?


What payment methods are available for Synology Store?

Can I change my payment method after placing the order?

Returns & Refunds

How many days do I have to initiate a return?

What is the return process?

What should I do if I receive a defective product or a product with missing accessories?

When will I receive my refund after applying for a return?

Do you issue credit notes when refunds are made?

Order Management

Where can I check my order status?

Can I track my delivery?

Can I cancel my order right after purchase?

Can I modify my order?

Where can I find my invoice?

More Information


  1. Free shipping applies to the continental US only (excludes Alaska and Hawaii).

  2. Some conditions may apply. See our Sales Policy for more info.