Shop with us for these reasons
Free standard shipping1 on orders from $200
Optional expedited delivery
Get your order as early as next day
30-day return policy
30-day moneyback guarantee for all orders2
Warranty by Synology
Direct technical support and RMA service
Frequently asked questions
Returns & Refunds
Where does Synology Store ship to?
When will I receive my products after placing an order?
Do I need to pay for shipping?
Why am I been charged a handling fee?
Can I change my shipping address after my order is placed?
What payment methods are available for Synology Store?
Can I change my payment method after placing the order?
Returns & Refunds
How many days do I have to initiate a return?
What is the return process?
1. Sign in to your Synology Account. Go to Subscriptions & Orders > Synology Store, find your order and click it to view order details. The "Return items" button will be available if it is currently within 30 days of the purchase date (invoice date).
2. After applying for a return, follow the provided instructions and pack the product(s) in its original packaging with the original components along with return documents, and mail it back to us. You will be responsible for the return shipping cost and insurance if any.
When we receive your return, we will inspect the condition of the returned items and confirm your return. If the return is accepted, the refund process will start immediately. Please note the shipping fees, if any, cannot be refunded.
For more details, please see our sales and return policy.
What should I do if I receive a defective product or a product with missing accessories?
When will I receive my refund after applying for a return?
Do you issue credit notes when refunds are made?
Where can I check my order status?
Can I track my delivery?
Can I cancel my order right after purchase?
Can I modify my order?
Where can I find my invoice?
Free shipping applies to the continental US only (excludes Alaska and Hawaii).
Some conditions may apply. See our Sales Policy for more info.