Security Bug Bounty Program

Product scope

This program only accepts vulnerability reports related to Synology’s products and web services. Vulnerability reports that fall outside of the program’s scope do not generally qualify for rewards; however, out-of-scope reports of critical vulnerabilities may be accepted depending on the situation.

Operating systems

Rewards of up to

30000

Includes Synology DiskStation Manager, Synology Router Manager, and Synology BeeStation.

Learn more

Software and C2 cloud services

Rewards of up to

10000

Includes Synology-developed software packages, related mobile apps, and C2 cloud services.

Learn more

Web services

Rewards of up to

5000

Includes all major Synology web services.

Learn more

Reward Details

Reward eligibility criteria

Please provide any information we need to reproduce the reported issues. The size of each reward depends on the severity of the reported vulnerability and which product category is affected.

To qualify for monetary rewards, reports must meet the following criteria:

You are the first researcher to report this vulnerability
The reported vulnerability is confirmed to be verifiable, replicable, and a valid security issue
Your report complies with the Bounty Program’s terms and regulations

Reporting security bugs

If you believe you have found a vulnerability, please follow the steps below:

Step 1

Step 2

Use this PGP key to encrypt your information when sending bug reports to Synology.

Step 3

Include a detailed proof of concept (PoC) and make sure that the reported issues can be reproduced.

Step 4

Keep your description succinct. For example, a short proof-of-concept link is valued higher than a video explaining the consequences of an SSRF issue.

Your and our responsibilities

Your report

To reduce our processing time, a good vulnerability report should:

Contain a clearly written step-by-step description in English of how to reproduce the vulnerability
Demonstrate how the vulnerability affects Synology products or web services, and describe which versions and platforms are affected
State the potential damage caused by the reported vulnerability

Our response

The Synology Security Team will respond to your report within 7 days and regular update the status and fix the vulnerability as soon as possible, depending on the severity of the threat posed.

If your vulnerability report qualifies for a monetary reward, your name will be listed on the Synology Product Security Advisory page on our official website as a gesture of our appreciation.

This process will take at least 90 days. Your reward will be transferred to you upon completion of the process.

Notes:Synology reserves the right to change or cancel this program, including its policies, at any time without prior notice.

Operating systems

Reward	Qualified reports are eligible for a reward of up to $30,000.*
Products within scope	Only reports about officially released versions are accepted. DiskStation Manager (DSM) DSM 7 (latest version) Synology Router Manager (SRM) SRM 1.3 (latest version) Synology Camera firmware* Firmware 1.1 (latest version) Synology BeeStation BeeStation OS 1.0 (latest version)
Regulations and restrictions	This program is strictly limited to security vulnerabilities found in Synology products and services. Actions that could potentially damage or detrimentally affect Synology servers or data are strictly forbidden. Vulnerability testing must not breach local or Taiwanese laws. Vulnerability reports are not accepted under the program if they describe or involve: DoS (Denial of Service) attacks on Synology’s or users' servers Vulnerability testing that is detrimental to Synology’s or users’ servers or data Physical attacks or social engineering Disclosure of bug information before approval by Synology Non-critical vulnerabilities in outdated services or products Vulnerabilities affecting only outdated web browsers Most types of brute-force attack Reflected XSS attacks or Self-XSS attacks Vulnerabilities that involve phishing, creation of fake websites, or committing fraud Vulnerability scanning reports that do not detail the vulnerability’s effects Indications that default ports are vulnerable, but without providing a PoC Theoretical vulnerabilities lacking concrete Proof of Concept (PoC) Open redirects alone are typically considered informational and do not qualify for rewards unless they contribute to a more significant vulnerability Missing security headers that do not directly lead to exploitation Missing security flags in cookies User enumeration. Reports outlining user enumeration are not within scope unless you can demonstrate that we don’t have any rate limits in place to protect our users.

Reward

Qualified reports are eligible for a reward of up to $30,000.*

Products within scope

Only reports about officially released versions are accepted.

DiskStation Manager (DSM)

DSM 7 (latest version)

Synology Router Manager (SRM)**

SRM 1.3 (latest version)

Synology Camera firmware***

Firmware 1.1 (latest version)

Synology BeeStation

BeeStation OS 1.0 (latest version)

Regulations and restrictions

This program is strictly limited to security vulnerabilities found in Synology products and services. Actions that could potentially damage or detrimentally affect Synology servers or data are strictly forbidden. Vulnerability testing must not breach local or Taiwanese laws.

Vulnerability reports are not accepted under the program if they describe or involve:

DoS (Denial of Service) attacks on Synology’s or users' servers
Vulnerability testing that is detrimental to Synology’s or users’ servers or data
Physical attacks or social engineering
Disclosure of bug information before approval by Synology
Non-critical vulnerabilities in outdated services or products
Vulnerabilities affecting only outdated web browsers
Most types of brute-force attack
Reflected XSS attacks or Self-XSS attacks
Vulnerabilities that involve phishing, creation of fake websites, or committing fraud
Vulnerability scanning reports that do not detail the vulnerability’s effects
Indications that default ports are vulnerable, but without providing a PoC
Theoretical vulnerabilities lacking concrete Proof of Concept (PoC)
Open redirects alone are typically considered informational and do not qualify for rewards unless they contribute to a more significant vulnerability
Missing security headers that do not directly lead to exploitation
Missing security flags in cookies
User enumeration. Reports outlining user enumeration are not within scope unless you can demonstrate that we don’t have any rate limits in place to protect our users.

*See the Reward Details page on the Security Bug Program web page for more details.
**The maximum reward for vulnerabilities in SRM_LAN is $5,000.
***The maximum reward for vulnerabilities in camera firmware is $10,000.

Software and C2 cloud services

Reward	Qualified reports are eligible for a reward of up to US$10,000.*
Products within scope	Only reports about officially released versions are accepted. Packages Synology-developed software packages Desktop clients Synology-developed Windows, macOS, and Linux applications Mobile apps Synology-developed mobile apps for Android and iOS Synology Account .account.synology.com domains .identity.synology.com domains C2 services *.c2.synology.com domains
Regulations and restrictions	This program is strictly limited to security vulnerabilities found in Synology products and services. Actions that could potentially damage or detrimentally affect Synology servers or data are strictly forbidden. Vulnerability testing must not breach local or Taiwanese laws. Vulnerability reports are not accepted under the program if they describe or involve: DoS (Denial of Service) attacks on Synology’s or users' servers Vulnerability testing that is detrimental to Synology’s or users’ servers or data Physical attacks or social engineering Disclosure of bug information before approval by Synology Non-critical vulnerabilities in outdated services or products Vulnerabilities affecting only outdated web browsers Most types of brute-force attack Reflected XSS attacks or Self-XSS attacks Vulnerabilities that involve phishing, creation of fake websites, or committing fraud Vulnerability scanning reports that do not detail the vulnerability’s effects Indications that default ports are vulnerable, but without providing a PoC Theoretical vulnerabilities lacking concrete Proof of Concept (PoC) Open redirects alone are typically considered informational and do not qualify for rewards unless they contribute to a more significant vulnerability Missing security headers that do not directly lead to exploitation Missing security flags in cookies User enumeration. Reports outlining user enumeration are not within scope unless you can demonstrate that we don’t have any rate limits in place to protect our users.

Reward

Qualified reports are eligible for a reward of up to US$10,000.*

Products within scope

Only reports about officially released versions are accepted.

Packages

Synology-developed software packages

Desktop clients

Synology-developed Windows, macOS, and Linux applications

Mobile apps

Synology-developed mobile apps for Android and iOS

Synology Account

*.account.synology.com domains
*.identity.synology.com domains

C2 services

*.c2.synology.com domains

Regulations and restrictions

Vulnerability reports are not accepted under the program if they describe or involve:

DoS (Denial of Service) attacks on Synology’s or users' servers
Vulnerability testing that is detrimental to Synology’s or users’ servers or data
Physical attacks or social engineering
Disclosure of bug information before approval by Synology
Non-critical vulnerabilities in outdated services or products
Vulnerabilities affecting only outdated web browsers
Most types of brute-force attack
Reflected XSS attacks or Self-XSS attacks
Vulnerabilities that involve phishing, creation of fake websites, or committing fraud
Vulnerability scanning reports that do not detail the vulnerability’s effects
Indications that default ports are vulnerable, but without providing a PoC
Theoretical vulnerabilities lacking concrete Proof of Concept (PoC)
Open redirects alone are typically considered informational and do not qualify for rewards unless they contribute to a more significant vulnerability
Missing security headers that do not directly lead to exploitation
Missing security flags in cookies
User enumeration. Reports outlining user enumeration are not within scope unless you can demonstrate that we don’t have any rate limits in place to protect our users.

*See the Reward Details page on the Security Bug Program web page for more details.

Web services

Reward	Qualified reports are eligible for a reward of up to $5,000.*
Products within scope	The following domains (including sub-domains) are in scope: *.synology.com The following domains (including sub-domains) are out of scope: openstack-ci-logs.synology.com, router.synology.com Synology reserves the right to modify this list at any time without notice.
Regulations and restrictions	This program is strictly limited to security vulnerabilities found in Synology products and services. Actions that could potentially damage or detrimentally affect Synology servers or data are strictly forbidden. Vulnerability testing must not breach local or Taiwanese laws. Vulnerability reports are not accepted under the program if they describe or involve: DoS (Denial of Service) attacks on Synology’s or users' servers Vulnerability testing that is detrimental to Synology’s or users’ servers or data Physical attacks or social engineering Disclosure of bug information before approval by Synology Directory traversal on https://*archive.synology.com Reflected file download Banner grabbing issues or software version disclosure 0-day vulnerability disclosed within 90 days Non-critical vulnerabilities in outdated services or products Vulnerabilities affecting only outdated web browsers Most types of brute-force attack Reflected XSS attacks or Self-XSS attacks Vulnerabilities that involve phishing, creation of fake websites, or committing fraud Vulnerability scanning reports that do not detail the vulnerability’s effects Indications that default ports are vulnerable, but without providing a PoC Theoretical vulnerabilities lacking concrete Proof of Concept (PoC) Open redirects alone are typically considered informational and do not qualify for rewards unless they contribute to a more significant vulnerability Missing security headers that do not directly lead to exploitation Missing security flags in cookies User enumeration. Reports outlining user enumeration are not within scope unless you can demonstrate that we don’t have any rate limits in place to protect our users.

Reward

Qualified reports are eligible for a reward of up to $5,000.*

Products within scope

The following domains (including sub-domains) are in scope:

*.synology.com

The following domains (including sub-domains) are out of scope:

openstack-ci-logs.synology.com, router.synology.com

Synology reserves the right to modify this list at any time without notice.

Regulations and restrictions

Vulnerability reports are not accepted under the program if they describe or involve:

DoS (Denial of Service) attacks on Synology’s or users' servers
Vulnerability testing that is detrimental to Synology’s or users’ servers or data
Physical attacks or social engineering
Disclosure of bug information before approval by Synology
Directory traversal on https://*archive.synology.com
Reflected file download
Banner grabbing issues or software version disclosure
0-day vulnerability disclosed within 90 days
Non-critical vulnerabilities in outdated services or products
Vulnerabilities affecting only outdated web browsers
Most types of brute-force attack
Reflected XSS attacks or Self-XSS attacks
Vulnerabilities that involve phishing, creation of fake websites, or committing fraud
Vulnerability scanning reports that do not detail the vulnerability’s effects
Indications that default ports are vulnerable, but without providing a PoC
Theoretical vulnerabilities lacking concrete Proof of Concept (PoC)
Open redirects alone are typically considered informational and do not qualify for rewards unless they contribute to a more significant vulnerability
Missing security headers that do not directly lead to exploitation
Missing security flags in cookies
User enumeration. Reports outlining user enumeration are not within scope unless you can demonstrate that we don’t have any rate limits in place to protect our users.

*See the Reward Details page on the Security Bug Program web page for more details.

Reward details

This page is designed to help researchers understand the potential maximum rewards for specific types of vulnerabilities and to highlight the types of vulnerabilities that Synology values most. We value your contributions and are dedicated to fairly rewarding significant security research.

The rewards in the table show the maximum possible for each category, but not every qualifying report is guaranteed to receive the listed amount.*

Critical
	Operating systems	Software and C2 cloud services	Web services
Zero-click pre-auth RCE	$30,000	$10,000	$5,000
Zero-click pre-auth arbitrary file r/w	$9,000	$4,600	$2,400

Important
	Operating systems	Software and C2 cloud services	Web services
1-click pre-auth RCE	$8,000	$4,000	$2,000
Zero-click normal-user-auth RCE	$7,500	$3,900	$1,900
Zero-click normal-user-auth arbitrary file r/w	$6,500	$3,400	$1,700
Zero-click pre-auth RCE (AC:H)	$6,500	$3,400	$1,700
1-click pre-auth RCE (AC:H)	$5,000	$2,500	$1,325
pre-auth SQL injection	$3,800	$1,950	$1,025
1-click normal-user-auth RCE (AC:H)	$2,600	$1,350	$725
pre-auth stored XSS	$2,600	$1,350	$725

Moderate
	Operating systems	Software and C2 cloud services	Web services
normal-user-auth stored XSS	$1,350	$733	$417
normal-user-auth SQL injection	$1,200	$607	$353
admin-auth vulnerabilities	$100	$100	$100

Beginning October 1, 2024 admin-auth vulnerability rewards will be set at $100 USD.
For Desktop Clients, if the CVSS vector includes any of the following, the reward is set to $100 USD:
- AV:L
- AV:A
- AV:N/AC:H

Notes:

Please note that while guidelines for rewards are provided, each report is treated individually and thoroughly evaluated. Scoring considers various factors, including but not limited to the scope detailed in the rewards rubric. Synology reserves the right to final interpretation of the reward amounts.
For issues classified as low severity or suggestions, only acknowledgements will be provided.

FAQs

How should I report a vulnerability?Please provide detailed PoC (Proof of Concept) and make sure the reported issues can be reproduced. Use this PGP key encryption offered by Synology when sending bug reports to us and do not disclose the relevant information to any third party.Who is responsible for determining whether my bug report is eligible for a reward?All the bug reports are reviewed and evaluated by Synology Security Team, which is comprised of Synology’s senior security analysts.What is the consequence if a bug is publicly disclosed before being fixed?We strive in responding to bug reports promptly and fixing them within a reasonable time period. Please notify us in advance before you publicly disclose the bug information. Any bug disclosure without following this principle will not be qualified for a reward.Are vulnerabilities found in outdated software such as Apache or Nginx qualified for a reward?Please identify the vulnerabilities in the software and explain why you suspect they are detrimental to software use. Reports omitting this type of information are usually not qualified for a bounty.Can I request that my name not be listed on Synology’s Security Advisory page?Yes. You can request not to be listed on our Security Advisory page. However, if you are qualified for a reward and wish to accept it, we will still need your contact information to process the payment.Are vulnerabilities still eligible for a reward if they are reported to vulnerability brokers?Privately disclosing a vulnerability to third parties for purposes other than bug fixing is contradictory to the spirit of our program. Therefore, such reports will not be qualified for a reward.Who is qualified for a bounty if the same bug is reported by more than one person?The reward is granted to the first person who discovers a vulnerability that was previously unknown to us.

Acknowledgement

We want to give a tip of our hat to security researchers and organizations that have helped us.

David Oxley
Abdelali Chekiel
Sahil Shah (https://www.linkedin.com/in/sahilshah3276/)
@sunscan@infosec.exchange
Mehedi Hasan (SecMiners BD) https://www.facebook.com/polapain.1337/