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Synology Offices

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Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.