Synology Active Insight

DSM Version

Active Insight


  • Automatic collection and delivery of diagnostic data to Synology Technical Support upon submission of a support ticket


  • Diagnostic data include:
    • System configuration
    • System status
    • System logs


  • Minimum version required: DSM 6.2.4 - 25556 Update 2
  • Synology Active Insight is not available for the following models:
    • Physical models:
      • RS812, RS411, RS212, DS710+, DS413, DS413j, DS411slim, DS411, DS411j, DS216se, DS214se, DS213+, DS213, DS213air, DS212+, DS212, DS212j, DS211+, DS211, DS211j, DS119j, DS115j, DS112+, DS112, DS112j, DS111, NVR1218, NVR216
    • Virtual DSM