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[C2 EU Region] C2 Service Instability Due to Network Issues from 2023-08-23 17:00:00 UTC +08:00 to 2023-08-23 18:00:00 UTC +08:00
2023-08-31 18:05:40 ( UTC +08:00 )

Resolved - Due to unstable network issues, accessing C2 services might encounter unexpected errors or delays.

2023-08-23 18:12:27 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2023-08-30 04:22:00 UTC +08:00 to 2023-08-30 08:48:00 UTC +08:00
2023-08-31 18:05:22 ( UTC +08:00 )

Resolved - issues resolved

2023-08-30 09:43:16 ( UTC +08:00 )

Identified - Due to unstable network issues, accessing C2 services might encounter unexpected errors or delays.

2023-08-30 04:22:51 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2023-08-30 00:52:00 UTC +08:00 to 2023-08-30 04:20:00 UTC +08:00
2023-08-31 18:05:04 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-30 04:21:41 ( UTC +08:00 )

Investigating - Due to unstable network issues, accessing C2 services might encounter unexpected errors or delays.

2023-08-30 01:32:48 ( UTC +08:00 )

Synology Account Service Unstabled Due to Unexpected Requests from 2023-08-28 13:10:00 UTC +08:00 to 2023-08-28 13:45:00 UTC +08:00
2023-08-28 13:48:45 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-28 13:48:45 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-08-28 13:45:24 ( UTC +08:00 )

CDN malfunction, Package Center and DSM update service would be affected. from 2023-07-28 08:00:00 UTC +08:00 to 2023-07-31 11:00:00 UTC +08:00
2023-08-14 09:58:28 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-11 15:19:18 ( UTC +08:00 )

DDNS service is unstable due to network outage of ISP from 2023-08-09 17:56:00 UTC +08:00 to 2023-08-10 00:01:00 UTC +08:00
2023-08-10 08:55:37 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-10 08:55:37 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-08-09 20:08:59 ( UTC +08:00 )

Identified - ISP is actively working to mitigate this issue.

2023-08-09 20:05:36 ( UTC +08:00 )

[QuickConnect] QuickConnect relay service is unavailable in SG region and US region due to ISP maintenance from 2023-07-28 17:11:00 UTC +08:00 to 2023-07-29 20:51:00 UTC +08:00
2023-08-07 16:41:04 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-07 16:39:15 ( UTC +08:00 )

Synology Account global site is under maintenance from 2023-07-22 08:00:00 UTC +08:00 to 2023-07-22 16:43:00 UTC +08:00
2023-07-22 16:43:54 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-22 16:43:54 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2023-07-22 07:21:11 ( UTC +08:00 )

Inability to Subscribe C2 Services or Modify Existing Subscriptions from 2023-07-18 17:10:00 UTC +08:00 to 2023-07-18 17:20:00 UTC +08:00
2023-07-19 13:54:36 ( UTC +08:00 )

Resolved - A brief cloud service disruption occurred due to unstable network connectivity, preventing users from subscribing C2 services or modifying existing subscriptions. The incident has been resolved, and services are now fully functional.

2023-07-19 13:54:36 ( UTC +08:00 )

Active Insight temporarily unavailable from 2023-07-18 19:08:00 UTC +08:00 to 2023-07-18 22:00:00 UTC +08:00
2023-07-19 10:14:22 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-19 10:14:22 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-18 19:08:58 ( UTC +08:00 )

Synology Account China site is unstable from 2023-07-11 13:14:00 UTC +08:00 to 2023-07-14 14:00:00 UTC +08:00
2023-07-11 14:40:01 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-11 14:40:01 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-11 13:19:10 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-11 13:15:15 ( UTC +08:00 )

Active Insight temporarily unavailable from 2023-07-05 17:00:00 UTC +08:00 to 2023-07-05 23:00:00 UTC +08:00
2023-07-06 18:01:15 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-05 23:00:00 ( UTC +08:00 )

Synology Account temporarily unavailable from 2023-06-25 09:50:00 UTC +08:00 to 2023-06-25 13:01:00 UTC +08:00
2023-06-25 13:29:18 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-06-25 13:29:18 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-06-25 10:34:07 ( UTC +08:00 )

Investigating - we are currently investigating this issue

2023-06-25 10:18:15 ( UTC +08:00 )

Synology Account China site is under maintenance from 2023-06-17 08:00:00 UTC +08:00 to 2023-06-17 10:17:00 UTC +08:00
2023-06-17 10:20:00 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-06-17 10:20:00 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-06-17 07:56:09 ( UTC +08:00 )

[DNS][FR / OR Region] DNS Service Overwhelmed from 2023-06-05 10:07:00 UTC +08:00 to 2023-06-05 10:23:00 UTC +08:00
2023-06-05 11:36:34 ( UTC +08:00 )

Resolved - The incident has been resolved

2023-06-05 11:36:34 ( UTC +08:00 )

Investigating - Synology DNS is currently being overwhelmed by a large number of queries. As a result, it is unable to provide stable services.

2023-06-05 10:36:27 ( UTC +08:00 )

Synology Account Cannot Login through Website from 2023-05-12 14:07:00 UTC +08:00 to 2023-05-12 14:13:00 UTC +08:00
2023-05-12 14:13:34 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-05-12 14:13:34 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-05-12 14:10:30 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-05-12 14:09:38 ( UTC +08:00 )

[Synology Update] Service Down from 2023-05-08 06:20:00 UTC +08:00 to 2023-05-08 08:15:00 UTC +08:00
2023-05-09 09:22:55 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-05-09 09:20:40 ( UTC +08:00 )

Synology Account China Site Is Temporarily Unavailable from 2023-05-04 15:05:00 UTC +08:00 to 2023-05-04 15:12:00 UTC +08:00
2023-05-04 15:12:11 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-05-04 15:12:11 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-05-04 15:06:52 ( UTC +08:00 )

Synology Account Temporarily Unavailable from 2023-04-07 15:51:00 UTC +08:00 to 2023-04-07 19:03:00 UTC +08:00
2023-04-07 19:03:54 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-04-07 19:03:54 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-04-07 15:53:26 ( UTC +08:00 )

[DDNS] DDNS service is unstable due to server overloading from 2023-03-19 20:39:00 UTC +08:00 to 2023-03-19 21:40:00 UTC +08:00
2023-03-19 21:41:18 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-03-19 21:41:18 ( UTC +08:00 )

[Synology Account] Upgrading service from 2023-03-19 08:30:00 UTC +08:00 to 2023-03-19 11:30:00 UTC +08:00
2023-03-19 11:30:30 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2023-03-19 11:30:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2023-03-19 08:30:00 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2023-03-17 13:32:43 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2023-03-17 13:32:02 ( UTC +08:00 )

[Synology Account] Service outage from 2022-12-09 08:38:59 UTC +08:00 to 2022-12-09 09:50:55 UTC +08:00
2022-12-09 09:50:55 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-12-09 09:50:55 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-12-09 08:38:59 ( UTC +08:00 )

[DDNS] DDNS service is unstable due to database performance issue from 2022-11-10 17:00:56 UTC +08:00 to 2022-11-10 20:12:08 UTC +08:00
2022-11-10 20:12:08 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-11-10 19:03:46 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2022-11-10 18:26:11 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-11-10 17:00:56 ( UTC +08:00 )

[QuickConnect][FR] QuickConnect service in Europe is in outage from 2022-11-02 16:33:49 UTC +08:00 to 2022-11-02 17:47:57 UTC +08:00
2022-11-02 17:47:57 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-11-02 17:47:57 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-11-02 16:33:49 ( UTC +08:00 )

Push Service Upgrading from 2022-11-01 09:33:37 UTC +08:00 to 2022-11-02 09:00:18 UTC +08:00
2022-11-02 09:00:18 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2022-11-02 09:00:18 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2022-11-02 02:01:14 ( UTC +08:00 )

Scheduled - Maintenance will begin as scheduled in 60 minutes.

2022-11-02 01:00:25 ( UTC +08:00 )

Scheduled - The service will be unstable during push service maintenance

2022-11-01 09:33:37 ( UTC +08:00 )

[QuickConnect][DDNS] QuickConnect and DDNS services are unstable from 2022-11-01 09:57:53 UTC +08:00 to 2022-11-01 14:03:16 UTC +08:00
2022-11-01 14:03:16 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-11-01 14:03:16 ( UTC +08:00 )

Identified - QuickConnect and DDNS services are unstable from Nov. 1, 02:00 to Nov. 1, 06:00 UTC+8 due to network upgrades performed by ISP

2022-11-01 09:57:53 ( UTC +08:00 )

[DDNS] DDNS service is unavailable due to database upgrading from 2022-09-30 13:13:10 UTC +08:00 to 2022-09-30 14:49:42 UTC +08:00
2022-09-30 14:49:42 ( UTC +08:00 )

Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.

2022-09-30 14:45:15 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-30 13:13:10 ( UTC +08:00 )

[DDNS] DDNS service is in outage due to server upgrading from 2022-09-20 14:58:18 UTC +08:00 to 2022-09-21 18:55:05 UTC +08:00
2022-09-21 18:55:05 ( UTC +08:00 )

Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.

2022-09-20 16:56:26 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-20 14:58:18 ( UTC +08:00 )

[DDNS] DDNS service is in outage due to server upgrading from 2022-09-21 17:30:27 UTC +08:00 to 2022-09-21 18:54:44 UTC +08:00
2022-09-21 18:54:44 ( UTC +08:00 )

Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.

2022-09-21 18:32:11 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-21 17:30:27 ( UTC +08:00 )

[Acvite Insight] Elevated error rate in multiple APIs from 2022-09-07 06:15:01 UTC +08:00 to 2022-09-07 12:45:11 UTC +08:00
2022-09-07 12:45:11 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-09-07 12:45:11 ( UTC +08:00 )

Identified - We are continuing to work on a fix for this issue.

2022-09-07 11:31:29 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-09-07 11:31:20 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-07 10:43:25 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2022-09-07 10:30:30 ( UTC +08:00 )