Incident History

Event
Last Updated
[QuickConnect][FR region] DE relay network degraded performance
2020-09-26 09:32:18 ( UTC +08:00 )
Investigating - Our servers at German are facing the networking issue. We are investigating the problem.
2020-09-25 22:13:43 ( UTC +08:00 )
Resolved
2020-09-26 09:32:19 ( UTC +08:00 )
[QuickConnect][CN region] Service busy
2020-09-21 10:36:49 ( UTC +08:00 )
Investigating - Quickconnect servers in CN region are encountering an unexpected issue. We are investigating.
2020-09-21 10:32:12 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2020-09-21 10:36:50 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2020-09-18 16:55:12 ( UTC +08:00 )
Investigating
2020-09-18 16:08:04 ( UTC +08:00 )
Resolved
2020-09-18 16:55:12 ( UTC +08:00 )
[Push Notification] Notification maintenance
2020-09-15 11:34:40 ( UTC +08:00 )
Identified
2020-09-15 11:24:55 ( UTC +08:00 )
Resolved
2020-09-15 11:34:41 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2020-08-26 17:43:29 ( UTC +08:00 )
Investigating
2020-08-26 15:19:24 ( UTC +08:00 )
Resolved
2020-08-26 17:43:29 ( UTC +08:00 )
[DDNS] Service busy
2020-08-24 11:20:14 ( UTC +08:00 )
Investigating
2020-08-19 09:43:12 ( UTC +08:00 )
Resolved - The problem was solved after 2020/08/19 19:00 UTC+8. The DDNS performance is back to normal.
2020-08-24 11:20:14 ( UTC +08:00 )
[C2][EU] Synology C2 backup service
2020-08-03 18:17:21 ( UTC +08:00 )
Identified - Synology C2 backup service has a problem now. We are solving it now.
2020-08-03 17:24:08 ( UTC +08:00 )
Resolved - Resolved.
2020-08-03 18:17:22 ( UTC +08:00 )
[C2] Network outage
2020-07-23 13:56:17 ( UTC +08:00 )
Resolved - We have a network outage during 2020/07/22 07:01 UTC ~ 2020/07/22 08:15 UTC. The issue has been resolved. We apologize for any inconvenience.
2020-07-23 13:55:21 ( UTC +08:00 )
Resolved
2020-07-23 13:56:17 ( UTC +08:00 )
[QuickConnect][FR region] DE relay network degraded performance
2020-07-10 09:05:40 ( UTC +08:00 )
Investigating - The network performance of our relay servers in DE is degraded since 2020/07/09 05:00 UTC. The latency may increase. We are looking into the issue.
2020-07-09 16:42:23 ( UTC +08:00 )
Resolved - The network issue has been fixed. The relay service works normally since 2020/07/09 08:00 UTC
2020-07-10 09:05:41 ( UTC +08:00 )
[QuickConnect][FR region] DE relay maintenance
2020-07-06 15:35:23 ( UTC +08:00 )
Investigating - Part of our relay servers in fr region are under maintenance, the network latency will be increased.
2020-07-06 11:35:33 ( UTC +08:00 )
Resolved - Maintenance was finished. Relay servers are back to serve.
2020-07-06 15:35:24 ( UTC +08:00 )
[Push Notification] Notification delivery delayed
2020-06-30 11:08:01 ( UTC +08:00 )
Resolved - Notification delivery time is delayed during about 2020/06/29 06:00 UTC to 2020/06/29 10:00 UTC.
2020-06-30 11:08:02 ( UTC +08:00 )
[Push Service] Service down from 2020/06/14 01:40 UTC to 2020/06/15 01:35 UTC
2020-06-17 14:49:21 ( UTC +08:00 )
Resolved - Our backend service of Push Service was abnormal. Users were not able to pair mobile device, sending notification, or receiving notification. The problem was solved after 2020/06/15 01:35 UTC.
2020-06-17 14:49:22 ( UTC +08:00 )
[QuickConnect][Asia Region] Server busy
2020-06-01 19:12:34 ( UTC +08:00 )
Investigating - QuickConnect servers in Asia region are busy now. Users may not be able to use the service now. We are investigating the issue and sorry for any inconvience.
2020-06-01 17:45:51 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2020-06-01 19:12:34 ( UTC +08:00 )
[QuickConnect] Service outage
2020-05-31 03:09:58 ( UTC +08:00 )
Investigating - QuickConnect is experiencing a problem right now. Users may not use the service. We are working on it and hope to restore it shortly.
2020-05-30 20:39:53 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2020-05-31 03:09:59 ( UTC +08:00 )
[C2] Network outage
2020-05-06 17:27:27 ( UTC +08:00 )
Investigating
2020-05-06 15:13:24 ( UTC +08:00 )
Investigating - We are currently experiencing a network outage.
2020-05-06 15:13:56 ( UTC +08:00 )
Resolved - Problem solved.
2020-05-06 17:26:33 ( UTC +08:00 )
Resolved - Problem solved.
2020-05-06 17:27:27 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2020-03-12 16:55:13 ( UTC +08:00 )
Investigating - Network issue
2020-03-12 15:23:14 ( UTC +08:00 )
Resolved
2020-03-12 16:55:13 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2020-02-11 11:02:51 ( UTC +08:00 )
Investigating
2020-02-11 09:47:44 ( UTC +08:00 )
Resolved
2020-02-11 11:02:52 ( UTC +08:00 )
[C2] Network outage
2019-11-02 18:58:15 ( UTC +08:00 )
Investigating - We are currently experiencing a network outage. Our network provider is working on the problems.
2019-11-01 23:19:36 ( UTC +08:00 )
Resolved - Problem solved.
2019-11-02 18:58:16 ( UTC +08:00 )
[Push Notification] Network connectivity issue
2019-07-24 09:49:56 ( UTC +08:00 )
Resolved - A connectivity issue has been identified during 00:40 to 01:40. The push messages might be dropped or delayed in this period of time.
2019-07-24 09:49:57 ( UTC +08:00 )
[Quickconnect][CN region] Quickconnect CN region is down
2019-07-01 18:17:49 ( UTC +08:00 )
Investigating - There are some problems in CN region. We are investigating.
2019-07-01 16:58:04 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2019-07-01 18:17:49 ( UTC +08:00 )
[QuickConnect][Asia] server busy
2019-06-02 11:41:30 ( UTC +08:00 )
Investigating
2019-06-02 11:24:25 ( UTC +08:00 )
Resolved
2019-06-02 11:41:30 ( UTC +08:00 )
[Quickconnect][CN] Quickconnect CN region is down.
2019-06-17 16:10:21 ( UTC +08:00 )
Investigating - Quickconnect CN region is down. Quickconnect CN region is on AWS Beijing, which is disconnected now.
2019-06-02 06:34:42 ( UTC +08:00 )
Investigating - We already migrate CN region to Asia region.
2019-06-02 11:42:34 ( UTC +08:00 )
Investigating
2019-06-02 11:42:43 ( UTC +08:00 )
Resolved
2019-06-02 14:13:50 ( UTC +08:00 )
Resolved
2019-06-17 16:10:21 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2019-05-29 17:02:31 ( UTC +08:00 )
Investigating - There are some problem with CN region. We are investigating.
2019-05-29 00:21:37 ( UTC +08:00 )
Investigating
2019-05-29 00:39:03 ( UTC +08:00 )
Monitoring
2019-05-29 01:01:57 ( UTC +08:00 )
Resolved - Between 16:02 to 20:46 UTC, we experienced network connectivity issues and increased API error rates for QuickConnect Service in the CN Region. The issue has been resolved and the service is operating normally.
2019-05-29 17:02:31 ( UTC +08:00 )
[QuickConnect][Japan] Relay servers issue
2019-05-13 18:03:39 ( UTC +08:00 )
Investigating - Relay servers in Japan are facing an unexpect issue. We temporarily direct traffic from Japan and Korea to relay servers in other regions. Users may have higher network latency than usual. We will fix the issue as soon as possible.
2019-05-13 14:33:57 ( UTC +08:00 )
Resolved - The issue has been resolved. Trafiic from Japan and Korea are directed to relay servers in Japan now. We apologize for any inconvenience.
2019-05-13 18:03:40 ( UTC +08:00 )
[QuickConnect][Japan] Relay servers issue
2019-05-13 14:30:01 ( UTC +08:00 )
Investigating - Relay servers in Japan are facing an unexpect issue. We temporarily direct traffic from Japan and Korea to relay servers in other regions. Users may have higher network latency than usual. We will fix the issue as soon as possible.
2019-05-13 14:28:56 ( UTC +08:00 )
Investigating
2019-05-13 14:29:38 ( UTC +08:00 )
Investigating - Relay servers in Japan are facing an unexpect issue. We temporarily direct traffic from Japan and Korea to relay servers in other regions. Users may have higher network latency than usual. We will fix the issue as soon as possible.
2019-05-13 14:30:01 ( UTC +08:00 )
[QuickConnect][Japan/Korea] Relay servers network issue
2019-05-13 18:08:48 ( UTC +08:00 )
Investigating - The network of relay servers in Japan and Korea is slower than usual. We are investigating now and will resolve the issue as soon as possible.
2019-04-16 18:20:51 ( UTC +08:00 )
Identified - The network bandwidth is still throttling by our provider. We will direct Japan/Korea user to TW relay servers, instead of JP relay servers.
2019-04-17 13:58:50 ( UTC +08:00 )
Identified
2019-04-29 14:44:31 ( UTC +08:00 )
Identified
2019-04-29 14:45:46 ( UTC +08:00 )
Monitoring
2019-05-03 16:27:39 ( UTC +08:00 )
Resolved
2019-05-13 18:08:49 ( UTC +08:00 )
[QuickConncet][EU Region] Service busy
2019-04-04 14:29:05 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue.We are investingating.
2019-04-04 14:03:46 ( UTC +08:00 )
Resolved
2019-04-04 14:29:06 ( UTC +08:00 )
[QuickConnect][EU region] Server maintenance in EU region
2019-03-28 10:47:28 ( UTC +08:00 )
Monitoring - Quickconnect EU region maintenance will be started at 2:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-28 09:55:34 ( UTC +08:00 )
Monitoring
2019-03-28 10:05:25 ( UTC +08:00 )
Resolved
2019-03-28 10:47:28 ( UTC +08:00 )
[QuickConnect][EU region] Server maintenance in EU region
2019-03-27 10:31:16 ( UTC +08:00 )
Monitoring - Quickconnect EU region maintenance will be started at 2:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-27 09:26:10 ( UTC +08:00 )
Monitoring
2019-03-27 10:04:22 ( UTC +08:00 )
Resolved
2019-03-27 10:31:16 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-25 15:27:57 ( UTC +08:00 )
Monitoring - Quickconnect US region maintenance will be started at 7:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-25 10:31:08 ( UTC +08:00 )
Monitoring - Start maintenance.
2019-03-25 15:00:34 ( UTC +08:00 )
Resolved
2019-03-25 15:27:58 ( UTC +08:00 )