Incident History
Resolved - The incident has been resolved.
2023-03-19 21:41:18 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2023-03-19 11:30:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2023-03-19 08:30:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2023-03-17 13:32:43 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2023-03-17 13:32:02 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-12-09 09:50:55 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-12-09 08:38:59 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-11-10 19:03:46 ( UTC +08:00 )
Investigating - We are continuing to investigate this issue.
2022-11-10 18:26:11 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-11-10 17:00:56 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-11-02 17:47:57 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-11-02 16:33:49 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2022-11-02 09:00:18 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2022-11-02 02:01:14 ( UTC +08:00 )
Scheduled - Maintenance will begin as scheduled in 60 minutes.
2022-11-02 01:00:25 ( UTC +08:00 )
Scheduled - The service will be unstable during push service maintenance
2022-11-01 09:33:37 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-11-01 14:03:16 ( UTC +08:00 )
Identified - QuickConnect and DDNS services are unstable from Nov. 1, 02:00 to Nov. 1, 06:00 UTC+8 due to network upgrades performed by ISP
2022-11-01 09:57:53 ( UTC +08:00 )
Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.
2022-09-30 14:45:15 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2022-09-30 13:13:10 ( UTC +08:00 )
Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.
2022-09-20 16:56:26 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2022-09-20 14:58:18 ( UTC +08:00 )
Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.
2022-09-21 18:32:11 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2022-09-21 17:30:27 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-09-07 12:45:11 ( UTC +08:00 )
Identified - We are continuing to work on a fix for this issue.
2022-09-07 11:31:29 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-09-07 11:31:20 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2022-09-07 10:43:25 ( UTC +08:00 )
Investigating - We are continuing to investigate this issue.
2022-09-07 10:30:30 ( UTC +08:00 )
Resolved - The service has experienced database performance issues. The issue has been resolved and we apologize for any inconvenience caused.
2022-09-02 15:19:59 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-09-02 09:44:48 ( UTC +08:00 )
Resolved - DDNS service was unavailable due to the networking issue of ISP. The issue has been solved and we apologize for any inconvenience caused.
2022-08-31 16:13:25 ( UTC +08:00 )
Investigating - We are continuing to investigate this issue.
2022-08-31 15:39:57 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-08-31 15:35:44 ( UTC +08:00 )
Resolved - We are currently investigating this issue.
2022-08-22 15:50:11 ( UTC +08:00 )
Resolved - The service was experienced connectivity issues caused by traffic congestion in a part of ISP's network in SG, resulting in packet loss and latency issues, during 05/30 06:24 UTC to 09:22 UTC. The issue has been solved and we apologize for any inconvenience caused.
2022-05-30 19:27:35 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-05-30 15:55:48 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-05-19 21:04:09 ( UTC +08:00 )
Monitoring - A fix has been implemented and we are monitoring the results.
2022-05-19 21:00:53 ( UTC +08:00 )
Investigating - We are continuing to investigate this issue.
2022-05-19 21:00:29 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-05-19 21:00:22 ( UTC +08:00 )
Resolved - From 2022/5/5 1:30 (UTC+0) to 6:50 (UTC+0), c2 subscription service is temporary unavailable. New users cannot subscribe c2 services during this period of time. The issue has been solved and we apologize for any inconvenience caused.
2022-05-05 15:02:38 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-04-09 12:32:54 ( UTC +08:00 )
Monitoring - The database is being optimized, so users will experience a slow website response
2022-04-09 10:43:02 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2022-04-09 10:00:24 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2022-04-09 09:00:50 ( UTC +08:00 )
Scheduled - Synology Accounts will be undergoing scheduled maintenance during 2022-04-09 1:00 (UTC) to 2022-04-09 2:00 (UTC)
2022-04-09 08:48:45 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-04-03 14:32:04 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2022-04-03 12:37:05 ( UTC +08:00 )
Resolved - We are currently investigating this issue.
2022-04-01 10:10:23 ( UTC +08:00 )
Resolved - QuickConnect service was broken due to database outage.
2022-03-29 13:38:08 ( UTC +08:00 )
Resolved - QuickConnect service was broken due to database outage.
2022-03-29 13:12:23 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-03-23 15:50:40 ( UTC +08:00 )
Investigating - We are currently investigate this issue.
2022-03-23 15:19:38 ( UTC +08:00 )
Resolved - This incident has been resolved.
2022-03-12 12:13:20 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2022-03-12 11:50:24 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2022-03-12 08:50:31 ( UTC +08:00 )
Scheduled - Synology Accounts will undergo scheduled maintenance during 2022-03-12 1:00 (UTC) to 2022-03-12 4:00 (UTC) Service will be unstable during this period
2022-03-12 08:43:53 ( UTC +08:00 )
Resolved - Synology Accounts will undergo scheduled maintenance during 2022-03-12 1:00 (UTC) to 2022-03-12 4:00 (UTC) Service will be unstable during this period
2022-03-12 09:12:24 ( UTC +08:00 )
Resolved - Blank white screen on login page
2022-03-07 00:18:59 ( UTC +08:00 )
Resolved - This incident has been resolved. We apologize for any inconvenience caused.
2022-02-17 22:48:05 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2022-02-17 22:32:56 ( UTC +08:00 )
Resolved - Login page got 404 not found response.
2022-02-09 18:14:29 ( UTC +08:00 )