Incident History

Event
Last Updated
[QuickConnect][SG region] QuickConnect outage in SG region from 05/30 06:24 UTC to 09:22 UTC
2022-05-30 19:27:35 ( UTC +08:00 )

Resolved - The service was experienced connectivity issues caused by traffic congestion in a part of ISP's network in SG, resulting in packet loss and latency issues, during 05/30 06:24 UTC to 09:22 UTC. The issue has been solved and we apologize for any inconvenience caused.

2022-05-30 19:27:35 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-05-30 15:55:48 ( UTC +08:00 )

[DDNS] DDNS server is partial outage becase database upgraded
2022-05-19 21:04:09 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-05-19 21:04:09 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2022-05-19 21:00:53 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2022-05-19 21:00:29 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-05-19 20:59:53 ( UTC +08:00 )

[C2][Global] New user cannot subscribe c2 services between 05/05 01:30 UTC and 05/05 06:50 UTC.
2022-05-05 16:02:07 ( UTC +08:00 )

Resolved - From 2022/5/5 1:30 (UTC+0) to 6:50 (UTC+0), c2 subscription service is temporary unavailable. New users cannot subscribe c2 services during this period of time. The issue has been solved and we apologize for any inconvenience caused.

2022-05-05 15:02:38 ( UTC +08:00 )

[Synology Account] Performance Degraded
2022-04-09 12:32:54 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-04-09 12:32:54 ( UTC +08:00 )

Monitoring - The database is being optimized, so users will experience a slow website response

2022-04-09 10:43:02 ( UTC +08:00 )

Synology Account Upgrading
2022-04-09 10:00:24 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2022-04-09 10:00:24 ( UTC +08:00 )

InProgress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2022-04-09 09:00:50 ( UTC +08:00 )

Scheduled - Synology Accounts will be undergoing scheduled maintenance during 2022-04-09 1:00 (UTC) to 2022-04-09 2:00 (UTC)

2022-04-09 08:48:45 ( UTC +08:00 )

[DDNS] DDNS server is experiencing performance issue
2022-04-03 14:32:04 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-04-03 14:32:04 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-04-03 12:37:05 ( UTC +08:00 )

[C2][US Region] Auth service in US region is unavailable
2022-04-01 10:10:23 ( UTC +08:00 )

Resolved - We are currently investigating this issue.

2022-04-01 09:34:01 ( UTC +08:00 )

[QuickConnect][FR region] QuickConnect outage in FR region Between 03/29 04:00 UTC and 03/29 04:40 UTC
2022-03-29 13:38:08 ( UTC +08:00 )

Resolved - QuickConnect service was broken due to database outage.

2022-03-29 13:38:08 ( UTC +08:00 )

[QuickConnect][FR region] QuickConnect outage in FR region Between 12/15 04:00 UTC and 12/15 04:40 UTC
2022-03-29 13:12:23 ( UTC +08:00 )

Resolved - QuickConnect service was broken due to database outage.

2022-03-29 13:12:23 ( UTC +08:00 )

[C2][US Region] Network outage
2022-03-23 15:50:40 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-03-23 15:50:40 ( UTC +08:00 )

Investigating - We are currently investigate this issue.

2022-03-23 15:19:38 ( UTC +08:00 )

Synology Account upgrade process is completed
2022-03-12 12:13:20 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-03-12 12:13:20 ( UTC +08:00 )

Synology Account Upgrading
2022-03-12 09:12:24 ( UTC +08:00 )

Monitoring - Synology Accounts will undergo scheduled maintenance during 2022-03-12 1:00 (UTC) to 2022-03-12 4:00 (UTC) Service will be unstable during this period

2022-03-12 09:12:24 ( UTC +08:00 )

Synology Account Upgrading
2022-03-12 11:50:24 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2022-03-12 11:50:24 ( UTC +08:00 )

InProgress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2022-03-12 08:50:31 ( UTC +08:00 )

Scheduled - Synology Accounts will undergo scheduled maintenance during 2022-03-12 1:00 (UTC) to 2022-03-12 4:00 (UTC) Service will be unstable during this period

2022-03-12 08:43:53 ( UTC +08:00 )

[C2][US Region] Login service outage in US region between 3/6 15:40 UTC to 3/6 15:50
2022-03-07 00:18:59 ( UTC +08:00 )

Resolved - Blank white screen on login page

2022-03-07 00:18:59 ( UTC +08:00 )

Synology account is currently having problems logging in
2022-02-17 22:48:05 ( UTC +08:00 )

Resolved - This incident has been resolved. We apologize for any inconvenience caused.

2022-02-17 22:48:05 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-02-17 22:32:56 ( UTC +08:00 )

[C2][US Region] Login service outage in US region between 2/7 06:00 UTC and 2/7 23:50 UTC
2022-02-09 18:14:29 ( UTC +08:00 )

Resolved - Login page got 404 not found response.

2022-02-09 18:14:29 ( UTC +08:00 )

[QuickConnect][US region] QuickConnect outage in US region Between 12/15 15:15 UTC and 12/15 17:00 UTC
2021-12-16 01:27:07 ( UTC +08:00 )

Resolved - QuickConnect service was broken due to AWS internet connectivity outage.

2021-12-16 01:27:07 ( UTC +08:00 )

[QuickConnect][US region] Network outage in US region Between 12/15 15:15 UTC and 12/1517:00 UTC
2021-12-16 01:21:26 ( UTC +08:00 )

Resolved - QuickConnect service was broken due to AWS internet connectivity outage.

2021-12-16 01:21:26 ( UTC +08:00 )

[Synology Account] Service outage
2021-12-09 22:27:46 ( UTC +08:00 )

Resolved - The incident has been resolved. Sorry for inconvenience.

2021-12-09 22:27:46 ( UTC +08:00 )

Monitoring - we are continuing to monitor for any further issues

2021-12-09 21:50:19 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results. Users may experience long delay in web page response.

2021-12-09 21:26:45 ( UTC +08:00 )

Identified - the issue has been identified and a fix is being implemented

2021-12-09 20:50:32 ( UTC +08:00 )

Active Insight 2.0 upgrading
2021-12-01 12:30:33 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2021-12-01 12:30:33 ( UTC +08:00 )

InProgress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2021-12-01 10:32:39 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2021-12-01 10:22:00 ( UTC +08:00 )

Synology Account is experiencing performance issue
2021-11-19 18:37:27 ( UTC +08:00 )

Resolved - This incident has been resolved. We apologize for any inconvenience caused.

2021-11-19 18:37:27 ( UTC +08:00 )

Identified - - Some requests get 504 error response or very slow

2021-11-19 16:27:31 ( UTC +08:00 )

[C2][EU Region] Degraded performance in EU region between 10/25 08:00 UTC and 10/25 09:20 UTC
2021-10-25 17:29:17 ( UTC +08:00 )

Resolved - This incident has been resolved.

2021-10-25 17:29:17 ( UTC +08:00 )

[Active Insight][Global] Degraded performance on API server
2021-10-25 18:06:09 ( UTC +08:00 )

Resolved - This incident has been resolved.

2021-10-25 18:06:09 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2021-10-25 16:35:27 ( UTC +08:00 )

Investigating HTTP 504 on Synology Account
2021-10-07 15:50:52 ( UTC +08:00 )

Resolved - This incident has been resolved.

2021-10-07 15:50:52 ( UTC +08:00 )

Investigating - This incident has been resolved. We apologize for any inconvenience caused

2021-10-07 15:50:11 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2021-10-07 15:35:04 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2021-10-07 15:34:51 ( UTC +08:00 )

[C2 Storage][EU Region] Partial users may encounter random connection expire error on c2storage web page between 10/01 00:00 UTC and 10/01 15:30 UTC.
2021-10-02 00:47:59 ( UTC +08:00 )

Resolved - This incident has been resolved. We apologize for any inconvenience caused

2021-10-01 23:27:25 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2021-10-01 23:14:52 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2021-10-01 23:14:40 ( UTC +08:00 )

[QuickConnect][Asia] DB outage
2021-09-24 01:30:25 ( UTC +08:00 )

Resolved - This incident has been resolved.

2021-09-24 01:30:05 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2021-09-24 00:56:13 ( UTC +08:00 )

[C2][US region] Server maintenance in US region
2021-09-13 11:44:10 ( UTC +08:00 )

Investigating - Synology C2 Cloud plan to start maintain on 11:32

2021-09-13 11:31:42 ( UTC +08:00 )

Investigating - Synology C2 Cloud is under maintenance

2021-09-13 11:32:01 ( UTC +08:00 )

Investigating - Synology C2 Cloud is under maintenance

2021-09-13 11:32:38 ( UTC +08:00 )

Investigating - Synology C2 Cloud is under maintenance

2021-09-13 11:34:31 ( UTC +08:00 )

Resolved

2021-09-13 11:44:10 ( UTC +08:00 )

[C2][Global] Server maintenance between 8/18 3:30 UTC and 8/18 4:30 UTC
2021-08-19 12:00:16 ( UTC +08:00 )

Resolved

2021-08-19 12:00:17 ( UTC +08:00 )

[Synology Account] Web page is unavailable
2021-08-11 17:37:51 ( UTC +08:00 )

Investigating

2021-08-11 16:44:54 ( UTC +08:00 )

Resolved - The issue has been resolved. We apologize for any inconvenience.

2021-08-11 17:37:51 ( UTC +08:00 )

[Synology Account] Web page is unavailable
2021-08-11 10:33:34 ( UTC +08:00 )

Investigating

2021-08-11 09:40:35 ( UTC +08:00 )

Investigating - The issue has been resolved. We apologize for any inconvenience.

2021-08-11 10:33:35 ( UTC +08:00 )