Incident History

Event
Last Updated
[DDNS] DDNS service is unstable due to server overloading from 2023-03-19 20:39:00 UTC +08:00 to 2023-03-19 21:40:00 UTC +08:00
2023-03-19 21:41:18 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-03-19 21:41:18 ( UTC +08:00 )

[Synology Account] Upgrading service from 2023-03-19 08:30:00 UTC +08:00 to 2023-03-19 11:30:00 UTC +08:00
2023-03-19 11:30:30 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2023-03-19 11:30:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2023-03-19 08:30:00 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2023-03-17 13:32:43 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2023-03-17 13:32:02 ( UTC +08:00 )

[Synology Account] Service outage from 2022-12-09 08:38:59 UTC +08:00 to 2022-12-09 09:50:55 UTC +08:00
2022-12-09 09:50:55 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-12-09 09:50:55 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-12-09 08:38:59 ( UTC +08:00 )

[DDNS] DDNS service is unstable due to database performance issue from 2022-11-10 17:00:56 UTC +08:00 to 2022-11-10 20:12:08 UTC +08:00
2022-11-10 20:12:08 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-11-10 19:03:46 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2022-11-10 18:26:11 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-11-10 17:00:56 ( UTC +08:00 )

[QuickConnect][FR] QuickConnect service in Europe is in outage from 2022-11-02 16:33:49 UTC +08:00 to 2022-11-02 17:47:57 UTC +08:00
2022-11-02 17:47:57 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-11-02 17:47:57 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-11-02 16:33:49 ( UTC +08:00 )

Push Service Upgrading from 2022-11-01 09:33:37 UTC +08:00 to 2022-11-02 09:00:18 UTC +08:00
2022-11-02 09:00:18 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2022-11-02 09:00:18 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2022-11-02 02:01:14 ( UTC +08:00 )

Scheduled - Maintenance will begin as scheduled in 60 minutes.

2022-11-02 01:00:25 ( UTC +08:00 )

Scheduled - The service will be unstable during push service maintenance

2022-11-01 09:33:37 ( UTC +08:00 )

[QuickConnect][DDNS] QuickConnect and DDNS services are unstable from 2022-11-01 09:57:53 UTC +08:00 to 2022-11-01 14:03:16 UTC +08:00
2022-11-01 14:03:16 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-11-01 14:03:16 ( UTC +08:00 )

Identified - QuickConnect and DDNS services are unstable from Nov. 1, 02:00 to Nov. 1, 06:00 UTC+8 due to network upgrades performed by ISP

2022-11-01 09:57:53 ( UTC +08:00 )

[DDNS] DDNS service is unavailable due to database upgrading from 2022-09-30 13:13:10 UTC +08:00 to 2022-09-30 14:49:42 UTC +08:00
2022-09-30 14:49:42 ( UTC +08:00 )

Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.

2022-09-30 14:45:15 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-30 13:13:10 ( UTC +08:00 )

[DDNS] DDNS service is in outage due to server upgrading from 2022-09-20 14:58:18 UTC +08:00 to 2022-09-21 18:55:05 UTC +08:00
2022-09-21 18:55:05 ( UTC +08:00 )

Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.

2022-09-20 16:56:26 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-20 14:58:18 ( UTC +08:00 )

[DDNS] DDNS service is in outage due to server upgrading from 2022-09-21 17:30:27 UTC +08:00 to 2022-09-21 18:54:44 UTC +08:00
2022-09-21 18:54:44 ( UTC +08:00 )

Resolved - The upgrade process has been completed. We apologize for any inconvenience caused.

2022-09-21 18:32:11 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-21 17:30:27 ( UTC +08:00 )

[Acvite Insight] Elevated error rate in multiple APIs from 2022-09-07 06:15:01 UTC +08:00 to 2022-09-07 12:45:11 UTC +08:00
2022-09-07 12:45:11 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-09-07 12:45:11 ( UTC +08:00 )

Identified - We are continuing to work on a fix for this issue.

2022-09-07 11:31:29 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-09-07 11:31:20 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-09-07 10:43:25 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2022-09-07 10:30:30 ( UTC +08:00 )

[QuickConnect][FR region] QuickConnect outage in FR region from 2022-09-02 09:44:48 UTC +08:00 to 2022-09-02 15:21:13 UTC +08:00
2022-09-02 15:21:13 ( UTC +08:00 )

Resolved - The service has experienced database performance issues. The issue has been resolved and we apologize for any inconvenience caused.

2022-09-02 15:19:59 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-09-02 09:44:48 ( UTC +08:00 )

[DDNS] DDNS service is in outage from 2022-08-31 15:35:44 UTC +08:00 to 2022-08-31 16:13:25 UTC +08:00
2022-08-31 16:13:25 ( UTC +08:00 )

Resolved - DDNS service was unavailable due to the networking issue of ISP. The issue has been solved and we apologize for any inconvenience caused.

2022-08-31 16:13:25 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2022-08-31 15:39:57 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-08-31 15:35:44 ( UTC +08:00 )

[C2][APAC Region] Network outage in APAC region from 2022-08-22 15:00:00 UTC +08:00 to 2022-08-22 15:50:11 UTC +08:00
2022-08-22 15:50:11 ( UTC +08:00 )

Resolved - We are currently investigating this issue.

2022-08-22 15:50:11 ( UTC +08:00 )

[QuickConnect][SG region] QuickConnect outage in SG region from 2022-05-30 15:55:48 UTC +08:00 to 2022-05-30 19:27:35 UTC +08:00
2022-05-30 19:27:35 ( UTC +08:00 )

Resolved - The service was experienced connectivity issues caused by traffic congestion in a part of ISP's network in SG, resulting in packet loss and latency issues, during 05/30 06:24 UTC to 09:22 UTC. The issue has been solved and we apologize for any inconvenience caused.

2022-05-30 19:27:35 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-05-30 15:55:48 ( UTC +08:00 )

[DDNS] DDNS server is partial outage becase database upgraded from 2022-05-19 20:38:53 UTC +08:00 to 2022-05-19 21:04:09 UTC +08:00
2022-05-19 21:04:09 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-05-19 21:04:09 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2022-05-19 21:00:53 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2022-05-19 21:00:29 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-05-19 21:00:22 ( UTC +08:00 )

[C2][Global] New user cannot subscribe c2 services from 2022-05-05 09:30:00 UTC +08:00 to 2022-05-05 16:02:07 UTC +08:00
2022-05-05 16:02:07 ( UTC +08:00 )

Resolved - From 2022/5/5 1:30 (UTC+0) to 6:50 (UTC+0), c2 subscription service is temporary unavailable. New users cannot subscribe c2 services during this period of time. The issue has been solved and we apologize for any inconvenience caused.

2022-05-05 15:02:38 ( UTC +08:00 )

[Synology Account] Performance Degraded from 2022-04-09 10:43:02 UTC +08:00 to 2022-04-09 12:32:54 UTC +08:00
2022-04-09 12:32:54 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-04-09 12:32:54 ( UTC +08:00 )

Monitoring - The database is being optimized, so users will experience a slow website response

2022-04-09 10:43:02 ( UTC +08:00 )

Synology Account Upgrading from 2022-04-09 08:48:45 UTC +08:00 to 2022-04-09 10:00:24 UTC +08:00
2022-04-09 10:00:24 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2022-04-09 10:00:24 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2022-04-09 09:00:50 ( UTC +08:00 )

Scheduled - Synology Accounts will be undergoing scheduled maintenance during 2022-04-09 1:00 (UTC) to 2022-04-09 2:00 (UTC)

2022-04-09 08:48:45 ( UTC +08:00 )

[DDNS] DDNS server is experiencing performance issue from 2022-04-03 12:37:05 UTC +08:00 to 2022-04-03 14:32:04 UTC +08:00
2022-04-03 14:32:04 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-04-03 14:32:04 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-04-03 12:37:05 ( UTC +08:00 )

[C2][US Region] Auth service in US region is unavailable from 2022-04-01 01:00:00 UTC +08:00 to 2022-04-01 10:10:23 UTC +08:00
2022-04-01 10:10:23 ( UTC +08:00 )

Resolved - We are currently investigating this issue.

2022-04-01 10:10:23 ( UTC +08:00 )

[QuickConnect][FR region] QuickConnect outage in FR region from 2022-03-29 13:38:08 UTC +08:00 to 2022-03-29 13:38:08 UTC +08:00
2022-03-29 13:38:08 ( UTC +08:00 )

Resolved - QuickConnect service was broken due to database outage.

2022-03-29 13:38:08 ( UTC +08:00 )

[QuickConnect][FR region] QuickConnect outage in FR region from 2022-03-29 13:12:23 UTC +08:00 to 2022-03-29 13:12:23 UTC +08:00
2022-03-29 13:12:23 ( UTC +08:00 )

Resolved - QuickConnect service was broken due to database outage.

2022-03-29 13:12:23 ( UTC +08:00 )

[C2][US Region] Network outage from 2022-03-23 15:19:38 UTC +08:00 to 2022-03-23 15:50:40 UTC +08:00
2022-03-23 15:50:40 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-03-23 15:50:40 ( UTC +08:00 )

Investigating - We are currently investigate this issue.

2022-03-23 15:19:38 ( UTC +08:00 )

Synology Account upgrade process is completed from 2022-03-12 12:13:20 UTC +08:00 to 2022-03-12 12:13:20 UTC +08:00
2022-03-12 12:13:20 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-03-12 12:13:20 ( UTC +08:00 )

Synology Account Upgrading from 2022-03-12 08:43:53 UTC +08:00 to 2022-03-12 11:50:24 UTC +08:00
2022-03-12 11:50:24 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2022-03-12 11:50:24 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2022-03-12 08:50:31 ( UTC +08:00 )

Scheduled - Synology Accounts will undergo scheduled maintenance during 2022-03-12 1:00 (UTC) to 2022-03-12 4:00 (UTC) Service will be unstable during this period

2022-03-12 08:43:53 ( UTC +08:00 )

Synology Account Upgrading from 2022-03-12 09:12:24 UTC +08:00 to 2022-03-12 09:12:24 UTC +08:00
2022-03-12 09:12:24 ( UTC +08:00 )

Resolved - Synology Accounts will undergo scheduled maintenance during 2022-03-12 1:00 (UTC) to 2022-03-12 4:00 (UTC) Service will be unstable during this period

2022-03-12 09:12:24 ( UTC +08:00 )

[C2][US Region] Login service outage in US region from 2022-03-07 00:18:59 UTC +08:00 to 2022-03-07 00:18:59 UTC +08:00
2022-03-07 00:18:59 ( UTC +08:00 )

Resolved - Blank white screen on login page

2022-03-07 00:18:59 ( UTC +08:00 )

Synology account is currently having problems logging in from 2022-02-17 22:32:56 UTC +08:00 to 2022-02-17 22:48:05 UTC +08:00
2022-02-17 22:48:05 ( UTC +08:00 )

Resolved - This incident has been resolved. We apologize for any inconvenience caused.

2022-02-17 22:48:05 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2022-02-17 22:32:56 ( UTC +08:00 )

[C2][US Region] Login service outage in US region from 2022-02-08 08:00:00 UTC +08:00 to 2022-02-09 18:14:29 UTC +08:00
2022-02-09 18:14:29 ( UTC +08:00 )

Resolved - Login page got 404 not found response.

2022-02-09 18:14:29 ( UTC +08:00 )