Incident History

Event
Last Updated
Investigating HTTP 504 on Synology Account
2021-10-07 15:50:52 ( UTC +08:00 )

Resolved - This incident has been resolved.

2021-10-07 15:50:52 ( UTC +08:00 )

Investigating - This incident has been resolved. We apologize for any inconvenience caused

2021-10-07 15:50:11 ( UTC +08:00 )

Investigating - We are continuing to investigate this issue.

2021-10-07 15:35:04 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2021-10-07 15:34:51 ( UTC +08:00 )

[C2 Storage][EU Region] Partial users may encounter random connection expire error on c2storage web page between 10/01 00:00 UTC and 10/01 15:30 UTC.
2021-10-02 00:47:59 ( UTC +08:00 )

Resolved - This incident has been resolved. We apologize for any inconvenience caused

2021-10-01 23:27:25 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2021-10-01 23:14:52 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2021-10-01 23:14:40 ( UTC +08:00 )

[QuickConnect][Asia] DB outage
2021-09-24 01:30:25 ( UTC +08:00 )

Resolved - This incident has been resolved.

2021-09-24 01:30:05 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2021-09-24 00:56:13 ( UTC +08:00 )

[C2][US region] Server maintenance in US region
2021-09-13 11:44:10 ( UTC +08:00 )

Investigating - Synology C2 Cloud plan to start maintain on 11:32

2021-09-13 11:31:42 ( UTC +08:00 )

Investigating - Synology C2 Cloud is under maintenance

2021-09-13 11:32:01 ( UTC +08:00 )

Investigating - Synology C2 Cloud is under maintenance

2021-09-13 11:32:38 ( UTC +08:00 )

Investigating - Synology C2 Cloud is under maintenance

2021-09-13 11:34:31 ( UTC +08:00 )

Resolved

2021-09-13 11:44:10 ( UTC +08:00 )

[C2][Global] Server maintenance between 8/18 3:30 UTC and 8/18 4:30 UTC
2021-08-19 12:00:16 ( UTC +08:00 )

Resolved

2021-08-19 12:00:17 ( UTC +08:00 )

[Synology Account] Web page is unavailable
2021-08-11 17:37:51 ( UTC +08:00 )

Investigating

2021-08-11 16:44:54 ( UTC +08:00 )

Resolved - The issue has been resolved. We apologize for any inconvenience.

2021-08-11 17:37:51 ( UTC +08:00 )

[Synology Account] Web page is unavailable
2021-08-11 10:33:34 ( UTC +08:00 )

Investigating

2021-08-11 09:40:35 ( UTC +08:00 )

Investigating - The issue has been resolved. We apologize for any inconvenience.

2021-08-11 10:33:35 ( UTC +08:00 )

[Synology Account] Web page is unavailable
2021-08-10 14:47:07 ( UTC +08:00 )

Investigating

2021-08-10 14:28:43 ( UTC +08:00 )

Investigating

2021-08-10 14:29:09 ( UTC +08:00 )

Resolved - The issue has been resolved. We apologize for any inconvenience.

2021-08-10 14:47:07 ( UTC +08:00 )

Synology C2 Cloud is under maintenance until 2021/07/15 UTC 03:20
2021-07-15 13:26:01 ( UTC +08:00 )

Investigating

2021-07-15 10:21:03 ( UTC +08:00 )

Resolved

2021-07-15 13:26:01 ( UTC +08:00 )

[C2][EU Region] Network outage between 06/22 03:16 UTC and 06/22 03:50 UTC
2021-06-22 12:05:07 ( UTC +08:00 )

Investigating

2021-06-22 11:12:29 ( UTC +08:00 )

Resolved

2021-06-22 12:05:07 ( UTC +08:00 )

[C2][Global] Connection issue between 06/17 05:00 UTC and 05/24 05:35 UTC.
2021-06-17 13:48:06 ( UTC +08:00 )

Investigating - Client failed to connect to the C2 services.

2021-06-17 13:30:09 ( UTC +08:00 )

Resolved

2021-06-17 13:48:07 ( UTC +08:00 )

[Synology Account] Login Issue
2021-06-10 15:59:31 ( UTC +08:00 )

Investigating - Synology Account is currently unable to log in. The reason is under investigation.

2021-06-10 14:48:49 ( UTC +08:00 )

Resolved - A large number of requests from clients caused service interruption. Now the problem is solved.

2021-06-10 15:59:32 ( UTC +08:00 )

[C2][EU Region] C2 webpage is unavailable in some region between 06/01 06:30 UTC and 06/01 13:30 UTC
2021-06-01 22:01:29 ( UTC +08:00 )

Resolved - Due to CDN cache issue, C2 webpage was unavailable in some region between 06/01 06:30 UTC and 06/01 13:30 UTC. The issue has been resolved. We sincerely apologize for any inconvenience.

2021-06-01 22:01:30 ( UTC +08:00 )

[C2] [EU] Network outage
2021-05-14 07:01:26 ( UTC +08:00 )

Investigating - We are currently experiencing a network outage at EU site. Our network provider is working on the problems.

2021-05-14 06:57:08 ( UTC +08:00 )

Resolved - EU site was performing switch-cluster upgrade from 6:00am(CST) to 6:22(CST). The issue has been resolved now.

2021-05-14 07:01:26 ( UTC +08:00 )

[QuickConnect][Taiwan] TW Relay servers network maintenance
2021-02-23 13:38:59 ( UTC +08:00 )

Identified

2021-02-22 21:15:43 ( UTC +08:00 )

Resolved

2021-02-23 13:38:59 ( UTC +08:00 )

[QuickConnect][Japan] JP Relay servers network maintenance
2021-02-19 09:17:51 ( UTC +08:00 )

Identified

2021-02-18 19:00:25 ( UTC +08:00 )

Resolved

2021-02-19 09:17:52 ( UTC +08:00 )

[QuickConnect][EU region] Server maintenance in EU region
2021-02-11 12:09:44 ( UTC +08:00 )

Identified

2021-02-11 09:55:36 ( UTC +08:00 )

Resolved

2021-02-11 12:09:44 ( UTC +08:00 )

[C2] Webpage is unavailable
2021-01-13 11:19:11 ( UTC +08:00 )

Investigating - The main C2 webpage is unavailable now. The team is investigating the issue. We apologize for any inconvience.

2021-01-13 10:13:52 ( UTC +08:00 )

Investigating

2021-01-13 10:14:05 ( UTC +08:00 )

Resolved - The problem is solved. We sincerely apologize for any inconvenience. Thank you for your understanding and your patience.

2021-01-13 11:19:11 ( UTC +08:00 )

[QuickConnect] Network Outage
2020-12-23 18:51:34 ( UTC +08:00 )

Investigating

2020-12-22 18:10:59 ( UTC +08:00 )

Investigating - Service can not work properly due to DDNS server issue

2020-12-22 18:11:36 ( UTC +08:00 )

Resolved

2020-12-23 18:51:34 ( UTC +08:00 )

[DDNS] Fail to update DNS records
2020-12-23 18:51:47 ( UTC +08:00 )

Investigating

2020-12-22 18:08:06 ( UTC +08:00 )

Resolved

2020-12-23 18:51:47 ( UTC +08:00 )

[C2] Network outage
2020-12-17 17:13:37 ( UTC +08:00 )

Investigating

2020-12-17 17:02:06 ( UTC +08:00 )

Resolved

2020-12-17 17:13:38 ( UTC +08:00 )

[C2] Under Maintenance
2020-12-08 12:55:14 ( UTC +08:00 )

Monitoring - Synology C2 Cloud is Under Maintenance until 2020/12/08 UTC 05:00

2020-12-08 10:46:31 ( UTC +08:00 )

Resolved - Synology C2 is online.

2020-12-08 12:55:14 ( UTC +08:00 )

[C2] Under Maintenance
2020-12-08 10:41:53 ( UTC +08:00 )

Investigating - Synology C2 Cloud is under maintenance until 2020/12/08 UTC 05:30

2020-12-08 10:41:54 ( UTC +08:00 )

[C2][EU] Network outage
2020-11-14 23:39:36 ( UTC +08:00 )

Investigating - We are currently experiencing a network outage. Our network provider is working on the problems.

2020-11-14 22:41:52 ( UTC +08:00 )

Investigating

2020-11-14 22:46:04 ( UTC +08:00 )

Resolved

2020-11-14 23:31:44 ( UTC +08:00 )

Resolved

2020-11-14 23:39:36 ( UTC +08:00 )

[QuickConnect][Asia] Network issue
2020-10-22 14:54:25 ( UTC +08:00 )

Investigating

2020-10-22 11:15:25 ( UTC +08:00 )

Investigating

2020-10-22 11:20:52 ( UTC +08:00 )

Investigating

2020-10-22 11:47:11 ( UTC +08:00 )

Resolved

2020-10-22 14:01:32 ( UTC +08:00 )

Resolved

2020-10-22 14:01:32 ( UTC +08:00 )

Resolved

2020-10-22 14:54:26 ( UTC +08:00 )

[Synology Account] Support service outage
2020-10-20 17:36:04 ( UTC +08:00 )

Investigating

2020-10-20 17:01:52 ( UTC +08:00 )

Resolved

2020-10-20 17:36:04 ( UTC +08:00 )

[Synology Account] Mail service outage
2020-10-16 15:53:20 ( UTC +08:00 )

Investigating

2020-10-16 15:12:17 ( UTC +08:00 )

Resolved

2020-10-16 15:53:20 ( UTC +08:00 )

[C2] Network Outage
2020-10-02 18:49:35 ( UTC +08:00 )

Investigating - We are currently experiencing a network outage. Our network provider is working on the problems.

2020-10-02 17:33:07 ( UTC +08:00 )

Resolved - Resolved.

2020-10-02 18:49:36 ( UTC +08:00 )

[QuickConnect][FR region] DE relay network degraded performance
2020-09-26 09:32:18 ( UTC +08:00 )

Investigating - Our servers at German are facing the networking issue. We are investigating the problem.

2020-09-25 22:13:43 ( UTC +08:00 )

Resolved

2020-09-26 09:32:19 ( UTC +08:00 )

[QuickConnect][CN region] Service busy
2020-09-21 10:36:49 ( UTC +08:00 )

Investigating - Quickconnect servers in CN region are encountering an unexpected issue. We are investigating.

2020-09-21 10:32:12 ( UTC +08:00 )

Resolved - The issue has been resolved. We apologize for any inconvenience.

2020-09-21 10:36:50 ( UTC +08:00 )