Incident History

Event
Last Updated
[Quickconnect][CN region] Quickconnect CN region is down
2019-07-01 18:17:49 ( UTC +08:00 )
Investigating - There are some problems in CN region. We are investigating.
2019-07-01 16:58:04 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2019-07-01 18:17:49 ( UTC +08:00 )
[QuickConnect][Asia] server busy
2019-06-02 11:41:30 ( UTC +08:00 )
Investigating
2019-06-02 11:24:25 ( UTC +08:00 )
Resolved
2019-06-02 11:41:30 ( UTC +08:00 )
[Quickconnect][CN] Quickconnect CN region is down.
2019-06-17 16:10:21 ( UTC +08:00 )
Investigating - Quickconnect CN region is down. Quickconnect CN region is on AWS Beijing, which is disconnected now.
2019-06-02 06:34:42 ( UTC +08:00 )
Investigating - We already migrate CN region to Asia region.
2019-06-02 11:42:34 ( UTC +08:00 )
Investigating
2019-06-02 11:42:43 ( UTC +08:00 )
Resolved
2019-06-02 14:13:50 ( UTC +08:00 )
Resolved
2019-06-17 16:10:21 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2019-05-29 17:02:31 ( UTC +08:00 )
Investigating - There are some problem with CN region. We are investigating.
2019-05-29 00:21:37 ( UTC +08:00 )
Investigating
2019-05-29 00:39:03 ( UTC +08:00 )
Monitoring
2019-05-29 01:01:57 ( UTC +08:00 )
Resolved - Between 16:02 to 20:46 UTC, we experienced network connectivity issues and increased API error rates for QuickConnect Service in the CN Region. The issue has been resolved and the service is operating normally.
2019-05-29 17:02:31 ( UTC +08:00 )
[QuickConnect][Japan] Relay servers issue
2019-05-13 18:03:39 ( UTC +08:00 )
Investigating - Relay servers in Japan are facing an unexpect issue. We temporarily direct traffic from Japan and Korea to relay servers in other regions. Users may have higher network latency than usual. We will fix the issue as soon as possible.
2019-05-13 14:33:57 ( UTC +08:00 )
Resolved - The issue has been resolved. Trafiic from Japan and Korea are directed to relay servers in Japan now. We apologize for any inconvenience.
2019-05-13 18:03:40 ( UTC +08:00 )
[QuickConnect][Japan] Relay servers issue
2019-05-13 14:30:01 ( UTC +08:00 )
Investigating - Relay servers in Japan are facing an unexpect issue. We temporarily direct traffic from Japan and Korea to relay servers in other regions. Users may have higher network latency than usual. We will fix the issue as soon as possible.
2019-05-13 14:28:56 ( UTC +08:00 )
Investigating
2019-05-13 14:29:38 ( UTC +08:00 )
Investigating - Relay servers in Japan are facing an unexpect issue. We temporarily direct traffic from Japan and Korea to relay servers in other regions. Users may have higher network latency than usual. We will fix the issue as soon as possible.
2019-05-13 14:30:01 ( UTC +08:00 )
[QuickConnect][Japan/Korea] Relay servers network issue
2019-05-13 18:08:48 ( UTC +08:00 )
Investigating - The network of relay servers in Japan and Korea is slower than usual. We are investigating now and will resolve the issue as soon as possible.
2019-04-16 18:20:51 ( UTC +08:00 )
Identified - The network bandwidth is still throttling by our provider. We will direct Japan/Korea user to TW relay servers, instead of JP relay servers.
2019-04-17 13:58:50 ( UTC +08:00 )
Identified
2019-04-29 14:44:31 ( UTC +08:00 )
Identified
2019-04-29 14:45:46 ( UTC +08:00 )
Monitoring
2019-05-03 16:27:39 ( UTC +08:00 )
Resolved
2019-05-13 18:08:49 ( UTC +08:00 )
[QuickConncet][EU Region] Service busy
2019-04-04 14:29:05 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue.We are investingating.
2019-04-04 14:03:46 ( UTC +08:00 )
Resolved
2019-04-04 14:29:06 ( UTC +08:00 )
[QuickConnect][EU region] Server maintenance in EU region
2019-03-28 10:47:28 ( UTC +08:00 )
Monitoring - Quickconnect EU region maintenance will be started at 2:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-28 09:55:34 ( UTC +08:00 )
Monitoring
2019-03-28 10:05:25 ( UTC +08:00 )
Resolved
2019-03-28 10:47:28 ( UTC +08:00 )
[QuickConnect][EU region] Server maintenance in EU region
2019-03-27 10:31:16 ( UTC +08:00 )
Monitoring - Quickconnect EU region maintenance will be started at 2:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-27 09:26:10 ( UTC +08:00 )
Monitoring
2019-03-27 10:04:22 ( UTC +08:00 )
Resolved
2019-03-27 10:31:16 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-25 15:27:57 ( UTC +08:00 )
Monitoring - Quickconnect US region maintenance will be started at 7:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-25 10:31:08 ( UTC +08:00 )
Monitoring - Start maintenance.
2019-03-25 15:00:34 ( UTC +08:00 )
Resolved
2019-03-25 15:27:58 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-21 18:22:58 ( UTC +08:00 )
Monitoring - Quickconnect US region will be maintained at 7:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-21 11:11:08 ( UTC +08:00 )
Monitoring
2019-03-21 15:02:48 ( UTC +08:00 )
Resolved
2019-03-21 18:22:59 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-20 16:20:21 ( UTC +08:00 )
Monitoring - Quickconnect US region will be maintained at 7:00 GMT+0. Some users may not able to connect to Quickconnect service for few minute. We will endeavor to keep this to a minimum for the duration of the change.
2019-03-20 11:52:50 ( UTC +08:00 )
Monitoring
2019-03-20 14:59:09 ( UTC +08:00 )
Resolved - The maintaince of QuickConnect US region has been completed. Thank you for your patience.
2019-03-20 16:20:21 ( UTC +08:00 )
[QuickConnect][US region] Relay servers network issue
2019-03-17 12:46:19 ( UTC +08:00 )
Investigating - The network of US relay servers are down. We are investigating.
2019-03-17 06:39:49 ( UTC +08:00 )
Resolved - The network of US relay servers are back, quickconnect should be work fine now.
2019-03-17 12:46:20 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-14 17:01:00 ( UTC +08:00 )
Monitoring
2019-03-14 14:09:20 ( UTC +08:00 )
Monitoring - Quickconnect US region is under maintenance. Expected Impact: There may be a few minutes of some NASes can not connect to Quickconnect service. We will endeavor to keep this to a minimum for the duration of the change.
2019-03-14 14:47:57 ( UTC +08:00 )
Monitoring
2019-03-14 14:49:32 ( UTC +08:00 )
Resolved
2019-03-14 17:01:00 ( UTC +08:00 )
[QuickConnect] Planned network maintenance in Asia
2019-03-12 08:57:38 ( UTC +08:00 )
Monitoring - Planned maintenance is scheduled with our carrier in Taiwan data center during 2019/03/12 05:00+0800 to 2019/03/12 08:00+0800. QuickConnect relay tunnel will become unavailable for a few minutes during the maintenance. Areas affected includes Taiwan, Thailand, Vietnam, and Philippines. We would like apologize for any inconvenience this might cause you.
2019-03-11 11:41:34 ( UTC +08:00 )
Resolved
2019-03-12 08:57:38 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-20 02:04:55 ( UTC +08:00 )
Investigating
2019-02-20 00:08:31 ( UTC +08:00 )
Resolved
2019-02-20 02:04:56 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-19 16:43:55 ( UTC +08:00 )
Resolved
2019-02-19 16:42:52 ( UTC +08:00 )
Resolved - 7:05 ~ 8:25 UTC +8
2019-02-19 16:43:56 ( UTC +08:00 )
[DDNS] DNS record is not real-time updated.
2019-02-19 11:12:05 ( UTC +08:00 )
Resolved - The DNS record is not real-time updated to name server between 2019/2/18 06:00 (UTC) to 2019/2/19 03:00 (UTC). Areas affected includes Asia, Austrailia, and Russia.
2019-02-19 11:12:07 ( UTC +08:00 )
[QuickConnect] Updating in Asia Region
2019-02-18 18:24:01 ( UTC +08:00 )
Investigating - We are now updating QuickConnect Service in Asia Region. Users may encounter some connection issue.
2019-02-18 16:59:58 ( UTC +08:00 )
Resolved - Most of our QuickConnect Servers in Asia are updated. The connection issue has been resolved.
2019-02-18 18:24:01 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-15 10:28:29 ( UTC +08:00 )
Investigating
2019-02-15 09:32:55 ( UTC +08:00 )
Resolved
2019-02-15 10:28:29 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-13 19:28:39 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue, making high traffic load. We are investingating.
2019-02-13 17:08:52 ( UTC +08:00 )
Resolved - Issue solved. The QuickConnect servers in EU region is extremely busy from 9:00 (UTC) to 11:00 (UTC).
2019-02-13 19:26:16 ( UTC +08:00 )
Resolved
2019-02-13 19:28:39 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-12 11:09:44 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue, making high traffic load. We are investingating.
2019-02-12 08:10:47 ( UTC +08:00 )
Resolved - Issue solved.
2019-02-12 11:09:44 ( UTC +08:00 )
[QuickConnect] Network issues in China
2019-01-07 17:08:17 ( UTC +08:00 )
Resolved - Part of the users may encounter increased latency during 14:46 to 15:14 UTC+08:00
2019-01-07 17:08:18 ( UTC +08:00 )
[QuickConnect] Network issues in China
2018-12-26 15:12:23 ( UTC +08:00 )
Resolved
2018-12-26 15:08:55 ( UTC +08:00 )
Resolved - Service becomes network unreachable during 14:34 to 15:05 UTC+08:00
2018-12-26 15:12:23 ( UTC +08:00 )
[Quickconnect] EU region service busy
2018-10-24 18:26:55 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue, make high traffic load. We are investingating.
2018-10-24 14:48:55 ( UTC +08:00 )
Resolved - Issue solved.
2018-10-24 18:26:55 ( UTC +08:00 )
[Quickconnect] EU relay servers down
2018-05-22 17:21:09 ( UTC +08:00 )
Investigating - A network issue happened in EU relay servers
2018-05-22 17:14:57 ( UTC +08:00 )
Investigating - FR8
2018-05-22 17:15:32 ( UTC +08:00 )
Resolved
2018-05-22 17:16:44 ( UTC +08:00 )
Resolved
2018-05-22 17:20:21 ( UTC +08:00 )
Resolved
2018-05-22 17:21:10 ( UTC +08:00 )