Incident History

Event
Last Updated
[QuickConnect][Taiwan] TW Relay servers network maintenance
2021-02-23 13:38:59 ( UTC +08:00 )
Identified
2021-02-22 21:15:43 ( UTC +08:00 )
Resolved
2021-02-23 13:38:59 ( UTC +08:00 )
[QuickConnect][Japan] JP Relay servers network maintenance
2021-02-19 09:17:51 ( UTC +08:00 )
Identified
2021-02-18 19:00:25 ( UTC +08:00 )
Resolved
2021-02-19 09:17:52 ( UTC +08:00 )
[QuickConnect][EU region] Server maintenance in EU region
2021-02-11 12:09:44 ( UTC +08:00 )
Identified
2021-02-11 09:55:36 ( UTC +08:00 )
Resolved
2021-02-11 12:09:44 ( UTC +08:00 )
[C2] Webpage is unavailable
2021-01-13 11:19:11 ( UTC +08:00 )
Investigating - The main C2 webpage is unavailable now. The team is investigating the issue. We apologize for any inconvience.
2021-01-13 10:13:52 ( UTC +08:00 )
Investigating
2021-01-13 10:14:05 ( UTC +08:00 )
Resolved - The problem is solved. We sincerely apologize for any inconvenience. Thank you for your understanding and your patience.
2021-01-13 11:19:11 ( UTC +08:00 )
[QuickConnect] Network Outage
2020-12-23 18:51:34 ( UTC +08:00 )
Investigating
2020-12-22 18:10:59 ( UTC +08:00 )
Investigating - Service can not work properly due to DDNS server issue
2020-12-22 18:11:36 ( UTC +08:00 )
Resolved
2020-12-23 18:51:34 ( UTC +08:00 )
[DDNS] Fail to update DNS records
2020-12-23 18:51:47 ( UTC +08:00 )
Investigating
2020-12-22 18:08:06 ( UTC +08:00 )
Resolved
2020-12-23 18:51:47 ( UTC +08:00 )
[C2] Network outage
2020-12-17 17:13:37 ( UTC +08:00 )
Investigating
2020-12-17 17:02:06 ( UTC +08:00 )
Resolved
2020-12-17 17:13:38 ( UTC +08:00 )
[C2] Under Maintenance
2020-12-08 12:55:14 ( UTC +08:00 )
Monitoring - Synology C2 Cloud is Under Maintenance until 2020/12/08 UTC 05:00
2020-12-08 10:46:31 ( UTC +08:00 )
Resolved - Synology C2 is online.
2020-12-08 12:55:14 ( UTC +08:00 )
[C2] Under Maintenance
2020-12-08 10:41:53 ( UTC +08:00 )
Investigating - Synology C2 Cloud is under maintenance until 2020/12/08 UTC 05:30
2020-12-08 10:41:54 ( UTC +08:00 )
[C2][EU] Network outage
2020-11-14 23:39:36 ( UTC +08:00 )
Investigating - We are currently experiencing a network outage. Our network provider is working on the problems.
2020-11-14 22:41:52 ( UTC +08:00 )
Investigating
2020-11-14 22:46:04 ( UTC +08:00 )
Resolved
2020-11-14 23:31:44 ( UTC +08:00 )
Resolved
2020-11-14 23:39:36 ( UTC +08:00 )
[QuickConnect][Asia] Network issue
2020-10-22 14:54:25 ( UTC +08:00 )
Investigating
2020-10-22 11:15:25 ( UTC +08:00 )
Investigating
2020-10-22 11:20:52 ( UTC +08:00 )
Investigating
2020-10-22 11:47:11 ( UTC +08:00 )
Resolved
2020-10-22 14:01:32 ( UTC +08:00 )
Resolved
2020-10-22 14:01:32 ( UTC +08:00 )
Resolved
2020-10-22 14:54:26 ( UTC +08:00 )
[Synology Account] Support service outage
2020-10-20 17:36:04 ( UTC +08:00 )
Investigating
2020-10-20 17:01:52 ( UTC +08:00 )
Resolved
2020-10-20 17:36:04 ( UTC +08:00 )
[Synology Account] Mail service outage
2020-10-16 15:53:20 ( UTC +08:00 )
Investigating
2020-10-16 15:12:17 ( UTC +08:00 )
Resolved
2020-10-16 15:53:20 ( UTC +08:00 )
[C2] Network Outage
2020-10-02 18:49:35 ( UTC +08:00 )
Investigating - We are currently experiencing a network outage. Our network provider is working on the problems.
2020-10-02 17:33:07 ( UTC +08:00 )
Resolved - Resolved.
2020-10-02 18:49:36 ( UTC +08:00 )
[QuickConnect][FR region] DE relay network degraded performance
2020-09-26 09:32:18 ( UTC +08:00 )
Investigating - Our servers at German are facing the networking issue. We are investigating the problem.
2020-09-25 22:13:43 ( UTC +08:00 )
Resolved
2020-09-26 09:32:19 ( UTC +08:00 )
[QuickConnect][CN region] Service busy
2020-09-21 10:36:49 ( UTC +08:00 )
Investigating - Quickconnect servers in CN region are encountering an unexpected issue. We are investigating.
2020-09-21 10:32:12 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2020-09-21 10:36:50 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2020-09-18 16:55:12 ( UTC +08:00 )
Investigating
2020-09-18 16:08:04 ( UTC +08:00 )
Resolved
2020-09-18 16:55:12 ( UTC +08:00 )
[Push Notification] Notification maintenance
2020-09-15 11:34:40 ( UTC +08:00 )
Identified
2020-09-15 11:24:55 ( UTC +08:00 )
Resolved
2020-09-15 11:34:41 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2020-08-26 17:43:29 ( UTC +08:00 )
Investigating
2020-08-26 15:19:24 ( UTC +08:00 )
Resolved
2020-08-26 17:43:29 ( UTC +08:00 )
[DDNS] Service busy
2020-08-24 11:20:14 ( UTC +08:00 )
Investigating
2020-08-19 09:43:12 ( UTC +08:00 )
Resolved - The problem was solved after 2020/08/19 19:00 UTC+8. The DDNS performance is back to normal.
2020-08-24 11:20:14 ( UTC +08:00 )
[C2][EU] Synology C2 backup service
2020-08-03 18:17:21 ( UTC +08:00 )
Identified - Synology C2 backup service has a problem now. We are solving it now.
2020-08-03 17:24:08 ( UTC +08:00 )
Resolved - Resolved.
2020-08-03 18:17:22 ( UTC +08:00 )
[C2] Network outage
2020-07-23 13:56:17 ( UTC +08:00 )
Resolved - We have a network outage during 2020/07/22 07:01 UTC ~ 2020/07/22 08:15 UTC. The issue has been resolved. We apologize for any inconvenience.
2020-07-23 13:55:21 ( UTC +08:00 )
Resolved
2020-07-23 13:56:17 ( UTC +08:00 )
[QuickConnect][FR region] DE relay network degraded performance
2020-07-10 09:05:40 ( UTC +08:00 )
Investigating - The network performance of our relay servers in DE is degraded since 2020/07/09 05:00 UTC. The latency may increase. We are looking into the issue.
2020-07-09 16:42:23 ( UTC +08:00 )
Resolved - The network issue has been fixed. The relay service works normally since 2020/07/09 08:00 UTC
2020-07-10 09:05:41 ( UTC +08:00 )
[QuickConnect][FR region] DE relay maintenance
2020-07-06 15:35:23 ( UTC +08:00 )
Investigating - Part of our relay servers in fr region are under maintenance, the network latency will be increased.
2020-07-06 11:35:33 ( UTC +08:00 )
Resolved - Maintenance was finished. Relay servers are back to serve.
2020-07-06 15:35:24 ( UTC +08:00 )
[Push Notification] Notification delivery delayed
2020-06-30 11:08:01 ( UTC +08:00 )
Resolved - Notification delivery time is delayed during about 2020/06/29 06:00 UTC to 2020/06/29 10:00 UTC.
2020-06-30 11:08:02 ( UTC +08:00 )
[Push Service] Service down from 2020/06/14 01:40 UTC to 2020/06/15 01:35 UTC
2020-06-17 14:49:21 ( UTC +08:00 )
Resolved - Our backend service of Push Service was abnormal. Users were not able to pair mobile device, sending notification, or receiving notification. The problem was solved after 2020/06/15 01:35 UTC.
2020-06-17 14:49:22 ( UTC +08:00 )
[QuickConnect][Asia Region] Server busy
2020-06-01 19:12:34 ( UTC +08:00 )
Investigating - QuickConnect servers in Asia region are busy now. Users may not be able to use the service now. We are investigating the issue and sorry for any inconvience.
2020-06-01 17:45:51 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2020-06-01 19:12:34 ( UTC +08:00 )
[QuickConnect] Service outage
2020-05-31 03:09:58 ( UTC +08:00 )
Investigating - QuickConnect is experiencing a problem right now. Users may not use the service. We are working on it and hope to restore it shortly.
2020-05-30 20:39:53 ( UTC +08:00 )
Resolved - The issue has been resolved. We apologize for any inconvenience.
2020-05-31 03:09:59 ( UTC +08:00 )
[C2] Network outage
2020-05-06 17:27:27 ( UTC +08:00 )
Investigating
2020-05-06 15:13:24 ( UTC +08:00 )
Investigating - We are currently experiencing a network outage.
2020-05-06 15:13:56 ( UTC +08:00 )
Resolved - Problem solved.
2020-05-06 17:26:33 ( UTC +08:00 )
Resolved - Problem solved.
2020-05-06 17:27:27 ( UTC +08:00 )
[QuickConnect][CN region] Network issue
2020-03-12 16:55:13 ( UTC +08:00 )
Investigating - Network issue
2020-03-12 15:23:14 ( UTC +08:00 )
Resolved
2020-03-12 16:55:13 ( UTC +08:00 )