Resolved - The incident has been resolved.
2025-04-10 10:51:00 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-04-10 10:29:46 ( UTC +08:00 )
Resolved - The maintenance has been completed.
2025-03-22 14:30:00 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-14 14:01:45 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-03-14 13:10:54 ( UTC +08:00 )
Identified - Connection via QuickConnect relay service is currently unavailable for users located in the Asia region, due to an unexpected ISP network outage.
2025-03-14 13:08:00 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-13 10:24:28 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-03-13 06:22:27 ( UTC +08:00 )
Investigating - We have identified a network issue in the EU region that is impacting C2 services. Users in this region may have experienced connection disruptions. Our team is currently investigating the issue. We apologize for any inconvenience this may have caused.
2025-03-12 18:13:47 ( UTC +08:00 )
Resolved - The network outage is resolved and the service is recovering gradually.
2025-03-13 09:33:14 ( UTC +08:00 )
Investigating - We have identified a network issue in the EU region affecting the Active Insight service. The network provider is currently working on a fix. We apologize for any inconvenience this may have caused.
2025-03-12 18:41:10 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-13 06:20:58 ( UTC +08:00 )
Identified - We have identified a network issue that is impacting C2 services. Users may have experienced connection disruptions. Our team is currently investigating the issue. We apologize for any inconvenience this may have caused.
2025-03-12 18:42:20 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-13 01:37:14 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-03-12 19:30:41 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-02-24 21:28:59 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-02-24 18:58:40 ( UTC +08:00 )
Identified - QuickConnect service has experienced high latency in Europe region.
2025-02-24 18:53:33 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-02-11 17:50:30 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-02-11 17:42:10 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2025-01-14 10:50:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2025-01-14 10:30:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2025-01-10 13:41:12 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-01-13 18:56:51 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-01-13 15:19:24 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2025-01-08 10:50:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2025-01-08 10:30:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2025-01-06 14:10:59 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-01-03 18:49:08 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-01-03 18:20:29 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-01-03 18:20:03 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-12-26 12:20:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-12-26 12:00:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2024-12-24 17:50:36 ( UTC +08:00 )
Resolved - We experienced an issue in some EU regions where connections could not be established consistently. This intermittently affected the ability of some devices to upload data. All connections have now been reallocated and fully restored. We apologize for any inconvenience this may have caused.
2024-12-24 17:50:54 ( UTC +08:00 )
Resolved - All traffic has been fully restored. We sincerely apologize for the inconvenience caused during this time.
2024-12-08 12:13:29 ( UTC +08:00 )
Investigating - We observed a network issue in the US region impacting the Active Insight service. To mitigate the impact, we have rerouted the traffic, and client statuses are expected to gradually return to normal. During this transition, some intermittent connection losses or delays may still occur. We apologize for any inconvenience this may have caused.
2024-12-06 11:00:28 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-11-20 17:27:22 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2024-11-20 17:19:39 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2024-11-20 17:08:13 ( UTC +08:00 )
Identified - Due to some technical issues, the following functionality is currently unavailable - setting up new BeeStation devices
2024-11-20 17:04:40 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-11-20 17:49:40 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2024-11-20 15:29:45 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2024-11-20 15:28:52 ( UTC +08:00 )
Identified - Registering and updating QuickConnect aliases may be unavailable in the meantime.
2024-11-20 15:28:31 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-11-20 17:49:26 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2024-11-20 15:31:28 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-11-20 17:47:20 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2024-11-20 15:05:09 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2024-11-20 15:04:29 ( UTC +08:00 )
Resolved - We identified a network issue in the US region affecting C2 services. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.
2024-11-06 16:48:55 ( UTC +08:00 )
Resolved - We identified a network issue in the US region affecting Active Insight service. Users in this area may experience difficulty connecting. The issue has now been resolved. We apologize for any inconvenience this may have caused.
2024-10-29 11:45:30 ( UTC +08:00 )
Resolved - We identified a network issue in the US region affecting C2 services. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.
2024-10-08 16:42:18 ( UTC +08:00 )
Resolved - We identified a network issue in the US region affecting C2 services. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.
2024-09-04 15:27:32 ( UTC +08:00 )
Resolved - Service is fully restored.
2024-09-15 09:27:30 ( UTC +08:00 )
Monitoring - At this stage, only the data upload functionality remains affected. Our team has applied a fix and is closely monitoring the situation. The issue is expected to gradually improve.
2024-09-14 20:11:17 ( UTC +08:00 )
Investigating - We are currently experiencing system instability, and our team is actively working to resolve the issue. This situation may affect the usage of some features. If you encounter any issues, please try again later. We apologize for the inconvenience caused.
2024-09-14 15:20:14 ( UTC +08:00 )
Resolved - We identified a network issue in the US region affecting Active Insight service. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.
2024-09-04 18:30:20 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-08-20 12:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-08-20 11:50:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2024-08-20 08:56:10 ( UTC +08:00 )
Scheduled - Extened Warranty service is scheduled to undergo a server upgrade on August 20, 2024, from 12:00 PM to 12:20 PM (UTC +8). During this period, warranty registration and migration may experience brief interruptions, but services for currently registered users will remain unaffected.
2024-08-20 08:55:20 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-08-15 18:59:35 ( UTC +08:00 )
Investigating - We are currently experiencing instability with our service provider's network, affecting our event notification and email functionalities. Our team is actively monitoring the situation and working to resolve the issue as quickly as possible.
2024-08-15 18:22:37 ( UTC +08:00 )
Resolved - The C2 service in the US region was unavailable from 2024-08-15 00:51:00 to 2024-08-15 03:10:00 (UTC+8) due to an issue at our Data Center. The problem has been successfully resolved. We apologize for any inconvenience caused.
2024-08-15 04:32:18 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-08-14 14:01:42 ( UTC +08:00 )