Incident History

Event
Last Updated
[QuickConnect][US region] Server maintenance in US region
2019-03-25 15:27:57 ( UTC +08:00 )
Monitoring - Quickconnect US region maintenance will be started at 7:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-25 10:31:08 ( UTC +08:00 )
Monitoring - Start maintenance.
2019-03-25 15:00:34 ( UTC +08:00 )
Resolved
2019-03-25 15:27:58 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-21 18:22:58 ( UTC +08:00 )
Monitoring - Quickconnect US region will be maintained at 7:00 GMT+0. Some users may not be able to connect to Quickconnect service for few minutes. We will endeavor to keep this to a minimum for the duration of the maintenance.
2019-03-21 11:11:08 ( UTC +08:00 )
Monitoring
2019-03-21 15:02:48 ( UTC +08:00 )
Resolved
2019-03-21 18:22:59 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-20 16:20:21 ( UTC +08:00 )
Monitoring - Quickconnect US region will be maintained at 7:00 GMT+0. Some users may not able to connect to Quickconnect service for few minute. We will endeavor to keep this to a minimum for the duration of the change.
2019-03-20 11:52:50 ( UTC +08:00 )
Monitoring
2019-03-20 14:59:09 ( UTC +08:00 )
Resolved - The maintaince of QuickConnect US region has been completed. Thank you for your patience.
2019-03-20 16:20:21 ( UTC +08:00 )
[QuickConnect][US region] Relay servers network issue
2019-03-17 12:46:19 ( UTC +08:00 )
Investigating - The network of US relay servers are down. We are investigating.
2019-03-17 06:39:49 ( UTC +08:00 )
Resolved - The network of US relay servers are back, quickconnect should be work fine now.
2019-03-17 12:46:20 ( UTC +08:00 )
[QuickConnect][US region] Server maintenance in US region
2019-03-14 17:01:00 ( UTC +08:00 )
Monitoring
2019-03-14 14:09:20 ( UTC +08:00 )
Monitoring - Quickconnect US region is under maintenance. Expected Impact: There may be a few minutes of some NASes can not connect to Quickconnect service. We will endeavor to keep this to a minimum for the duration of the change.
2019-03-14 14:47:57 ( UTC +08:00 )
Monitoring
2019-03-14 14:49:32 ( UTC +08:00 )
Resolved
2019-03-14 17:01:00 ( UTC +08:00 )
[QuickConnect] Planned network maintenance in Asia
2019-03-12 08:57:38 ( UTC +08:00 )
Monitoring - Planned maintenance is scheduled with our carrier in Taiwan data center during 2019/03/12 05:00+0800 to 2019/03/12 08:00+0800. QuickConnect relay tunnel will become unavailable for a few minutes during the maintenance. Areas affected includes Taiwan, Thailand, Vietnam, and Philippines. We would like apologize for any inconvenience this might cause you.
2019-03-11 11:41:34 ( UTC +08:00 )
Resolved
2019-03-12 08:57:38 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-20 02:04:55 ( UTC +08:00 )
Investigating
2019-02-20 00:08:31 ( UTC +08:00 )
Resolved
2019-02-20 02:04:56 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-19 16:43:55 ( UTC +08:00 )
Resolved
2019-02-19 16:42:52 ( UTC +08:00 )
Resolved - 7:05 ~ 8:25 UTC +8
2019-02-19 16:43:56 ( UTC +08:00 )
[DDNS] DNS record is not real-time updated.
2019-02-19 11:12:05 ( UTC +08:00 )
Resolved - The DNS record is not real-time updated to name server between 2019/2/18 06:00 (UTC) to 2019/2/19 03:00 (UTC). Areas affected includes Asia, Austrailia, and Russia.
2019-02-19 11:12:07 ( UTC +08:00 )
[QuickConnect] Updating in Asia Region
2019-02-18 18:24:01 ( UTC +08:00 )
Investigating - We are now updating QuickConnect Service in Asia Region. Users may encounter some connection issue.
2019-02-18 16:59:58 ( UTC +08:00 )
Resolved - Most of our QuickConnect Servers in Asia are updated. The connection issue has been resolved.
2019-02-18 18:24:01 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-15 10:28:29 ( UTC +08:00 )
Investigating
2019-02-15 09:32:55 ( UTC +08:00 )
Resolved
2019-02-15 10:28:29 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-13 19:28:39 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue, making high traffic load. We are investingating.
2019-02-13 17:08:52 ( UTC +08:00 )
Resolved - Issue solved. The QuickConnect servers in EU region is extremely busy from 9:00 (UTC) to 11:00 (UTC).
2019-02-13 19:26:16 ( UTC +08:00 )
Resolved
2019-02-13 19:28:39 ( UTC +08:00 )
[QuickConnect] EU region service busy
2019-02-12 11:09:44 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue, making high traffic load. We are investingating.
2019-02-12 08:10:47 ( UTC +08:00 )
Resolved - Issue solved.
2019-02-12 11:09:44 ( UTC +08:00 )
[QuickConnect] Network issues in China
2019-01-07 17:08:17 ( UTC +08:00 )
Resolved - Part of the users may encounter increased latency during 14:46 to 15:14 UTC+08:00
2019-01-07 17:08:18 ( UTC +08:00 )
[QuickConnect] Network issues in China
2018-12-26 15:12:23 ( UTC +08:00 )
Resolved
2018-12-26 15:08:55 ( UTC +08:00 )
Resolved - Service becomes network unreachable during 14:34 to 15:05 UTC+08:00
2018-12-26 15:12:23 ( UTC +08:00 )
[Quickconnect] EU region service busy
2018-10-24 18:26:55 ( UTC +08:00 )
Investigating - Quickconnect servers in EU region are encountering an unexpect issue, make high traffic load. We are investingating.
2018-10-24 14:48:55 ( UTC +08:00 )
Resolved - Issue solved.
2018-10-24 18:26:55 ( UTC +08:00 )
[Quickconnect] EU relay servers down
2018-05-22 17:21:09 ( UTC +08:00 )
Investigating - A network issue happened in EU relay servers
2018-05-22 17:14:57 ( UTC +08:00 )
Investigating - FR8
2018-05-22 17:15:32 ( UTC +08:00 )
Resolved
2018-05-22 17:16:44 ( UTC +08:00 )
Resolved
2018-05-22 17:20:21 ( UTC +08:00 )
Resolved
2018-05-22 17:21:10 ( UTC +08:00 )