Product Support Status

At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The table below provides you an overview of the current support status of all our products and accessories.

FlashStation Series Datasheet DSM Upgrade 1 Technical Support 2 Warranty (in years) 3
FS3017 FS3017 Datasheet for FS3017 Full Full 5 Years
FS2017 FS2017 Datasheet for FS2017 Full Full 5 Years
RackStation Series Datasheet DSM Upgrade 1 Technical Support 2 Warranty (in years) 3
RS18017xs+ RS18017xs+ Datasheet for RS18017xs+ Full Full 5 Years
RS18016xs+ RS18016xs+ Datasheet for RS18016xs+ Full Full 5 Years
RS10613xs+ RS10613xs+ Datasheet for RS10613xs+ Full Full 5 Years
RS4017xs+ RS4017xs+ Datasheet for RS4017xs+ Full Full 5 Years
RS3617xs+ RS3617xs+ Datasheet for RS3617xs+ Full Full 5 Years
RS3617xs RS3617xs Datasheet for RS3617xs Full Full 5 Years
RS3617RPxs RS3617RPxs Datasheet for RS3617RPxs Full Full 5 Years
RS3614xs+ RS3614xs+ Datasheet for RS3614xs+ Full Full 5 Years
RS3614xs RS3614xs Datasheet for RS3614xs Full Full 5 Years
RS3614RPxs RS3614RPxs Datasheet for RS3614RPxs Full Full 5 Years
RS3413xs+ RS3413xs+ Datasheet for RS3413xs+ Full Full 3 Years
RS3412xs RS3412xs Datasheet for RS3412xs Full Full 3 Years
RS3412RPxs RS3412RPxs Datasheet for RS3412RPxs Full Full 3 Years
RS3411xs RS3411xs Datasheet for RS3411xs Full Limited 3 Years
RS3411RPxs RS3411RPxs Datasheet for RS3411RPxs Full Limited 3 Years
RS2416+ RS2416+ Datasheet for RS2416+ Full Full 3 Years
RS2416RP+ RS2416RP+ Datasheet for RS2416RP+ Full Full 3 Years
RS2414+ RS2414+ Datasheet for RS2414+ Full Full 3 Years
RS2414RP+ RS2414RP+ Datasheet for RS2414RP+ Full Full 3 Years
RS2212+ RS2212+ Datasheet for RS2212+ Full Limited 3 Years
RS2212RP+ RS2212RP+ Datasheet for RS2212RP+ Full Limited 3 Years
RS2211+ RS2211+ Datasheet for RS2211+ Full Limited 3 Years
RS2211RP+ RS2211RP+ Datasheet for RS2211RP+ Full Limited 3 Years
RS816 RS816 Datasheet for RS816 Full Full 3 Years
RS815+ RS815+ Datasheet for RS815+ Full Full 3 Years
RS815RP+ RS815RP+ Datasheet for RS815RP+ Full Full 3 Years
RS815 RS815 Datasheet for RS815 Full Full 3 Years
RS814+ RS814+ Datasheet for RS814+ Full Full 3 Years
RS814RP+ RS814RP+ Datasheet for RS814RP+ Full Full 3 Years
RS814 RS814 Datasheet for RS814 Full Full 3 Years
RS812+ RS812+ Datasheet for RS812+ Full Full 3 Years
RS812RP+ RS812RP+ Datasheet for RS812RP+ Full Full 3 Years
RS812 RS812 Datasheet for RS812 Full Limited 3 Years
RS810+ RS810+ Datasheet for RS810+ Limited Full 5 Years
RS810RP+ RS810RP+ Datasheet for RS810RP+ Limited Full 5 Years
RS411 RS411 Datasheet for RS411 Full Limited 3 Years
RS409+ RS409+ Datasheet for RS409+ Limited Limited 3 Years
RS409RP+ RS409RP+ Datasheet for RS409RP+ Limited Limited 3 Years
RS409 RS409 Datasheet for RS409 Limited Limited 3 Years
RS408RP RS408RP Datasheet for RS408RP Suspended Limited 3 Years
RS408 RS408 Datasheet for RS408 Suspended Limited 3 Years
RS407 RS407 Datasheet for RS407 Suspended Limited 3 Years
RS-406 RS-406 Datasheet for RS-406 Suspended Limited 2 Years
RS217 RS217 Datasheet for RS217 Full Full 3 Years
RS214 RS214 Datasheet for RS214 Full Full 3 Years
RS212 RS212 Datasheet for RS212 Full Limited 3 Years
RC18015xs+ RC18015xs+ Datasheet for RC18015xs+ Full Full 5 Years
DiskStation Series Datasheet DSM Upgrade 1 Technical Support 2 Warranty (in years) 3
DS3617xs DS3617xs Datasheet for DS3617xs Full Full 5 Years
DS3615xs DS3615xs Datasheet for DS3615xs Full Full 5 Years
DS3612xs DS3612xs Datasheet for DS3612xs Full Full 3 Years
DS3611xs DS3611xs Datasheet for DS3611xs Full Limited 3 Years
DS2415+ DS2415+ Datasheet for DS2415+ Full Full 3 Years
DS2413+ DS2413+ Datasheet for DS2413+ Full Full 3 Years
DS2411+ DS2411+ Datasheet for DS2411+ Full Limited 3 Years
DS2015xs DS2015xs Datasheet for DS2015xs Full Full 5 Years
DS1817+ DS1817+ Datasheet for DS1817+ Full Full 3 Years
DS1817 DS1817 Datasheet for DS1817 Full Full 3 Years
DS1815+ DS1815+ Datasheet for DS1815+ Full Full 3 Years
DS1813+ DS1813+ Datasheet for DS1813+ Full Full 3 Years
DS1812+ DS1812+ Datasheet for DS1812+ Full Limited 3 Years
DS1517+ DS1517+ Datasheet for DS1517+ Full Full 3 Years
DS1517 DS1517 Datasheet for DS1517 Full Full 3 Years
DS1515+ DS1515+ Datasheet for DS1515+ Full Full 3 Years
DS1515 DS1515 Datasheet for DS1515 Full Full 3 Years
DS1513+ DS1513+ Datasheet for DS1513+ Full Full 3 Years
DS1512+ DS1512+ Datasheet for DS1512+ Full Limited 3 Years
DS1511+ DS1511+ Datasheet for DS1511+ Full Limited 3 Years
DS1010+ DS1010+ Datasheet for DS1010+ Limited Limited 3 Years
DS916+ DS916+ Datasheet for DS916+ Full Full 3 Years
DS716+II DS716+II Datasheet for DS716+II Full Full 3 Years
DS716+ DS716+ Datasheet for DS716+ Full Full 3 Years
DS715 DS715 Datasheet for DS715 Full Full 2 Years
DS713+ DS713+ Datasheet for DS713+ Full Full 3 Years
DS712+ DS712+ Datasheet for DS712+ Full Limited 3 Years
DS710+ DS710+ Datasheet for DS710+ Limited Limited 3 Years
DS509+ DS509+ Datasheet for DS509+ Limited Limited 3 Years
DS508 DS508 Datasheet for DS508 Suspended Limited 3 Years
DS418j DS418j Datasheet for DS418j Full Full 2 Years
DS416play DS416play Datasheet for DS416play Full Full 2 Years
DS416slim DS416slim Datasheet for DS416slim Full Full 2 Years
DS416j DS416j Datasheet for DS416j Full Full 2 Years
DS416 DS416 Datasheet for DS416 Full Full 2 Years
DS415+ DS415+ Datasheet for DS415+ Full Full 2 Years
DS415play DS415play Datasheet for DS415play Full Full 2 Years
DS414slim DS414slim Datasheet for DS414slim Full Full 2 Years
DS414j DS414j Datasheet for DS414j Full Full 2 Years
DS414 DS414 Datasheet for DS414 Full Full 2 Years
DS413j DS413j Datasheet for DS413j Full Limited 2 Years
DS413 DS413 Datasheet for DS413 Full Limited 2 Years
DS412+ DS412+ Datasheet for DS412+ Full Limited 2 Years
DS411+II DS411+II Datasheet for DS411+II Full Limited 2 Years
DS411+ DS411+ Datasheet for DS411+ Full Limited 2 Years
DS411slim DS411slim Datasheet for DS411slim Full Limited 2 Years
DS411j DS411j Datasheet for DS411j Full Limited 2 Years
DS411 DS411 Datasheet for DS411 Full Limited 2 Years
DS410j DS410j Datasheet for DS410j Limited Limited 2 Years
DS410 DS410 Datasheet for DS410 Limited Limited 2 Years
DS409+ DS409+ Datasheet for DS409+ Limited Limited 2 Years
DS409slim DS409slim Datasheet for DS409slim Limited Limited 2 Years
DS409 DS409 Datasheet for DS409 Limited Limited 2 Years
DS408 DS408 Datasheet for DS408 Suspended Limited 2 Years
DS216+II DS216+II Datasheet for DS216+II Full Full 2 Years
DS216+ DS216+ Datasheet for DS216+ Full Full 2 Years
DS216play DS216play Datasheet for DS216play Full Full 2 Years
DS216se DS216se Datasheet for DS216se Full Full 2 Years
DS216j DS216j Datasheet for DS216j Full Full 2 Years
DS216 DS216 Datasheet for DS216 Full Full 2 Years
DS215+ DS215+ Datasheet for DS215+ Full Full 2 Years
DS215j DS215j Datasheet for DS215j Full Full 2 Years
DS214+ DS214+ Datasheet for DS214+ Full Full 2 Years
DS214play DS214play Datasheet for DS214play Full Full 2 Years
DS214se DS214se Datasheet for DS214se Full Full 2 Years
DS214 DS214 Datasheet for DS214 Full Full 2 Years
DS213+ DS213+ Datasheet for DS213+ Full Limited 2 Years
DS213j DS213j Datasheet for DS213j Full Full 2 Years
DS213air DS213air Datasheet for DS213air Full Limited 2 Years
DS213 DS213 Datasheet for DS213 Full Limited 2 Years
DS212+ DS212+ Datasheet for DS212+ Full Limited 2 Years
DS212j DS212j Datasheet for DS212j Full Limited 2 Years
DS212 DS212 Datasheet for DS212 Full Limited 2 Years
DS211+ DS211+ Datasheet for DS211+ Full Limited 2 Years
DS211j DS211j Datasheet for DS211j Full Limited 2 Years
DS211 DS211 Datasheet for DS211 Full Limited 2 Years
DS210+ DS210+ Datasheet for DS210+ Limited Limited 2 Years
DS210j DS210j Datasheet for DS210j Limited Limited 2 Years
DS209+II DS209+II Datasheet for DS209+II Limited Limited 2 Years
DS209+ DS209+ Datasheet for DS209+ Limited Limited 2 Years
DS209j DS209j Datasheet for DS209j Limited Limited 2 Years
DS209 DS209 Datasheet for DS209 Limited Limited 2 Years
DS207+ DS207+ Datasheet for DS207+ Suspended Limited 2 Years
DS207 DS207 Datasheet for DS207 Suspended Limited 2 Years
DS116 DS116 Datasheet for DS116 Full Full 2 Years
DS115j DS115j Datasheet for DS115j Full Full 2 Years
DS115 DS115 Datasheet for DS115 Full Full 2 Years
DS114 DS114 Datasheet for DS114 Full Full 2 Years
DS112+ DS112+ Datasheet for DS112+ Full Limited 2 Years
DS112j DS112j Datasheet for DS112j Full Limited 2 Years
DS112 DS112 Datasheet for DS112 Full Limited 2 Years
DS111 DS111 Datasheet for DS111 Full Limited 2 Years
DS110+ DS110+ Datasheet for DS110+ Limited Limited 2 Years
DS110j DS110j Datasheet for DS110j Limited Limited 2 Years
DS109+ DS109+ Datasheet for DS109+ Limited Limited 2 Years
DS109j DS109j Datasheet for DS109j Limited Limited 2 Years
DS109 DS109 Datasheet for DS109 Limited Limited 2 Years
DS108j DS108j Datasheet for DS108j Suspended Limited 2 Years
DS107+ DS107+ Datasheet for DS107+ Suspended Limited 2 Years
DS107e DS107e Datasheet for DS107e Suspended Limited 2 Years
DS107 DS107 Datasheet for DS107 Suspended Limited 2 Years
DS-106j DS-106j Datasheet for DS-106j Suspended Limited 2 Years
DS-106e DS-106e Datasheet for DS-106e Suspended Limited 2 Years
DS-106 DS-106 Datasheet for DS-106 Suspended Limited 2 Years
DS-101g+ DS-101g+ Datasheet for DS-101g+ Suspended Limited 1 Year
DS-101j DS-101j Datasheet for DS-101j Suspended Limited 1 Year
DS-101 DS-101 Datasheet for DS-101 Suspended Limited 1 Year
CS407e CS407e Datasheet for CS407e Suspended Limited 2 Years
CS407 CS407 Datasheet for CS407 Suspended Limited 2 Years
CS-406e CS-406e Datasheet for CS-406e Suspended Limited 2 Years
CS-406 CS-406 Datasheet for CS-406 Suspended Limited 2 Years
Network Video Recorder Series Datasheet DSM Upgrade 1 Technical Support 2 Warranty (in years) 3
NVR216 NVR216 Datasheet for NVR216 Full Full 3 Years
VisualStation Series Datasheet Firmware Upgrade 1 Technical Support 2 Warranty (in years) 3
VS360HD VS360HD Datasheet for VS360HD Full Full 3 Years
VS240HD VS240HD Datasheet for VS240HD Limited Full 3 Years
VS80 VS80 Datasheet for VS80 Limited Limited 2 Years
VS60 VS60 Datasheet for VS60 Limited Limited 2 Years
Router Series Datasheet SRM Upgrade 1 Technical Support 2 Warranty (in years) 3
RT2600ac RT2600ac Datasheet for RT2600ac Full Full 2 Years
RT1900ac RT1900ac Datasheet for RT1900ac Full Full 2 Years
Expansion Unit Datasheet Firmware Upgrade 1 Technical Support 2 Warranty (in years) 3
RX2417sas RX2417sas Datasheet for RX2417sas Full 5 Years
RX1217sas RX1217sas Datasheet for RX1217sas Full 5 Years
RX1217RP RX1217RP Datasheet for RX1217RP Full 5 Years
RX1217 RX1217 Datasheet for RX1217 Full 5 Years
RX1216sas RX1216sas Datasheet for RX1216sas Full 5 Years
RXD1215sas RXD1215sas Datasheet for RXD1215sas Full 5 Years
RX1214RP RX1214RP Datasheet for RX1214RP Full 5 Years
RX1214 RX1214 Datasheet for RX1214 Full 5 Years
RX1213sas RX1213sas Datasheet for RX1213sas Full 5 Years
RX1211RP RX1211RP Datasheet for RX1211RP Full 3 Years
RX1211 RX1211 Datasheet for RX1211 Full 3 Years
RX415 RX415 Datasheet for RX415 Full 3 Years
RX410 RX410 Datasheet for RX410 Full 5 Years
DX1215 DX1215 Datasheet for DX1215 Full 5 Years
DX1211 DX1211 Datasheet for DX1211 Full 3 Years
DX517 DX517 Datasheet for DX517 Full 3 Years
DX513 DX513 Datasheet for DX513 Full 3 Years
DX510 DX510 Datasheet for DX510 Limited 3 Years
DX213 DX213 Datasheet for DX213 Full 2 Years
Embedded DataStation Series Datasheet DSM Upgrade 1 Technical Support 2 Warranty (in years) 3
EDS14 EDS14 Datasheet for EDS14 Limited Full 3 Years
Accessory Datasheet Firmware Upgrade 1 Technical Support 2 Warranty (in years) 3
FXC17 FXC17 Full 5 Years
M2D17 M2D17 Full 3 Years
E10G17-F2 E10G17-F2 Datasheet for E10G17-F2 Full 5 Years
E10G15-F1 E10G15-F1 Datasheet for E10G15-F1 Full 5 Years
Synology Remote Synology Remote Datasheet for Synology Remote Full 2 Years
Synology RAM Module Synology RAM Module Full 3 Years
ECC RAM Module ECC RAM Module Full 3 Years
ECC RAM Module Kits ECC RAM Module Kits Full 5 Years
Synology Rail Kit Synology Rail Kit 1 Year
USBStation Series Datasheet DSM Upgrade 1 Technical Support 2 Warranty (in years) 3
USB Station 2 USB Station 2 Datasheet for USB Station 2 Limited Limited 2 Years
USB Station USB Station Datasheet for USB Station Suspended Limited 2 Years

Tools

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  1. DSM Upgrade Status:
    Full: firmware and software updates will be continuously provided.
    Limited: only critical updates will be provided.
    Suspended: availability of future firmware and software updates is yet to be determined.
  2. Technical Support Status:
    Full: technical support and hardware repair service will be fully provided.
    Limited: technical support will be fully provided, but the repair service will be provided with limited resources.
  3. Product Warranty:
    Commencing on the date the product is purchased by customer. For more details please visit Product Warranty.