Product Support Status
At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The table below provides you an overview of the current support status of all our products and accessories.
DSM/SRM/Firmware Update Status:
Full: Firmware and software updates will be continuously provided.
Limited: Only security updates will be provided.
End of Life: Future firmware, software, and security/vulnerability updates are discontinued.
Technical Support Status:
Full: Technical support and hardware repair/replacement services will be provided within the product warranty period.
Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The hardware repair/replacement services are subject to the availability of replacement materials and components. Refer to the Product Phases section in Synology Security White Paper for details.
The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. For more details, please visit LIMITED PRODUCT WARRANTY.