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Technical Support

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Ask questions via LiveChat and get help from our technical support engineers.

Product Inquiries

Discuss with our sales team for your business or personal needs.

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on our products.

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Compatibility Suggestion

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Business & Partnership

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Marketing & Media

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Contact Synology PSIRT

Report security issues to our security team. Please provide PoC if available

Privacy Inquiries

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Special Notes

  • Due to high numbers of DSM7.0 beta support request, the response time will be higher, between 3 to 5 business days. We apologize for the inconvenience and thank you for your understanding.

Synology Offices

Get the details of all Synology's subsidiary offices around the world.

Office Location

Notes:

Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on the Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.