Contact Us

Technical Support

Have a problem with your Synology device? Get help with technical issues, apply for Synology Replacement Service (SRS), and have your usage questions answered by our experts.

Product Inquiries

Can't decide on a product? Discuss with our sales team for your business or personal needs

Business & Partnership

Have an interesting business proposal or want to join as a partner?

Marketing & Media

Tell us what new feature you think would make your Synology device even better

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on DiskStation

Report a website error

Have problems logging in? Give us your feedback or report issues

Contact Synology PSIRT

Report security issues to our security team. Please provide PoC if available

Privacy Inquiries

Ask about our privacy policy and how we handle your data securely

Compatibility Suggestion

Suggest a device to be tested for compatibility with our devices *No replies will be sent

Office Contacts

Synology Inc.

+886 2 2552 5900 (Support)

+886 2 2552 1814 (Other inquiries)

Hours of operation: 9AM-6PM, Monday-Friday, GMT+8

Synology America Corp.

+1 425 296 3177 (Support)

Hours of operation: 4AM-9PM, Monday-Friday, PST

+1 425 818 1587 (Other inquiries)

Hours of operation: 9AM-4PM, Monday-Friday, PST

Synology GmbH

+49 211 9666 9666

Hours of operation: 9AM-5PM, Monday-Friday