Contact Us

Select the inquiry type and get in touch with us.

Product Inquiries

Discuss with our sales team for your business or personal needs.

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on our products.

Report a website error

Give us your feedback or report issues from the website.

Compatibility Suggestion

Suggest a device to be tested for compatibility with our devices

*No replies will be sent

Technical Support

Get help with technical issues and have your questions answered by our experts.

LiveChat

Ask questions via LiveChat and get help from our technical support engineers.

Partners

Business & Partnership

Have an interesting business proposal or want to join as a partner?

Marketing & Media

Security

Contact Synology PSIRT

Submit security-related questions or report security issues to Synology.

Privacy Inquiries

Ask about our privacy policy and how we handle your data securely

Product Inquiries

Discuss with our sales team for your business or personal needs.

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on our products.

Report a website error

Give us your feedback or report issues from the website.

Compatibility Suggestion

Suggest a device to be tested for compatibility with our devices

*No replies will be sent

Technical Support

Get help with technical issues and have your questions answered by our experts.

LiveChat

Ask questions via LiveChat and get help from our technical support engineers.

Business & Partnership

Have an interesting business proposal or want to join as a partner?

Marketing & Media

Contact Synology PSIRT

Submit security-related questions or report security issues to Synology.

Privacy Inquiries

Ask about our privacy policy and how we handle your data securely

Special Notes

Our HQ office will be closed from January 20th to January 29th, 2023 due to Lunar New Year Holidays. During this period, please expect to receive a representative's reply in 3 to 5 business days. We apologize for any inconvenience and thank you for your understanding.

Synology Offices

Get the details of all Synology's subsidiary offices around the world.

Office Location

Notes:

Synology will not provide technical support in the following situations:

Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
End-of-Life products: Refer to the “DSM Update” column on the Product Support Status page.
The product has been disassembled without prior authorization from Synology.
Issues caused by using non-genuine Synology products, software, or applications.