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Special Notes

  • Our HQ office will be closed from January 20th to January 29th, 2023 due to Lunar New Year Holidays. During this period, please expect to receive a representative's reply in 3 to 5 business days. We apologize for any inconvenience and thank you for your understanding.

Synology Offices

Get the details of all Synology's subsidiary offices around the world.

Office Location


Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on the Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.