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Technical Support

Get help with technical issues and have your questions answered by our experts.

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Ask questions via LiveChat and get help from our technical support engineers.

Product Inquiries

Discuss with our sales team for your business or personal needs.

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on our products.

Report a website error

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Compatibility Suggestion

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Business & Partnership

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Marketing & Media

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Contact Synology PSIRT

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Privacy Inquiries

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Synology Offices

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Office Location

Notes:

Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on the Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.