Contact Us

Select the inquiry type and get in touch with us.

Technical Support

Get help with technical issues and have your questions answered by our experts.

LiveChat

Ask questions via LiveChat and get help from our technical support engineers.

Phone

Talk to Synology expert over the phone to resolve your technical issues.

Product Inquiries

Discuss with our sales team for your business or personal needs.

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on our products.

Report a website error

Give us your feedback or report issues from the website.

Compatibility Suggestion

Suggest a device to be tested for compatibility with our devices

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Business & Partnership

Have an interesting business proposal or want to join as a partner?

Marketing & Media

Contact us for any marketing and public relation queries.

Contact Synology PSIRT

Report security issues to our security team. Please provide PoC if available

Privacy Inquiries

Ask about our privacy policy and how we handle your data securely

Synology Offices

Get the details of all Synology's subsidiary offices around the world.

Office Location

Notes:

Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on the Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.