Get more from your warranty plan
Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it.
Rely on up to five years of Synology-certified support.2
Handle returns directly with Synology.
Optional advanced replacement
Receive a replacement unit before sending in your current one.
Add peace of mind to your investment
Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance.
Direct, one-stop service
Extended Warranty Plus provides a seamless support process. Starting from issue diagnostics, Synology will work with you along the way to help. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3
Minimize disruptions with faster replacements
Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Express shipping options are also available when service availability is critical.4
Receive replacement unit from Synology
Transfer essential data and services
Return faulty unit within 28 days
Check your eligibility
Extended Warranty Plus is available in select regions. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5
- United States
- Bosnia and Herzegovina
- Czech Republic
- North Macedonia
- United Kingdom
|Extended Warranty Plus
|Extended Warranty Plus
How do I purchase Extended Warranty Plus?
How much does Extended Warranty Plus cost?
Are optional accessories covered by Extended Warranty Plus?
Where should I send my device for replacement?
Can I migrate Extended Warranty Plus coverage from one product to another?
How can I check the status of my Extended Warranty Plus?
What is the difference between EW201/EW202 Extended Warranty and Extended Warranty Plus?
Applies with proof of purchase available. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date.
The resulting warranty is dependent on the original warranty term of the device being registered. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. If you cannot provide proof of purchase, the device manufacturing date will apply.
Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology.
Express shipping is a paid add-on available in select countries only.
Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus.
Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered.
Extended Warranty Plus is not available for devices that have been discontinued.