Resolved - The incident has been resolved.
2025-12-10 11:45:43 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-12-10 10:48:14 ( UTC +08:00 )
Identified - Affects newly registered DDNS records
2025-12-10 10:10:24 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-12-10 09:42:43 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-12-10 11:07:08 ( UTC +08:00 )
Monitoring - A fix has been implemented and we are monitoring the results.
2025-12-10 10:59:57 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-12-10 10:48:20 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-12-10 09:41:56 ( UTC +08:00 )
Resolved - The partial outage affecting QuickConnect users in East Asia has been resolved. The disruption was caused by an ISP network issue. We apologize for any inconvenience caused.
2025-12-05 16:43:20 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-12-05 11:53:07 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-12-03 16:41:50 ( UTC +08:00 )
Investigating - We are investigating the root cause and will provide updates as soon as more information becomes available.
2025-12-03 15:25:23 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-11-27 18:28:49 ( UTC +08:00 )
Monitoring - We have completed the storage recovery, and data restoration is currently in progress. As the system has just resumed normal traffic, you may encounter occasional instability. We apologize for the inconvenience caused.
2025-11-26 16:02:18 ( UTC +08:00 )
Investigating - We have identified that some infra storage nodes are still experiencing issues, resulting in intermittent service instability. Our team is actively working on a permanent fix.
2025-11-25 16:50:11 ( UTC +08:00 )
Monitoring - We’ve restored the infrastructure storage, and traffic is gradually returning to normal. We’re sorry for the inconvenience caused.
2025-11-25 15:39:21 ( UTC +08:00 )
Investigating - Active Insight’s infrastructure storage is experiencing issues, causing instability across multiple system components. We are currently identifying the root cause and working to restore normal service as quickly as possible.
2025-11-25 13:07:50 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2025-11-25 15:49:37 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2025-11-25 15:49:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2025-11-25 14:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2025-11-25 14:00:00 ( UTC +08:00 )
Scheduled - DDNS service scheduled server upgrade
2025-11-25 12:42:40 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-11-25 14:50:12 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-11-25 14:12:02 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-11-25 14:09:38 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-11-25 14:45:58 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-11-25 14:05:49 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-10-30 14:17:57 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2025-09-12 10:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2025-09-11 22:00:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2025-09-11 14:46:20 ( UTC +08:00 )
Scheduled - Due to ISP maintenance. DDNS services will run on redundant power. We do not expect any customer impact during this maintenance.
2025-09-11 14:41:58 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-08-12 20:18:22 ( UTC +08:00 )
Monitoring - We have identified an issue within the EU region cluster affecting the Active Insight service. The issue has now been resolved, and traffic is gradually recovering. We apologize for any inconvenience this may have caused.
2025-08-12 19:27:12 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-07-10 16:42:31 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-07-08 10:46:42 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-07-01 10:20:14 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-06-30 17:15:29 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-06-30 15:08:41 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-06-09 16:30:00 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-06-05 11:18:29 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-04-10 10:51:00 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-04-10 10:29:46 ( UTC +08:00 )
Resolved - The maintenance has been completed.
2025-03-22 14:30:00 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-14 14:01:45 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-03-14 13:10:54 ( UTC +08:00 )
Identified - Connection via QuickConnect relay service is currently unavailable for users located in the Asia region, due to an unexpected ISP network outage.
2025-03-14 13:08:00 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-13 10:24:28 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-03-13 06:22:27 ( UTC +08:00 )
Investigating - We have identified a network issue in the EU region that is impacting C2 services. Users in this region may have experienced connection disruptions. Our team is currently investigating the issue. We apologize for any inconvenience this may have caused.
2025-03-12 18:13:47 ( UTC +08:00 )
Resolved - The network outage is resolved and the service is recovering gradually.
2025-03-13 09:33:14 ( UTC +08:00 )
Investigating - We have identified a network issue in the EU region affecting the Active Insight service. The network provider is currently working on a fix. We apologize for any inconvenience this may have caused.
2025-03-12 18:41:10 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-13 06:20:58 ( UTC +08:00 )
Identified - We have identified a network issue that is impacting C2 services. Users may have experienced connection disruptions. Our team is currently investigating the issue. We apologize for any inconvenience this may have caused.
2025-03-12 18:42:20 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-03-13 01:37:14 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-03-12 19:30:41 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-02-24 21:28:59 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2025-02-24 18:58:40 ( UTC +08:00 )
Identified - QuickConnect service has experienced high latency in Europe region.
2025-02-24 18:53:33 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-02-11 17:50:30 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-02-11 17:42:10 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2025-01-14 10:50:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2025-01-14 10:30:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2025-01-10 13:41:12 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-01-13 18:56:51 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-01-13 15:19:24 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2025-01-08 10:50:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2025-01-08 10:30:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2025-01-06 14:10:59 ( UTC +08:00 )
Resolved - The incident has been resolved.
2025-01-03 18:49:08 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-01-03 18:20:29 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2025-01-03 18:20:03 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-12-26 12:20:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-12-26 12:00:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2024-12-24 17:50:36 ( UTC +08:00 )