Press Releases

Synology® Announces New Product Status Update

Taipei, Taiwan—February 18, 2017—Synology lnc. is aware of a recently discovered erratum in a clock signal component used in certain Synology products. After in-depth investigation, the possibility of seeing accelerated degradation of this component is rare even after prolonged and heavy usage. This component's erratum is not known to cause data loss, nor any safety hazards. Based on hundreds of thousands of shipping products containing this component since 2014, Synology has not seen any abnormal error rates compared to products utilizing different components.

As of today, all products that used this component are performing in-line with Synology's quality standards1. As a testament to our confidence in Synology's product reliability, we are extending the warranty on products2 utilizing this specific component by an additional year.

Note:

  1. Since February 2017, suggested improvements from the component manufacturer are incorporated into current and future models.
  2. The 1-year extended warranty only covers DS415+, DS1515+ DS1815+, DS2415+, RS815(RP)+, and RS2416(RP)+.