Synology Support Center

Speak to Synology Expert

All of our experts have undergone complete and solid training, and are equipped with considerable knowledge and experience. Reach out to us whenever you have questions regarding Synology products. Our experts will resolve your problems in no time. To speed up the process, prepare the following information before contacting us:


Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.