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Synology® Product Status Update

BELLEVUE, Wash.—February 18, 2017—Synology lnc. is aware of a recently discovered erratum in a clock signal component used in certain Synology products. After in-depth investigation, the possibility of seeing accelerated degradation of this component is rare even after prolonged and heavy usage. This component's erratum is not known to cause data loss, nor any safety hazards. Based on hundreds of thousands of shipping products containing this component since 2014, Synology has not seen any abnormal error rates compared to products utilizing different components.

As of today, all products that used this component are performing in-line with Synology's quality standards1. As a testament to our confidence in Synology's product reliability, we are extending the warranty on products2 utilizing this specific component by an additional year. A dedicated service email, ClockSignal@synology.com, has also been implemented for further questions.

Note:

  1. Since February 2017, suggested improvements from the component manufacturer are incorporated into current and future models.
  2. The 1-year extended warranty only covers DS415+, DS1515+ DS1815+, DS2415+, RS815(RP)+, and RS2416(RP)+.

Synology at a glance

Synology creates network-attached storage, IP surveillance solutions, and network equipment that transform the way users manage data, conduct surveillance, and manage networks in the cloud era. By taking full advantage of the latest technologies, Synology aims to help users centralize data storage and backup, share files on-the-go, implement professional surveillance solutions, and manage networks in reliable and affordable ways. Synology is committed to delivering products with forward-thinking features and the best in class customer services.

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