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Synology® introduces new extended warranty plan for longer, simpler, and more effective product support

Bellevue, Wash—June 6, 2022—Synology recently announced the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services.

By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues.

"Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology.

The plan features direct replacement options, under which customers can get in touch directly with Synology when dealing with returns. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, with optional next business day delivery to further reduce waiting times to the benefit of service continuity.

"Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. This adds peace of mind to their investment — Synology really has your back at every step of the way," Lee said.

Availability

Extended Warranty Plus is available now in select European countries and North America. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). 

A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty.

Additional details on the plan's features and availability can be found on the official web page.

Synology at a glance

Staying at the forefront of data management, Synology innovates and adapts to ever-evolving technologies, and continues bringing new possibilities to the table, including but not limited to solutions for data storage and backup, file collaboration, video management, and network infrastructure – all designed with one goal in mind – presenting a centralized platform to simplify IT administration while driving digital transformation for businesses worldwide.

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