Release Notes for Active Insight
Active Insight is a cloud service that provides better technical support experience with faster troubleshooting. When enabled on multiple of your Synology hosts, it allows you to manage them across locations with a performance monitoring and automated warning system.
Version: 2.2.3-23123
Fixed Issues
- Fixed an issue causing improper DSM and package version data upload frequency, now adjusted to daily.
Version: 2.1.3-2606
Fixed Issues
- Fixed an issue causing improper DSM and package version data upload frequency, now adjusted to daily.
Version: 3.0.2-24053
Fixed Issues
- Fixed an issue where file activity statistics could consume excessive system space in specific scenarios.
Notes:
- This version is released in a staged rollout.
Version: 3.0.1-24028
Fixed Issues
- Fixed an issue where the file activity statistics function could lead to excessive system space consumption.
- Fixed an issue where the ransomware detection function incorrectly flagged files generated by Synology applications.
- Fixed an issue where the ransomware detection function might wrongly flag filenames/extensions as suspicious.
Notes:
- This version is released in a staged rollout.
Version: 3.0.0-24024
Important Note
- This update has been recalled on November 3, 2023, because of an issue where the file activity statistics function could lead to excessive system space consumption. The issue is fixed in version 3.0.2-24053.
Version: 2.2.2-23120
Important Note
- Removed Active Insight notification entries from DSM > Control Panel > Notification settings.
Fixed Issues
- Minor bug fixes.
Version: 2.2.1-23108
Fixed Issues
- Minor bug fixes.
Version: 2.1.1-2604
Fixed Issues
- Minor bug fixes.
Version: 2.1.0-2603
Fixed Issues
- Fixed an issue where Active Insight service might prevent the system from entering hibernation.
Version: 2.2.0-3103
Fixed Issues
- Fixed an issue where Active Insight service might prevent the system from entering hibernation.
Version: 2.2.0-3101
What's New
- Supports enabling usage details analysis of Synology hosts' volumes from the web portal.
Fixed Issues
- Fixed an issue where Active Insight package could not be updated via the web portal.
Version: 2.1.0-2601
What's New
- Supports enabling usage details analysis of Synology hosts' volumes from the web portal.
Fixed Issues
- Fixed an issue where Active Insight package could not be updated via the web portal.
Version: 2.0.15-3020
Important Note
- Renamed "Faster Technical Support" to "Diagnosis Service", and moved it to DSM > Support Center > Support Services page in DSM 7.2-64551.
Compatibility & Installation
- Active Insight 2.0.15-3020 requires DSM 7.2-64551 and above.
Version: 2.0.1-2538
Fixed Issues
- Fixed a technical issue regarding diagnostic data collection.
- Fixed an issue where the status of a host might be stuck at Registering or could not be displayed properly.
- Fixed an issue of displaying incorrect CPU usage data.
- Fixed an issue where Active Insight might unexpectedly wake up hibernating systems.
- Fixed an issue where Active Insight could not be enabled or deactivated using DS finder.
Version: 2.0.1-2535
Important Note
- This update was recalled on January 12, 2023 due to a diagnostic data collection anomaly. The issue is fixed in version 2.0.1-2538.
Version: 2.0.0-2518
Important Notes
- One license for each monitored host is required for Active Insight 24/7 health monitoring service.
What's New
- Launched new subscription plans and license assignment for the hosts that are registered for 24/7 health monitoring through the web portal.
- Allowed uninstallation of Active Insight from Package Center.
- Added support for customized login event thresholds for monitored hosts based on users' scenarios and needs.
Fixed Issues
- Minor bug fixes.
Limitations
- Performance metric collection is required to proceed with license assignment of monitored hosts.
Version: 1.4.1-1712
Important Notes
- This version is only compatible with DSM 7.1 and above.
Fixed Issues
- Minor bug fixes.
Version: 1.4.0-1706
Important Notes
- This version is only compatible with DSM 7.1 and above.
What's New
- Supports managing and monitoring Synology NAS devices registered to other Synology Accounts.
- Supports updating DSM and packages through the Active Insight web portal.
Fixed Issues
- Minor bug fixes.
Limitation
- Updating DSM and packages via web portal is not supported for a high-availability cluster with different NAS models.
Version: 1.3.0-1425
Fixed Issues
- Fixed an issue where the Active Insight service might still be enabled when the user signed out the Synology Account on DSM.
- Removed certain trivial notifications for better user experience.
- Minor bug fixes.
Version: 1.2.0-1214
What's New
- Supports monitoring login activities, as well as the related reports and event notifications.
- Supports monitoring Hyper Backup statuses, as well as the related reports and event notifications.
- Supports scheduled reports based on different topics.
Fixed Issues
- Fixed an issue where users could not delete their Synology Accounts because they failed to deactivate the Active Insight service.
- Fixed an issue where notifications would still be sent to the original recipients after users changed the email address for their Synology Accounts.
Limitation
- Future subscription plans are not available to subscribers located in China.
- Hyper Backup status monitoring does not include LUN backup tasks.
Version: 2.2.3-23123
Fixed Issues
- Fixed an issue causing improper DSM and package version data upload frequency, now adjusted to daily.
Version: 2.1.3-2606
Fixed Issues
- Fixed an issue causing improper DSM and package version data upload frequency, now adjusted to daily.
Version: 3.0.2-24053
Fixed Issues
- Fixed an issue where file activity statistics could consume excessive system space in specific scenarios.
Notes:
- This version is released in a staged rollout.
Version: 3.0.1-24028
Fixed Issues
- Fixed an issue where the file activity statistics function could lead to excessive system space consumption.
- Fixed an issue where the ransomware detection function incorrectly flagged files generated by Synology applications.
- Fixed an issue where the ransomware detection function might wrongly flag filenames/extensions as suspicious.
Notes:
- This version is released in a staged rollout.
Version: 3.0.0-24024
Important Note
- This update has been recalled on November 3, 2023, because of an issue where the file activity statistics function could lead to excessive system space consumption. The issue is fixed in version 3.0.2-24053.
Version: 2.2.2-23120
Important Note
- Removed Active Insight notification entries from DSM > Control Panel > Notification settings.
Fixed Issues
- Minor bug fixes.
Version: 2.2.1-23108
Fixed Issues
- Minor bug fixes.
Version: 2.1.1-2604
Fixed Issues
- Minor bug fixes.
Version: 2.1.0-2603
Fixed Issues
- Fixed an issue where Active Insight service might prevent the system from entering hibernation.
Version: 2.2.0-3103
Fixed Issues
- Fixed an issue where Active Insight service might prevent the system from entering hibernation.
Version: 2.2.0-3101
What's New
- Supports enabling usage details analysis of Synology hosts' volumes from the web portal.
Fixed Issues
- Fixed an issue where Active Insight package could not be updated via the web portal.
Version: 2.1.0-2601
What's New
- Supports enabling usage details analysis of Synology hosts' volumes from the web portal.
Fixed Issues
- Fixed an issue where Active Insight package could not be updated via the web portal.
Version: 2.0.15-3020
Important Note
- Renamed "Faster Technical Support" to "Diagnosis Service", and moved it to DSM > Support Center > Support Services page in DSM 7.2-64551.
Compatibility & Installation
- Active Insight 2.0.15-3020 requires DSM 7.2-64551 and above.
Version: 2.0.1-2538
Fixed Issues
- Fixed a technical issue regarding diagnostic data collection.
- Fixed an issue where the status of a host might be stuck at Registering or could not be displayed properly.
- Fixed an issue of displaying incorrect CPU usage data.
- Fixed an issue where Active Insight might unexpectedly wake up hibernating systems.
- Fixed an issue where Active Insight could not be enabled or deactivated using DS finder.
Version: 2.0.1-2535
Important Note
- This update was recalled on January 12, 2023 due to a diagnostic data collection anomaly. The issue is fixed in version 2.0.1-2538.
Version: 2.0.0-2518
Important Notes
- One license for each monitored host is required for Active Insight 24/7 health monitoring service.
What's New
- Launched new subscription plans and license assignment for the hosts that are registered for 24/7 health monitoring through the web portal.
- Allowed uninstallation of Active Insight from Package Center.
- Added support for customized login event thresholds for monitored hosts based on users' scenarios and needs.
Fixed Issues
- Minor bug fixes.
Limitations
- Performance metric collection is required to proceed with license assignment of monitored hosts.
Version: 1.4.1-1712
Important Notes
- This version is only compatible with DSM 7.1 and above.
Fixed Issues
- Minor bug fixes.
Version: 1.4.0-1706
Important Notes
- This version is only compatible with DSM 7.1 and above.
What's New
- Supports managing and monitoring Synology NAS devices registered to other Synology Accounts.
- Supports updating DSM and packages through the Active Insight web portal.
Fixed Issues
- Minor bug fixes.
Limitation
- Updating DSM and packages via web portal is not supported for a high-availability cluster with different NAS models.
Version: 1.3.0-1425
Fixed Issues
- Fixed an issue where the Active Insight service might still be enabled when the user signed out the Synology Account on DSM.
- Removed certain trivial notifications for better user experience.
- Minor bug fixes.
Version: 1.2.0-1214
What's New
- Supports monitoring login activities, as well as the related reports and event notifications.
- Supports monitoring Hyper Backup statuses, as well as the related reports and event notifications.
- Supports scheduled reports based on different topics.
Fixed Issues
- Fixed an issue where users could not delete their Synology Accounts because they failed to deactivate the Active Insight service.
- Fixed an issue where notifications would still be sent to the original recipients after users changed the email address for their Synology Accounts.
Limitation
- Future subscription plans are not available to subscribers located in China.
- Hyper Backup status monitoring does not include LUN backup tasks.