Synology Store

Your one-stop shop for Synology essentials


Bee Series

All your work and memories in one place

Router

Advanced network functionality made accessible

Surveillance

Protect your premises around the clock, indoors and outdoors

Expansion Unit

Add extra drive bays to your storage

Storage drives

Drives designed for Synology systems

Accessories

Find the right gear for your device

Refurbished NAS

Renew, Reuse, Refurbish

Shop with us for these reasons

Free shipping

Free shipping

Free standard shipping1 on orders of €200 and above.

Free shipping

Optional expedited delivery

Get your order as early as next day

Free shipping

30-day return policy

30-day moneyback guarantee for all orders2

Free shipping

Warranty by Synology

Direct technical support and RMA service

Frequently asked questions

Delivery

Payment

Returns & Refunds

Order Management

Delivery

Where does Synology Store ship to?

When will I receive my products after placing an order?

Do I need to pay for shipping?

Why am I being charged a handling fee?

Can I change my shipping address after my order is placed?

Payment

What payment methods are available for Synology Store?

Can I change my payment method after placing the order?

Returns & Refunds

How many days do I have to initiate a return?

What is the return process?

What should I do if I receive a defective product or a product with missing accessories?

When will I receive my refund after applying for a return?

Do you issue credit notes when refunds are made?

Order Management

Where can I check my order status?

Can I track my delivery?

Can I cancel my order right after purchase?

Can I modify my order?

Where can I find my invoice?

More Information

Notes:

  1. Orders with shipping addresses in Switzerland, Cyprus, Greece, Ireland, Portugal, Andorra, and Liechtenstein will not be eligible for free shipping.

  2. Some conditions may apply. See our Sales Policy for more info.

  3. To receive a 10% discount on your HAT3300-8T and HAT3300-12T, the purchase of a refurbished NAS and a minimum quantity of 2 HDDs are required. The final discounted amount will be confirmed at checkout. This promotion is only valid once per account, and it cannot be combined with any other promotional codes or concurrent bundle offers, including but not limited to special prices, bundle combinations, or other cart-level discounts. Additionally, once used, no promotions will be reinstated, including orders that have been returned and successfully refunded. Note that eligible models and quantities may vary by region; please contact your local store for more information. Synology Store reserves the right to cancel or modify the promotion at any time without prior notice and to reject any order placed at any time. Synology Store retains the right to the final interpretation of all promotion details.