How to fix Active Backup for Business error code 23

How to fix Active Backup for Business error code 23

Diagnosis

A disk selected for backup has bad sectors causing the backup agent to display an error when reading the block data during upload.

Resolution

Launch Windows Event Viewer to confirm the cause of the issue:

  1. Click Start > Windows Administrative Tools > Event Viewer to open the application.
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  2. In the left panel, click Windows Logs to expand the list.
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  3. If an error message displays similar to the one shown below, perform a full disk scan1 and repair the bad sectors, or replace the malfunctioning drive, before performing the backup task.
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  4. Notes:

    1. Run a command to check and fix the volume:
      1. Open the Command Prompt (cmd).
      2. Enter the command below to check and fix the volume. Replace "X" with the letter of the volume where the system failed to take snapshots.
      3. chkdsk /F /R X:
      4. If you see the message below, enter "Y" to check again the next time the device powers on.
      5. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
      6. For more information about the "chkdsk" command, refer to Microsoft's article.