Functions as a NAS agent for the cloud service of Active Insight to retrieve the performance data of the Synology NAS
Automatic collection and delivery of diagnostic data to Synology Technical Support upon submission of a support ticket
Specifications
Diagnostic data include:
System configuration
System status
System logs
Performance data include:
CPU
Memory
Network
Volume
SSD cache
Drive
NFS
LUN
System protection information:
DSM & packages' update status
Hyper Backup status
DSM login attempts
All the collected metrics will be uploaded to Active Insight server depending on the licenses assigned. Hyper Backup status and DSM login attempts will be uploaded only when a Premium license is assigned.
Licenses are required for 24/7 health monitoring function.
Enabling Active Insight will change the host's Time Setting to "Synchronize with NTP server"
Limitations
Minimum version required:
DSM 7.1
Active Insight 1.4.0 (certain functions require a higher version; update your package when required)
Enabling performance metric collection is required in order to assign licenses to hosts
Synology Active Insight is not available for the following models:
Physical NAS models with 256 MB or smaller system memory
Virtual DSM
Cloud Service
Features
Centralized monitoring of multiple hosts' performance data, Hyper Backup status, and login attempts
Centralized control of DSM and package updates
Historical performance metric charts for inspections and diagnoses
Email notifications of abnormal events and detailed troubleshooting advice
Reports on the topics of Login activities, Backup activities, Update activities, Device & storage, and Event logs
Account delegation
Delegate the Active Insight service to a managed service provider
Manage delegators' Active Insight services
Both delegate and delegators can terminate the delegation anytime
Manage subscription plans and licenses assignment to the monitored hosts
Specifications
System performance and capacity monitoring:
Storage-based and LUN-based performance metric charts
Volume usage trend and storage pool status
System protection monitoring:
Hyper Backup:
Hyper Backup status
Backup tasks' details
Login Activity:
Analysis of unusual login events
Timeline of successful and failed login attempts
Geolocations of failed login attempts
Customized thresholds of unusual logins
System health monitoring with abnormal event notifications:
Default abnormal events include:
Storage issues
Hardware defects
File service errors
Abnormal backup tasks
Unusual login events
Supported actions to abnormal events:
Troubleshooting attempts
Set a reminder
Mark issue as resolved (if available)
Web portal's login session monitoring:
NAS registration to the Active Insight service
User activities on the Active Insight portal
Centralized management:
Update DSM and packages through the Active Insight portal
Manage hosts registered under other Synology Accounts
Subscription plans:
Free/Premium Plans
Assign licenses to hosts for 24/7 health monitoring function
Limitations
Active Insight can monitor up to 800 hosts
Hyper Backup status monitoring does not include LUN backup tasks
In a high-availability cluster, only the active server is monitored
Affiliated Utility
Synology Active Insight (Mobile)
Features
Centralized monitor of multiple hosts performance data
Push notifications of abnormal events and detailed troubleshooting advice
Specifications
System requirements
iOS: 14.0 or above
Android: 8.0 or above
List of all hosts under the Synology Account
Hosts with abnormal events can be filtered out
System performance monitoring, including the following metrics:
CPU
Memory
Network
System health monitoring with abnormal event notifications:
Default abnormal events include:
Storage issues
Hardware defects
File service errors
Supported actions to abnormal events:
Troubleshooting attempts
Set a reminder
Mark issue as resolved (if available)
Limitation
Active Insight mobile app is not available for tablets