Synology Active Insight
DSM Version
Application Component
Active Insight
Features
- Functions as a NAS agent for the cloud service of Active Insight to retrieve the performance data of the Synology NAS
- Automatic collection and delivery of diagnostic data to Synology Technical Support upon submission of a support ticket
Specifications
- Diagnostic data include:
- System configuration
- System status
- System logs
- Performance data include:
- CPU
- Memory
- Network
- Volume
- SSD cache
- Drive
- NFS
- LUN
- System protection information:
- DSM & packages' update status
- Hyper Backup status
- DSM login attempts
Limitations
- Minimum version required:
- DSM 7.1
- Active Insight 1.4.0
- Synology Active Insight is not available for the following models:
- Physical NAS models with 256 MB or smaller system memory
- Virtual DSM
Cloud Service
Features
- Centralized monitoring of multiple hosts' performance data, Hyper Backup status, and login attempts
- Historical performance metric charts for inspections and diagnoses
- Email notifications of abnormal events and detailed troubleshooting advice
- Reports on the topics of Login activities, Backup activities, Update activities, Device & storage, and Event logs
Specifications
- System performance and capacity monitoring:
- Storage-based and LUN-based performance metric charts
- Volume usage trend and storage pool status
- System protection monitoring:
- Hyper Backup:
- Hyper Backup status
- Backup tasks' details
- Login Activity:
- Analysis of suspicious login events
- Timeline of successful and failed login attempts
- Geolocations of failed login attempts
- System health monitoring with abnormal event notifications:
- Default abnormal events include:
- Storage issues
- Hardware defects
- File service errors
- Abnormal backup tasks
- Suspicious login events
- Supported actions to abnormal events:
- Troubleshooting attempts
- Set a reminder
- Mark issue as resolved (if available)
- Web portal's login session monitoring:
- NAS registration to the Active Insight service
- User activities on the Active Insight portal
- Centralized management:
- Update DSM and packages through the Active Insight portal
- Manage hosts registered under other Synology Accounts
Limitations
- Active Insight can monitor up to 50 hosts for one Synology Account
- One Synology Account can be a delegate of up to 15 Synology Accounts
- Hyper Backup status monitoring does not include LUN backup tasks
- In a high-availability cluster, only the active server is monitored
Affiliated Utility
Synology Active Insight (Mobile)
Features
- Centralized monitor of multiple hosts performance data
- Push notifications of abnormal events and detailed troubleshooting advice
Specifications
-
System requirements
- iOS: 11.0 or above
- Android: 7.0 or above
- List of all hosts under the Synology Account
- Hosts with abnormal events can be filtered out
- System performance monitoring, including the following metrics:
- System health monitoring with abnormal event notifications:
- Default abnormal events include:
- Storage issues
- Hardware defects
- File service errors
- Supported actions to abnormal events:
- Troubleshooting attempts
- Set a reminder
- Mark issue as resolved (if available)
Limitation
- Active Insight mobile app is not available for tablets