Synology Active Insight Technical Specifications

Application Component

Functions as a NAS agent for the cloud service of Active Insight to retrieve the performance data of the Synology NAS
Automatic collection and delivery of diagnostic data to Synology Technical Support upon submission of a support ticket

Diagnostic data include:
- System configuration
- System status
- System logs
Performance data include:
- CPU
- Memory
- Network
- Volume
- SSD cache
- Drive
- NFS
- LUN
System protection information:
- DSM & packages' update status
- Hyper Backup status
- DSM login attempts

Minimum version required:
- DSM 7.1
- Active Insight 1.4.0
Synology Active Insight is not available for the following models:
- Physical NAS models with 256 MB or smaller system memory
- Virtual DSM

Centralized monitoring of multiple hosts' performance data, Hyper Backup status, and login attempts
Historical performance metric charts for inspections and diagnoses
Email notifications of abnormal events and detailed troubleshooting advice
Reports on the topics of Login activities, Backup activities, Update activities, Device & storage, and Event logs

System performance and capacity monitoring:
- Storage-based and LUN-based performance metric charts
- Volume usage trend and storage pool status
System protection monitoring:
- Hyper Backup:
  - Hyper Backup status
  - Backup tasks' details
- Login Activity:
  - Analysis of suspicious login events
  - Timeline of successful and failed login attempts
  - Geolocations of failed login attempts
System health monitoring with abnormal event notifications:
- Default abnormal events include:
  - Storage issues
  - Hardware defects
  - File service errors
  - Abnormal backup tasks
  - Suspicious login events
- Supported actions to abnormal events:
  - Troubleshooting attempts
  - Set a reminder
  - Mark issue as resolved (if available)
Web portal's login session monitoring:
- NAS registration to the Active Insight service
- User activities on the Active Insight portal
Centralized management:
- Update DSM and packages through the Active Insight portal
- Manage hosts registered under other Synology Accounts

List of all hosts under the Synology Account
- Hosts with abnormal events can be filtered out
System performance monitoring, including the following metrics:
- CPU
- Memory
- Network
System health monitoring with abnormal event notifications:
- Default abnormal events include:
  - Storage issues
  - Hardware defects
  - File service errors
- Supported actions to abnormal events:
  - Troubleshooting attempts
  - Set a reminder
  - Mark issue as resolved (if available)