DSM Version

Application component

Synology Chat

Features

  • Privately own an instant messaging system for an efficient communication experience not only through words, but also via emoji, stickers, reactions, hashtags, and much more
  • Channels and conversations can be created to meet different purposes
  • Manage and organize the various amounts of messages and information by pinning important messages and files, viewing URLs and threads in separate sections, bookmarking messages, creating reminders and scheduled messages, and more
  • Channels and conversations can be encrypted to enhance message privacy and to prevent administrators from accessing messages in encrypted channels and conversations
  • Custom integration allows for configuration of incoming and outgoing webhooks, bots, and slash commands

Specifications

  • Channel: Intended for a group of people gathering together due to similar interests or aims (No limit for the number of members in a channel)
  • Conversation: Intended for one-on-one interactions or communication between a small group of people (No invitation needed)
  • Modify sent message: The admin can enable this option to allow users to edit or delete messages. If enabled, users can modify messages either sent in the last 24 hours or all messages. If not enabled, users are prohibited from modifying any messages they have sent
  • Hashtag: Add emphasis to existing messages or mark them
  • Mention: Notify another user of a message by typing their username preceded by the "@" symbol
  • Reaction: React to messages with emoji and stickers
  • File upload: Upload files from Synology NAS and other devices with a description
  • File links: Add file links from Synology Drive directly into messages
  • Snippet: Add content in a selected snippet type and display it as a message preview
  • Scheduled message: Messages can be scheduled and sent in the general message format to designated channels or conversations
  • Poll: Gather members' opinion by creating polls or polls with file attachments
  • Thread: Leave comments on messages, files, or snippets to start a discussion thread
  • Forward message: Messages can be forwarded to other channels or conversations
  • Pin message: Pin an important message to announce it and view the pinned message at the Bulletin section in conversations and channels
  • Bookmark: Apply bookmark to a message to view it at the My Collection section in channels and conversations
  • Formatted text: Enrich the messaging experience by creating
    • Bold texts with asterisks
    • Italic texts with underscores
    • Strikethrough text with tildes
    • Bullet-point lists by prefacing each item with an asterisk and a blank space
    • Indentation or blockquotes by prefacing the beginning of a message with an angle bracket
    • Fixed-width texts by wrapping backticks around a message
  • Third-party video conference: Start a third-party video conference by entering /jitsi or /jumpchat in the text field of any channel or conversation
  • Integration with Synology Calendar: Integration with Synology Calendar on Synology NAS to facilitate event creation and management
  • Profile and nickname: Set a personalized profile and a nickname for easier recognition
  • Notification: Customize notification settings for different conversations and channels
    • All (Notification will be sent whenever a message is received)
    • When someone mentions me or comments on the subscribed threads (Notification will be sent when the user is specifically mentioned in a message or a subscribed thread has new comments)
    • When someone mentions me (Notification will be sent when the user is specifically mentioned in a message)
    • None (No notifications will be sent)
  • Guest account: External users can sign in via guest accounts to join in discussions
  • Snooze: Mute push notifications from all client devices including mobile apps and web browsers
  • Wallpaper and theme: Select a desired theme and wallpaper
  • Offline status: Set the status to away and be undisturbed for a specific period
  • Integration in Synology Chat: Custom integration features include
    • Incoming and outgoing webhooks to post messages from external sources into Chat and to send relevant data from Chat to an external URL
    • Slash commands to trigger outgoing webhooks
    • Bots to start one-on-one conversations, post messages sent from external sources, and more
  • Search: Instantly find specific messages with the powerful search tool that allows searches by
    • Attributes (Include operators such as has, file type, hashtag)
    • Conversations (Include operators such as in, from, mention)
    • Time (Include operators such as before, after)
  • Encryption: Channels and conversations can be encrypted to make the messages unavailable to the administrator
    • Private key for encrypted channels or conversations can be reset or renewed if the key is lost or not secure
  • Archive message: Existing messages can be archived before inviting a new member to join in a private channel (Messages in public channels and conversations can also be archived)
  • Safe browsing: Supports Google Safe Browsing to automatically check the safety of the posted URLs and trigger warnings for unsafe URLs

Limitations

  • Maximum word count for poll question and option: 120 characters
  • Maximum number of members in a conversation: 9 members (The system will direct the user to create a channel when the number of members reaches the limit in a conversation)
  • Maximum number of ChatBot is 5 for each Synology Chat Server

Synology Chat Admin Console

Features

  • Centralized channel and conversation management to hide, show, or close channels
  • Guest Manager to manage all the guest accounts in Synology Chat
  • Messages from unencrypted channels and conversations can be audited and deleted
  • Customized retention period to automatically delete all old content from a specified period
  • Operation log and audit log to check the activities of general users and operations performed by administrators

Specifications

  • Channel management: Allows administrators to hide, show, or close channels, including system channels, public channels, and private channels
  • Lookup: Allows administrators to use search operators to look up certain messages and choose to delete or hide the messages from users
  • Operation log: Allows administrators to view records of general users' activities
  • Audit log: Allows administrators to view administrative records, such as Lookup operations
  • Account type: Supports importing either Local, LDAP, or Domain users
  • Auto-add users: Users are automatically added into Chat immediately after they're given privileges
  • Message modifications: Administrators can decide whether to allow users to modify sent messages. If yes, whether all messages or only messages sent in the last 24 hours can be modified
  • Auto-deletion: Allows administrators to set up a retention period to automatically delete all old content from a specified period
  • Guest Manager: Allows administrators to enable guest users and to manage all the guest accounts in Synology Chat
  • Encrypted channel: Allows administrators to enable end-to-end encryption for channels and conversation in Synology Chat (Messages from encrypted channels and conversations will not be available to administrators)
  • Upload from Synology NAS: Allows administrators to enable users of Synology Chat to upload files from Synology NAS (For example, from shared folders)
  • File link from Synology Drive: Allows administrators to enable file links from Synology Drive to be inserted into messages in Synology Chat
  • Maximum limit of file upload: Allows administrators to configure file upload size limit

Affiliated Utility

Synology Chat (Mobile)

Features

  • Mobile application for Synology Chat to provide an efficient communication experience through text, reactions/emoji, hashtags and much more
  • Channels and conversations, both encrypted or unencrypted, for one-on-one interactions or to gather people with similar goals into groups
  • Message threads to allow direct comments on specific messages and to receive the latest updates via notifications from subscribed threads
  • Photos, videos, and files can be uploaded to liven conversations and channels
  • Snooze schedule to mute notifications

Specifications

  • System requirements
    • iOS: 11.0 or above
    • Android: 8.0 or above
  • Channel: Intended for a group of people gathering together due to similar interests or aims (No limit for the number of members in a channel)
  • Conversation: Intended for one-on-one interactions or communication between a small group of people (No invitation needed)
  • Modify sent message: The admin can enable this option to allow users to edit or delete messages. If enabled, users can modify messages either sent in the last 24 hours or all messages. If not enabled, users are prohibited from modifying any messages they have sent
  • Unread section: Easily check for unread messages in this section
  • Voice message: Allows recording audio messages up to 60 seconds with the ability to playback the recording
  • Hashtag: Add emphasis to existing messages or mark them
  • Mention: Notify another user of a message by typing their username preceded by the "@" symbol
  • Reaction: React to messages with emoji and stickers
  • File upload: Upload files from mobile device with added description
  • Snippet: Add content in a selected snippet type and display it as a message preview
  • Scheduled message: Messages can be scheduled and sent in the general message format to designated channels or conversations
  • Poll: Gather members' opinion by creating polls or polls with file attachments
  • Thread: Leave comments on messages, files, or snippets to start a discussion thread
  • Forward message: Messages can be forwarded to other channels or conversations
  • Pin message: Pin an important message to announce it and view the pinned message at the Bulletin section in conversations and channels
  • Bookmark: Apply bookmark to a message to view it at the My Collection section in channels and conversations
  • Third-party video conference: Start a third-party video conference by entering /jitsi or /jumpchat in the text field of any channel or conversation
  • Integration with Synology Calendar: Integration with Synology Calendar on Synology NAS to facilitate event creation and management
  • Profile and nickname: Set a personalized profile and a nickname for easier recognition
  • Notification: Customize notification settings for different conversations and channels
    • All (Notification will be sent whenever a message is received)
    • When someone mentions me or comments on the subscribed threads (Notification will be sent when the user is specifically mentioned in a message or a subscribed thread has new comments)
    • When someone mentions me (Notification will be sent when the user is specifically mentioned in a message)
    • None (No notifications will be sent)
  • Snooze: Mute push notifications
  • Advanced search: Use keywords to search conversations and channels
  • Encryption: Channels and conversations can be encrypted to make the messages unavailable to the administrator
    • Private key for encrypted channels or conversations can be reset or renewed if the key is lost or not secure
  • Archive message: Existing messages can be archived before inviting a new member to join in a private channel (Messages in public channels and conversations can also be archived)
  • Phone number in message: Initiate calls by tapping on phone numbers in messages
  • Passcode: Set up a passcode for data protection (Fingerprint scanner supported)
  • Cache management: Allows users to set up a storage limit for images and files
  • Outgoing image quality: Allows sending images in original quality or with compression to conserve data usage
  • Safe browsing: Supports Google Safe Browsing to automatically check the safety of the posted URLs and trigger warnings for unsafe URLs

Synology Chat Client

Features

  • Desktop client for Synology Chat to provide an efficient communication experience through not only words but also reactions/emoji, hashtags and much more
  • Channels and conversations can be created to meet different purposes
  • Various amounts of messages and information can be managed and organized by pinning important messages and files, viewing URLs and threads in separate sections, bookmarking messages, creating reminders and scheduled messages, and more
  • Channels and conversations can be encrypted to enhance message privacy and to prevent administrators from accessing messages in encrypted channels and conversations
  • Custom integration allows for configuration of incoming and outgoing webhooks, bots, and slash commands

Specifications

  • Supported operating systems:
    • Windows 7 and Windows 10
    • macOS 10.13 and above
    • Ubuntu 18.04 and above (officially supported versions)
  • Channel: Intended for a group of people gathering together due to similar interests or aims (No limit for the number of members in a channel)
  • Conversation: Intended for one-on-one interactions or communication between a small group of people (No invitation needed)
  • Modify sent message: The admin can enable this option to allow users to edit or delete messages. If enabled, users can modify messages either sent in the last 24 hours or all messages. If not enabled, users are prohibited from modifying any messages they have sent
  • Screenshot: Capture and share screenshots to facilitate communication
  • Hashtag: Add emphasis to existing messages or mark them
  • Mention: Notify another user of a message by typing their username preceded by the "@" symbol
  • Reaction: React to messages with emoji and stickers
  • File upload: Upload files from Synology NAS and other devices with a description
  • File download: Download files to folders on the client computer
  • File links: Add file links from Synology Drive directly into messages
  • Snippet: Add content in a selected snippet type and display it as a message preview
  • Scheduled message: Messages can be scheduled and sent in the general message format to designated channels or conversations
  • Poll: Gather members' opinion by creating polls or polls with file attachments
  • Thread: Leave comments on messages, files, or snippets to start a discussion thread
  • Forward message: Messages can be forwarded to other channels or conversations
  • Pin message: Pin an important message to announce it and view the pinned message at the Bulletin section in conversations and channels
  • Bookmark: Apply bookmark to a message to view it at the My Collection section in channels and conversations
  • Formatted text: Enrich the messaging experience by creating
    • Bold texts with asterisks
    • Italic texts with underscores
    • Strikethrough text with tildes
    • Bullet-point lists by prefacing each item with an asterisk and a blank space
    • Indentation or blockquotes by prefacing the beginning of a message with an angle bracket
    • Fixed-width texts by wrapping backticks around a message
  • Third-party video conference: Start a third-party video conference by entering /jitsi or /jumpchat in the text field of any channel or conversation
  • Integration with Synology Calendar: Integration with Synology Calendar on Synology NAS to facilitate event creation and management
  • Profile and nickname: Set a personalized profile and a nickname for easier recognition
  • Notification: Customize notification settings for different conversations and channels
    • All (Notification will be sent whenever a message is received)
    • When someone mentions me or comments on the subscribed threads (Notification will be sent when the user is specifically mentioned in a message or a subscribed thread has new comments)
    • When someone mentions me (Notification will be sent when the user is specifically mentioned in a message)
    • None (No notifications will be sent)
  • Guest account: External users can sign in via guest accounts to join in discussions
  • Snooze: Mute push notifications from all client devices including mobile apps and web browsers
  • Wallpaper and theme: Select a desired theme and wallpaper
  • Offline status: Set the status to away and be undisturbed for a specific period
  • Integration in Synology Chat: Custom integration features include
    • Incoming and outgoing webhooks to post messages from external sources into Chat and to send relevant data from Chat to an external URL
    • Slash commands to trigger outgoing webhooks
    • Bots to start one-on-one conversations, post messages sent from external sources, and more
  • Search: Instantly find specific messages with the powerful search tool that allows searches by
    • Attributes (Include operators such as has, file type, hashtag)
    • Conversations (Include operators such as in, from, mention)
    • Time (Include operators such as before, after)
  • Encryption: Channels and conversations can be encrypted to make the messages unavailable to the administrator
    • Private key for encrypted channels or conversations can be reset or renewed if the key is lost or not secure
  • Archive message: Existing messages can be archived before inviting a new member to join in a private channel (Messages in public channels and conversations can also be archived)
  • Safe browsing: Supports Google Safe Browsing to automatically check the safety of the posted URLs and trigger warnings for unsafe URLs

Limitations

  • Maximum word count for poll question and option: 120 characters
  • Maximum number of members in a conversation: 9 members (The system will direct the user to create a channel when the number of members reaches the limit in a conversation)
  • Supports the slash commands of /jitsi and /jumpchat to integrate services offered by third-party providers (Visit the official websites of these providers for more details)
  • Maximum number of ChatBot is 5 for each Synology Chat Server