Synology Store Sales Policy
Synology reserves the right to modify, add or delete portions of these Terms at any time and at its sole discretion. It is your responsibility to review these Terms periodically for changes. By continuing to use Synology Store after such changes have been published, you will accept and agree to such changes to these Terms.
1.1 Synology reserves the right to refuse or cancel any order, or limit order quantity.
1.2 Once the checkout is complete, Synology will provide you with an order confirmation email. Your receipt of an order confirmation, however, does not signify Synology's acceptance of your order.
1.3 If your order is canceled for some reason, Synology will refund the billed amount, which will not include any fees or additional charges that the card issuer or bank charges you for processing your credit card/debit card payments based on your order.
1.4 After you submit your order, Synology will not accept any request to modify the order or change the delivery information. If you need to modify the order, please cancel the order and then place a new order.
2.1 Prices shown on Synology Store are in U.S. dollars and do not include sales tax.
2.2 In accordance with state and local laws, your purchases from Synology Store will be taxed using the applicable sales tax rate for your shipping address. The tax listed during checkout is the final total tax, which includes state and local taxes, as well as any applicable rebates or fees.
2.3 Prices shown on Synology Store do not include shipping costs. The actual cost for shipping is calculated and displayed during checkout based on your shipping address and chosen shipping method.
2.4 Synology reserves the right to change prices shown on Synology Store at any time and to correct pricing errors that may inadvertently occur. In the event that the price displayed on the product page or in relevant information is incorrect: - If the price displayed is higher than the correct price, Synology will charge you the lower price, which is the correct price. - If the price displayed is lower than the correct price, Synology reserves the right to refuse an order.
3.1 Synology Store supports payments made with Visa, Mastercard, and American Express credit cards/debit cards. If you are paying with a credit card, the actual payment amount may fluctuate with exchange rates. In addition, your card issuer may charge you foreign transaction fees, which may increase the actual payment amount. Please contact your bank or card issuer regarding these fees.
3.2 By paying for your order with a credit card/debit card, you guarantee and confirm that you are the cardholder and are authorized to use the card. All credit card/debit card transactions must be verified and authorized by the card issuer.
4.1 A Synology Account is required to sign in to Synology Store. The system will use your personal information in your Synology Account for processing a purchase.
4.2 In order to complete the transaction and provide subsequent services, Synology will provide the personal information (including, but not limited to, the address, credit card number, etc.) you have supplied to partners relating to the transaction, such as carriers, payment service providers and banks.
4.3 Please refer to the Synology Privacy Statement. Additionally, by using Synology Store, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any data or information you send to Synology Store may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
5.1 Orders are shipped Monday to Friday only, excluding weekends and public holidays.
5.2 The delivery date provided on Synology Store or anywhere else is an estimate only. Synology is not liable for any loss, damage, or penalty resulting from shipping or delivery delays.
5.3 Synology will ship orders one (1) to two (2) business days after order confirmation, but the time may be longer due to holidays or other reasons.
5.4 Supported shipping area: (a) products purchased from Synology Store will only be shipped to physical addresses within the U.S. (excluding P.O. box addresses); (b) orders with shipping addresses in Hawaii and Alaska will not be eligible for free shipping.
5.5 You can track the shipping status of an order in your Synology Account, and check the actual logistics status with the tracking number provided by the carrier. If you experience any problems with the delivery, please contact Synology Customer Service.
6. Cancellation of Order
6.1 You can cancel your order through your Synology Account before the product is shipped. After the order is canceled, Synology will refund the billed amount, which will not include any service charges or additional fees that the card issuer or bank charges you for processing your credit card/debit card payments based on your order. The amount will be refunded within five (5) to ten (10) business days. Please contact your bank or credit card issuer for confirming the actual time of receipt. The way your refund is processed depends on your original payment method.
6.2 Cancellation applies to an entire order only and does not apply to a single product in the order.
7. Application for Return
7.1 All products purchased from Synology Store can be returned within thirty (30) days from the date of purchase (subject to the invoice date). You can request a return in your Synology Account.
7.2 If the product received is defective, damaged, or missing accessories, and you intend to request a product exchange or re-issuance of accessories, please contact Synology Customer Service.
7.3 Once the product is shipped, you can request a return and, after you have received the product, send the product back, or refuse the package upon delivery. Synology will arrange for a refund upon receipt of the product returned; however, please note that shipping charges will not be refunded.
7.4 After you have applied for a return, please follow the instructions to package the product and return the product to Synology. You are responsible for the return shipping cost, insurance, and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Synology will issue a refund based on the product quantity and items received.
7.5 Product must be returned in the same condition (with the original box, original packaging, main unit, all accessories, accompanying documentation, gifts, etc.) as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. In case of loss, damage, or missing contents, Synology may refuse the return. If the return is refused, you will be responsible for the cost of shipping the product back to you.
7.6 If a returned product is unpacked, Synology may charge a restocking fee of up to fifteen percent (15%) of the purchase price, plus any applicable sales tax.
7.7 After a successful return, the amount of the returned product and the tax-related thereto will be refunded to you within five (5) to ten (10) business days. The way your refund is processed depends on your original payment method, and a credit note will be issued in the original invoice. However, the shipping charges will not be refunded Please contact your bank or card issuer for confirming the actual time of receipt.
7.8 If Synology has not received the returned product within fourteen (14) days of your request for a return, your return request will be automatically canceled.
7.9 Products can be returned only in the country or region in which they were originally purchased.
7.10 Synology Store does not offer product exchanges. If you need a product with different specifications or the product purchased is not as you expected, we recommend that you apply for a return within thirty (30) days from the date of purchase and then purchase the product that you need.
7.11 Synology only accepts returns of products purchased from Synology Store. For returns of Synology products purchased through other channels, please contact the original purchase channel.
8.1 Products directly purchased from Synology Store are eligible for the Synology warranty service. For warranty periods, please refer to the Product Support Status.
8.2 The warranty period will commence on the invoice date. You may confirm your invoice date in your Synology Account. For warranty-related terms, please refer to the Limited Product Warranty.
9. Export Restriction
Products purchased from Synology Store will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.
10. Applicable Law and Jurisdiction