As a Synology reseller, how do I get a replacement on a faulty Synology product? More details here: How do I make a warranty claim for my Synology product? What basic checks should I perform? How to make a warranty claim Before making a warranty claim, check for basic troubleshooting steps Learn more RMA Guide Download the RMA guide for Synology drive inspections Learn more All Products Check the support status of all products here Learn more Speak to our team for more information on the RMA processFill in the form and our team will review your application shortly Contact us