I just want to give my sincere appreciation regarding the professional support that I experienced first-hand from your support department. The issue t
I just want to give my sincere appreciation regarding the professional support that I experienced first-hand from your support department. The issue that I had was hard to solve and involved extensive email back and forth between us during many days. You were keen to assist and wanted to find a solution ... which we finally did. Thank you very much for your time and effort!
Thank you so much for your help and guidance with this Support Ticket. I’m really grateful to Craig for all of his help, guidance and patience too.. p
Thank you so much for your help and guidance with this Support Ticket. I’m really grateful to Craig for all of his help, guidance and patience too.. please pass on my massive thanks. My NAS is back up and running with all data intact. So I’m obviously very relieved! Synology support has been excellent.
Synology has a really great support, fast and precise, it's very much appreciated.
Just wanted to say "thanks" to you guys for showing up in Gothenburg recently. I'm a huge Synology-fan (ever since I got my first NAS quite a few yea
Just wanted to say "thanks" to you guys for showing up in Gothenburg recently. I'm a huge Synology-fan (ever since I got my first NAS quite a few years ago), and just got my new DS718+ and I am pretty much in love with it already. Anyway, I hope you guys make it back next year.
Thanks for a very nice and inspiring afternoon in Gothenburg. You all made a very good impression and showed that Synology is taking the lead in the
Thanks for a very nice and inspiring afternoon in Gothenburg. You all made a very good impression and showed that Synology is taking the lead in the industry. When choosing NAS, my company plans to work exclusively with Synology.
I'm extremely grateful to Synology and Paul and his team in Synology UK for helping me save 18 years of photographs, 1st class company.
Thank you for all of your help and advice. I went ahead and ordered the 115j and I am really pleased with it. The service and advice I have received f
Thank you for all of your help and advice. I went ahead and ordered the 115j and I am really pleased with it. The service and advice I have received from yourself and others at Synology in the past has been first class and would recommend you and your products to anyone that asks. Although the 115j was a little more expensive than other items on the market, the quality of product and service has been second to none and more than worth the money and I'd be highly unlikely to use any other NAS products in future.
I have been dealing with Amy from your team and I just wanted to let you know how professional and knowledgeable Amy has been in helping me get starte
I have been dealing with Amy from your team and I just wanted to let you know how professional and knowledgeable Amy has been in helping me get started with my Synology router. Generally in the UK the usual standard of customer care is lacking, however, your company and specifically Amy has made a real effort to go above and beyond my expectations.
We can get at all our photos again! Our network storage box has a new disk and is on the road to full health. Replaced failed disk, and nothing lost.
We can get at all our photos again! Our network storage box has a new disk and is on the road to full health. Replaced failed disk, and nothing lost. Thank you Synology Tech Support!
I just wanted to highlight how impressed I have been with the support I've received from Synology (and in this case, Filip); I've since received an au
I just wanted to highlight how impressed I have been with the support I've received from Synology (and in this case, Filip); I've since received an automated survey email, but wanted to make sure my message made it to someone. Whilst the Synology community and forums are useful, at some point, direct support is needed - Synology clearly recognises the need for quality in your support staff and you should know that my wife and I REALLY value it! The detail and embedded links in Filip's replies, and prompt responses when I needed some clarification has been exceptionally welcome (if only IT support at my workplace was this good...). When our NAS first went in to a degraded state, this support did a huge amount to alleviate our initial panic and concern that our files and photos were at risk. Needless to say we have a full 3-2-1 system in place thanks to Filip's prompt. Thanks to Filip for his clear and detailed support, and to the wider Synology team for investing in great quality one-to-one support being just an email away. When backups/home storage comes up in conversation I never have any hesitation in recommending Synology. Keep up the great work.
Just have to say what amazing support you have. You actually read my message and looked into it and didn't write a load of rubbish, absolutely amazing
Just have to say what amazing support you have. You actually read my message and looked into it and didn't write a load of rubbish, absolutely amazing, probably the best technical support I have ever had!! Thanks, Daniel
I recently had cause to call Synology Technical Support. A short time later I received a survey to complete about my experience. I duly clicked on
I recently had cause to call Synology Technical Support. A short time later I received a survey to complete about my experience. I duly clicked on the link and answered the ONE question in the survey. I found this very frustrating as I consider that it did not allow me to tell you what a fantastic service I received from James Howe within your Technical Support team. As a relative newcomer to NAS I had many questions which were all answered by James with clarity, patience and sensitivity. This is exactly what customers want, whether they are newcomers or not. James has a very good manner and put me at ease, not fearing to ask "stupid questions" which is often the case when you call technical helplines. I must add that I spoke with another member of the Technical Support team before Christmas who was equally helpful, unfortunately I don't have his name, perhaps James may know? I have spoken to several friends about my experience and indeed one has now bought a Synology NAS. In conclusion I consider that James (and colleague) are great ambassadors for Synology UK, perhaps a testament to your recruitment selection and training policy, regardless they have my deep appreciation for their assistance. Regards Ronnie Motherwell
I'd like to take this opportunity to thank you for your help. This was the second time I have obtained help from Synology Support and on both occasion
I'd like to take this opportunity to thank you for your help. This was the second time I have obtained help from Synology Support and on both occasions, I can only describe the quality of the assistance given as truly excellent. Thanks once again. John
Hi Craig It works now! Thank you so much for continuously working on this issue until it was resolve. I am very pleased with the support that I have
Hi Craig It works now! Thank you so much for continuously working on this issue until it was resolve. I am very pleased with the support that I have received from Synology! Regards Poul
Christoffer
Stephen B
Palle Larsen