Knowledge Center

Contact Support

Synology Support Center is the knowledgeable resource that will support your Synology NAS issues for the length of the product warranty. We are here to help ensure and maintain optimal performance of your Synology NAS. To use this service and file a support ticket, go to Support Center > Contact Support.

Read before starting a new support ticket:

  • To save your time, we advise you search the Knowledge Base before starting a new support ticket as your question has likely already been asked and we have created an article for it.
  • You need to sign in to your Synology Account to start a new support ticket from DSM.
  • Every required field must be filled in on the new support ticket.
  • To avoid misunderstandings, please submit the support ticket in English or Chinese.

Tips for starting a new support ticket:

  • Describe the issue you are reporting and include any steps you have taken to troubleshoot on your own. Include details that will help Synology technical support engineers understand the issue. If it is possible, provide numbered steps including screenshots to reproduce the situation.
  • Our support system will remove attachments larger than 100 MB.

What to expect after a support ticket is sent:

  • A Synology technical support engineer will contact you shortly after the support ticket is sent.
  • If you have not heard from us, it is very important that you make sure that these emails are not blocked by security software on your computer or in your network.
  • Every support ticket has a unique ID and this ID is contained in the email subject of emails sent in response to the support ticket.
  • Our technical support engineers may ask you to enable remote access on your Synology NAS in order to run further diagnosis from a Synology Office. Please refer to Support Services for detailed instructions.