Synology^® introduces new extended warranty plan for longer, simpler, and more effective product support

Taipei, Taiwan—April 7, 2022—Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services.

By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues.

"Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology.

Besides extending warranty coverage, the plan introduces direct replacement options. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity.

"Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. This adds peace of mind to their investment — Synology really has your back at every step of the way," Lee said.

Availability

Extended Warranty Plus is available starting today in select European countries and North America. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). 

A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty.

Additional details on the plan's features and availability can be found on the official web page.