Synology Support Center

Speak to a Synology Expert

All of our experts have undergone complete and solid training, and are equipped with considerable knowledge and experience. Reach out to us whenever you have questions regarding Synology products. Our experts will resolve your problems in no time.

Product Warranty

Extend Your Warranty

Get an extended warranty for your Synology product by purchasing Synology Extended Warranty via Synology's regional distributors and resellers. Please note that this service is only available within 30 days of your purchase.

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How It Works

The limited warranty is valid from the date of purchase. If your Synology product malfunctions within the warranty period, please contact your distributor or reseller for a repair service.

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Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on the Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.