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Synology Replacement Service

Service downtime caused by unexpected hardware failure may lead to catastrophic loss to company operations, and it is time-consuming to go through regular RMA processes. With Synology Replacement Service (SRS), the process of replacing defective hardware products can be mitigated.

SRS is supported by certain Synology products in select regions. With a quick online application, Synology ships replacement products as early as the next business day, even before you return defective products to Synology.

Free of Charge

Synology offers free two-way shipping1 by a specified carrier for sending replacement products and collecting your defective products.

Next Business Day Service

Synology will ship replacement products as early as the next business day2 once the SRS application is approved.

Advanced Shipment

Regular RMA requires defective products to be returned first. SRS provides timely support by sending out replacement products in advance to minimize the service downtime.

Application Tracking

Synology actively sends out email notifications for SRS status update. You can also check the application progress online.

Check out SRS-supported models in your location

Start or track SRS application<sup>3</sup>

Start or track SRS application3  

Notes:

  1. Tariff may apply on cross-border shipments.
  2. Monday - Friday, except public holidays in select regions.
  3. A Synology Account is required for SRS applications. For SRS applications applied before May, 22nd, 2018, please track the application status here.
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