Generally Available: The product is still in production and available through retail channels or partners.
Discontinued: The product is no longer manufactured.
Full: Firmware and software updates will be continuously provided.
Limited: Only security updates will be provided.
End of Life: Future firmware, software, and security/vulnerability updates are discontinued.
Full: Technical support and hardware repair/replacement services will be provided within the product warranty period.
Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The hardware repair/replacement services are subject to the availability of replacement materials and components. Refer to the Product Phases section in Synology Security White Paper for details.
The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. For more details, please visit LIMITED PRODUCT WARRANTY.