Legal
Cookie Policy
Effective 5/22/2018
Last updates: October 2019
Synology websites and certain online services may use cookies, which are files that are placed on your device to enable data collection. If you opt-in to our use of cookies, we will use the information collected by cookies to better understand how you navigate our website and to assess your engagement, to remember customized settings and preferences, such as your language choice. All cookies will expire in 540 days from the day you visit Synology websites. After you have opted-in to our use of cookies, you can disable cookies by modifying settings in your browser. If you choose to do so, some functionalities that are dependent on cookies may not function properly. The following categories are defined by ICC UK Cookie guide.
Category 1 – Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as payment services or account authorization, cannot be provided.
Category 2 – Performance cookies
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3 – Functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have to parts of web pages that you can customize. They may also be used to keep track of which notices you have already viewed to avoid repetition. The information these cookies collect will not personally identify you and cannot track your browsing activity on other websites.
Category 4 – Targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization. For example, in our remarketing or retargeting campaigns, we will serve targeted ads to you after you have visited or taken action on our website. In terms of technical execution, remarketing is the process of using a JavaScript tag to place a cookie in your browser. The cookie then informs a remarketing platform to serve specific display ads through an ad exchange, based on the pages or products you have engaged with or searched for on our website or app. At this point in time, Synology's website does not collect any kind of targeting cookies or advertising cookies.
Use of Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are performance cookies as described above, to help the website analyze how users use the site, and to monitor and analyze the use of our services. The information generated by the cookie about your use of the website will be transmitted to and stored by Google. IP-anonymization is active on this website. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity, and providing us other services relating to website activity and internet usage. The IP-address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of our website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing:
Please refer to the link below for more information about Google Analytics:
Use of Google reCAPTCHA
Our websites use Google reCAPTCHA, which is a spam protection service provided by Google LLC (US). It checks if you are a real person to prevent certain features of the website from being abused by spambots. The cookies collected by Google reCAPTCHA in our forms are necessary to stop submissions from spammers. Synology has a legitimate interest in protecting our website from abusive automated crawling and spam by using Google reCAPTCHA.
Please refer to the links below for more information:
Use of LiveChat
Synology uses LiveChat, an online chat software provided by a U.S.-based company, LiveChat, Inc. LiveChat enables us to talk to customers online and uses functionality cookies to improve the user experience when revisiting, such as recognizing you when you return to our website. For more information, please read LiveChat's privacy policy.
How do I refuse my consent to the use of cookies?
If you do not want cookies to be stored on your device, you can adjust the setting of your browser to reject the setting of all or some cookies, and to alert you when a new cookie is added. For further information about how to do so, please refer to your browser help documentation. Please note that if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access or use all or parts or functionalities of our sites.
If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent the sites from placing further cookies on your device unless you adjust your browser setting as described above.
For more information on the development of user-profiles and the use of targeting and advertising cookies, please see www.youronlinechoices.eu if you are located in Europe, or www.aboutads.info/choices if in the United States.