Synology Store

Synology Store only ships items to addresses within the European Union (except Malta), Switzerland, Monaco, Andorra, and Liechtenstein.

Shipments cannot be made to P.O. boxes, overseas departments, territories, autonomous regions, islands other than the main island of these countries and regions, and addresses outside of the aforementioned countries and regions.

After an order has been placed, it will take on average 3-7 business days for your shipment to arrive, depending on your location and chosen shipping option.

Shipping fees will vary depending on your shipping destination and chosen delivery method. Free standard shipping is available for orders of €200 and above in select countries. For more details, check our sales policy.

If your shipping address is outside of the European Union, a handling fee will be charged to cover costs such as clearance, brokerage, and tariffs. The handling fee is an estimate, and you will not incur additional charges even if the initial estimate is lower than the actual fees.

No. Once the order is completed with payment, the shipping address cannot be changed. If you wish to ship to another address, please cancel the order and place another one.

Acceptable payment methods include credit cards and debit cards issued by Visa, Mastercard, American Express, or SEPA Direct Debit.

No. The charge is made right after the order is placed. If you wish to change the payment method, please cancel the original order and place a new one.

All products sold by Synology Store can be returned within 30 days from the date of purchase (according to the invoice date). Learn more about our sales and return policy.

To return the purchased item(s), please follow the steps below:

1. Sign in to your Synology Account. Go to Subscriptions & Orders > Synology Store, find your order and click it to view order details. The "Return items" button will be available if it is currently within 30 days of the purchase date (invoice date).

2. After applying for a return, follow the provided instructions and pack the product(s) in its original packaging with the original components along with return documents, and mail it back to us. You will be responsible for the return shipping cost and insurance if any.

After we receive your return, we will inspect the condition of the returned items. If the return is accepted, the refund process will start immediately.

For more details, please see our sales and return policy.

Create a support ticket by logging in to your Synology Account. Go to Subscriptions & Orders > Synology Store. Find your order and click "Contact us". Another method is to navigate to Support and click "Create Support Ticket".

After the return is received and confirmed, the refund process will start immediately and will be processed within 14 calendar days. Please contact your card-issuing bank for enquiries regarding when the credit will be posted to your account.

Yes. After the return is confirmed, you will receive a confirmation email with credit notes attached. You can also find the credit notes in your Synology Account under Subscriptions & Orders > Synology Store > Order Management > Your order > Download Invoice.

You can view your order status in your Synology Account under Subscriptions & Orders > Synology Store > Order Management > Your order.

Yes, your order status and shipment tracking number can be found in your Synology Account under Subscriptions & Orders > Synology Store > Order Management > Your order.

Yes. You can cancel your order before the order status turns to "Shipped". Once the product has been shipped out, you can only initiate a return.

Upon order cancellation, the full refund will be processed within 14 calendar days. Please contact your card-issuing bank for enquiries regarding when the credit will be posted to your account.

No. The order can not be modified. If you want to modify any part of your order, please cancel the order and place a new order instead.

You can find your invoice in your Synology Account under Subscriptions & Orders > Synology Store > Order Management > Your order > Download Invoice.