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Bee Series by Synology
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>Synology On-Site ServiceSynology On-Site Service powered by Computergate provides prompt hardware replacement for select Synology devices in Brisbane, Sydney, Melbourne, Adelaide, and Perth. Check supported models Get more from your warranty planPurchase Synology On-Site Service with your Synology device to qualify for fast replacement in case of downtime and get a professional engineer to help you on your way.

Local Experts

Consult Australia-based technical experts directly by phone or email in case of failure or malfunctions.

On-Site Installation

Sit back as Computergate's experienced technicians handle replacement of your defective unit.

Protect your business, not just your devicesReceive a replacement unit before returning your defective device and reduce system downtime to avoid costly business disruptions.
STEP 0 Issue replacement request
STEP 1 Next business day replacement dispatch
STEP 2 Receive replacement device from Synology local reseller
STEP 3 Replacement by professional technicians
Check your eligibilitySynology On-Site Service is available in select Australian metropolitan areas. Check the map and fill in your address below to confirm whether premium replacement services are available in your region.
Synology On-Site Service is available at your address.
Synology On-Site Service is available at your address.
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Supported devicesSynology and Computergate provide replacement services for listed devices.1URS820+, RS820RP+, RS1619xs+2URS1221+, RS1221RP+, RS2421+, RS2421RP+, RS3618xs, RS3621RPxs, RS3621xs+, SA3400, SA3600, SA3200D, UC3200, FS3400, FS3600, FS64003URS2821RP+, RS4021xs+Where to buyYou can purchase a service pack directly through your local reseller. Learn more

About Computergate

Computergate is Australia's leading hardware service provider with years of experience dealing with Synology products. Synology has worked with Computergate in the past to deliver the Synology Replacement Service (SRS) and is happy to continue this strong partnership to deliver a better experience for Synology users.

About Computergate
FAQsHow do I purchase Synology On-Site Service?You can purchase a service pack directly through your local reseller.How much does Synology On-Site Service cost?Pricing varies by model. Request a quote to receive accurate pricing for your device.I already own a Synology NAS. Can I buy Synology On-Site Service for it?No, Synology On-Site Service is only available with new NAS purchases and cannot be purchased separately.Does Synology On-Site Service cover memory expansions, network cards, and other accessories?Yes, Synology On-Site Service covers compatible add-in cards and other accessories if bought together with the device and the service subscription.How to log a service call?Call 1300 137 585 to reach a service technician. Please be ready to provide a serial or warranty number. If you cannot produce a serial or warranty number, you will be asked to provide proof of purchase. Once validated, a service ticket will be created to track issues, diagnosis, and follow-up actions.Any questions?The fastest way to contact us is by filling out the online form. Learn more Notes:Synology On-Site Service can be purchased directly through your local reseller. It is only available with a new NAS purchase and cannot be purchased separately.