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Synology® introduces On-Site Replacement Service powered by Computergate in Australia

Taipei, Taiwan — September 2nd, 2021— Synology® today announces the launching of the On-Site Replacement Service in Australia. The service is powered by Computergate, a renowned Australian-based service provider, as well as Synology long-time official post-sale service partner.

The launch of the service aligns with Synology commitment to provide first-class service to pair with its corporate and enterprise-level solutions. The On-Site service pack is fulfilling the increasing demand from Synology users for a hassle-free replacement process. After purchasing and completing the registration, users could contact Computergate directly when experiencing downtime. Experienced technician would arrive in time together with the replacement unit to install the chassis.

"We're excited to take this step forward into the Australian market," said Stephen Antonius, Sales Manager of Synology Inc. "As a company, we take our users' demand seriously. Our products and services are always tuned to keep up with the latest market demand. And today we announce this service which we believe will help our Australian business users to have a better Synology experience," he added.


The service pack is now available for purchase for all newer corporate and enterprise-level NAS and SAN1, covering the metro area of Australia major cities: Brisbane, Sydney, Melbourne, Adelaide, and Perth. Please purchase the service pack directly through local resellers if needed.

Plus RS820+, RS820RP+, RS1221+, RS1221RP+, RS2421+, RS2421RP+, RS2821RP+
xs/xs+ RS1619xs+, RS3618xs, RS3621RPxs, RS3621xs+, RS4021xs+
SA SA3400, SA3600, SA3200D
FS FS3400, FS3600, FS6400
UC UC3200
Expansion RXD1219sas, RX1217sas, RX2417sas, FX2421, RX1217, RX1217RP 
NAS/SAN models covered by Synology On-Site Replacement service pack

About Computergate

Computergate is Australia leading hardware service provider with years of experience dealing with Synology products. Synology has collaborated with Computergate in the past to deliver Synology Replacement Service (SRS) and is happy to continue this strong partnership to deliver a better experience for Synology users.

  1. Supported models for the new service pack are subject to change without prior notice. Please contact your local reseller and/or Computergate for more information.

Synology at a glance

Staying at the forefront of data management, Synology innovates and adapts to ever-evolving technologies, and continues bringing new possibilities to the table, including but not limited to solutions for data storage and backup, file collaboration, video management, and network infrastructure – all designed with one goal in mind – presenting a centralized platform to simplify IT administration while driving digital transformation for businesses worldwide.

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