Synology Active Insight Technical Specifications

Application Component

Functions as a NAS agent for the cloud service of Active Insight to retrieve the performance data of the Synology NAS
Automatic collection and delivery of diagnostic data to Synology Technical Support upon submission of a support ticket

Diagnostic data include:
- System configuration
- System status
- System logs
Performance data include:
- CPU
- Memory
- Network
- Volume
- SSD cache
- Drive
- NFS
- LUN
System protection information:
- DSM & packages' update status
- Hyper Backup status
- DSM login attempts
All the collected metrics will be uploaded to Active Insight server depending on the licenses assigned. Hyper Backup status and DSM login attempts will be uploaded only when a Premium license is assigned.
Licenses are required for 24/7 health monitoring function.
Enabling Active Insight will change the host's Time Setting to "Synchronize with NTP server"

Minimum version required:
- DSM 7.1
- Active Insight 1.4.0 (certain functions require a higher version; update your package when required)
Enabling performance metric collection is required in order to assign licenses to hosts
Synology Active Insight is not available for the following models:
- Physical NAS models with 256 MB or smaller system memory
- Virtual DSM

Centralized monitoring of multiple hosts' performance data, Hyper Backup status, and login attempts
Centralized control of DSM and package updates
Historical performance metric charts for inspections and diagnoses
Email notifications of abnormal events and detailed troubleshooting advice
Reports on the topics of Login activities, Backup activities, Update activities, Device & storage, and Event logs
Account delegation
- Delegate the Active Insight service to a managed service provider
- Manage delegators' Active Insight services
- Both delegate and delegators can terminate the delegation anytime
Manage subscription plans and licenses assignment to the monitored hosts

System performance and capacity monitoring:
- Storage-based and LUN-based performance metric charts
- Volume usage trend and storage pool status
System protection monitoring:
- Hyper Backup:
  - Hyper Backup status
  - Backup tasks' details
- Login Activity:
  - Analysis of unusual login events
  - Timeline of successful and failed login attempts
  - Geolocations of failed login attempts
  - Customized thresholds of unusual logins
System health monitoring with abnormal event notifications:
- Default abnormal events include:
  - Storage issues
  - Hardware defects
  - File service errors
  - Abnormal backup tasks
  - Unusual login events
- Supported actions to abnormal events:
  - Troubleshooting attempts
  - Set a reminder
  - Mark issue as resolved (if available)
Web portal's login session monitoring:
- NAS registration to the Active Insight service
- User activities on the Active Insight portal
Centralized management:
- Update DSM and packages through the Active Insight portal
- Manage hosts registered under other Synology Accounts
Subscription plans:
- Free/Premium Plans
- Assign licenses to hosts for 24/7 health monitoring function

List of all hosts under the Synology Account
- Hosts with abnormal events can be filtered out
System performance monitoring, including the following metrics:
- CPU
- Memory
- Network
System health monitoring with abnormal event notifications:
- Default abnormal events include:
  - Storage issues
  - Hardware defects
  - File service errors
- Supported actions to abnormal events:
  - Troubleshooting attempts
  - Set a reminder
  - Mark issue as resolved (if available)