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Release Notes for osTicket

osTicket ist ein offenes Support-Ticket-System. Es wurde entwickelt, um Supportanfragen zu vereinheitlichen und die Effizienz des Kundendienstes zu erhöhen, indem den Mitarbeiten die Werkzeuge gegeben werden, um einen schnellen und effektiven Support anbieten zu können. Es kann Anfragen per E-Mail, Telefon und Webbasierte Formulare in einer einfachen und benutzerfreundlichen Mehrfachbenutzerschnittstelle vereinheitlichen.

Version: 1.14.5-0140

(2022-03-08)

Important Note

  1. Starting from this version, osTicket no longer supports retaining or restoring package-related data after an uninstallation.

Compatibility and Installation

  1. PHP 7.4 is required.
  2. Apache 2.4 is required.

Fixed Issues

  1. Minor bug fixes.

Version: 1.14.5-0133

(2021-02-23)

Important Note

  1. This update is expected to be available in all regions within the next few days. The actual time of release may vary slightly depending on regions.

What's New

  1. Updated to version 1.14.5.
  2. PHP 7.3 is required.

Fixed Issues

  1. Fixed multiple security vulnerabilities (CVE-2020-12629, CVE-2020-16193, CVE-2020-24917, CVE-2020-24881).
  2. Minor bug fixes.

Version: 1.14.1-0127

(2020-04-28)

What's New

  1. Updated to version 1.14.1.
  2. PHP 7.2 is required.

Version: 1.10.1-0121

(2017-12-13)
  1. Enhanced overall stability.

Version: 1.10.1-0119

(2017-09-15)

Upgraded to version 1.10.1 to fix a security vulnerability regarding osTicket (CVE-2017-14396).

Version: 1.10-0117

(2017-06-29)
  1. Upgraded to be compatible with MariaDB 10.
  2. Fixed an issue where osTicket cannot be started after the package database password is changed via MariaDB.

Version: 1.10-0114

(2017-01-04)
  1. Upgraded to 1.10.
  2. Added the restore page, allowing users to choose whether to proceed with the new installation or to restore the old data.
  3. Added the database user page, allowing users to assign certain database users to exclusively use certain packages.

Version: 1.9.13-0109

(2016-08-18)
  1. Upgraded to version 1.9.13.

Version: 1.9.7-0108

(2016-03-03)
  1. Upgraded to be compatible with DSM 6.0.

Version: 1.9.7-0024

(2015-06-26)
  1. Upgraded to 1.9.7 for bug fixes.

Version: 1.6.0-0023

(2015-05-12)
  1. Upgraded to be compatible with DSM 5.2.

Version: 1.6.0-0022

(2014-11-07)
  1. Changing the password for MariaDB will now automatically update the password for this package.

Version: 1.6.0-0021

(2014-09-23)
  1. Certified by Synology Trust Level.

Version: 1.6.0-0019

(2014-04-29)
  1. Updated to be compatible with DSM 5.0.

Version: 1.6.0-0008

(2012-08-31)
  1. This is the initial release for the package.