Synology har en super god support, den er hurtig og præcis, noget jeg sætter stor pris på.
I just wanted to highlight how impressed I have been with the support I've received from Synology (and in this case, Filip); I've since received an au
I just wanted to highlight how impressed I have been with the support I've received from Synology (and in this case, Filip); I've since received an automated survey email, but wanted to make sure my message made it to someone. Whilst the Synology community and forums are useful, at some point, direct support is needed - Synology clearly recognises the need for quality in your support staff and you should know that my wife and I REALLY value it! The detail and embedded links in Filip's replies, and prompt responses when I needed some clarification has been exceptionally welcome (if only IT support at my workplace was this good...). When our NAS first went in to a degraded state, this support did a huge amount to alleviate our initial panic and concern that our files and photos were at risk. Needless to say we have a full 3-2-1 system in place thanks to Filip's prompt. Thanks to Filip for his clear and detailed support, and to the wider Synology team for investing in great quality one-to-one support being just an email away. When backups/home storage comes up in conversation I never have any hesitation in recommending Synology. Keep up the great work.
Palle Larsen
Dave Hirst