"Just taking a few minutes to thank all of you at Synology for the great products that you are all building. And also which is even more important; to offer free DSM update to keep the NAS up-to-date.

I recently updated my wife's iPad to iOS Version 5. She asked if she could use the new iOS 5 print feature with our Synology NAS DS210J which is configured as our print server. She tried printing and it did not work. I checked the Synology website and there was already an update that offered AirPrint ... Fantastic !

Keep up the good work ! "

"I just wanted to rely how helpful a member of your staff was a few days ago. I had a failed upgrade to the latest firmware version on my DS508, and [support team member name removed] walked me through the recovery process. It required some technical king-fu on both of our sides, and I'm happy to say that my server is up and running again."

"As an IT professional for 15+ years, and working in call centers & product support, I can honestly say [support team member name removed] response to my email inquiry was just about a perfect example. I can't believe how many times I've asked a few technical product questions, only to get 1 or some of them answered, and not in entirety. He understood my questions & concerns, answered them concisely, and offered additional solutions. The fast response time is icing on the cake too. "

"I recently purchased the DS411j NAS. I was having some difficulty setting up the NAS. I called into the tech support and [support team member name removed] walked me through the setup. He was very patient and provided me with clear instructions on how to get working.

At the end of the conversation I felt very satisfied and happy that I made the right the right choice of buying the synology product.

Thank you [support team member name removed] for providing an exceptional customer service. "

"We have used synology technology for 2 years now with no issues whatsoever. The products are excellent and we have recommended them to many clients. I just tried to add a hard drive to one of our boxes, noticed that I has misplaced the necessary cables and contacted support. They were so helpful, even though it was not their fault, and they sent me the cables I needed within 2 business days - over and above the call of duty and I am very thankful. Excellent product, excellent support!"

"I just wanted to write to tell you that while I was enjoying the performance of your hardware and the convenience of your software, I just upgraded the firmware to 3.1 and I am absolutely blown away.

Fantastic job, your software engineers deserve a round. Looks great, performs fast and flawlessly, extremely user friendly.

I'm just anxiously waiting on DSFile for Android, but otherwise keep up the great work. ;)

Synology will always be my first consideration for storage solutions. "

"I just wanted to say I have been working with [support team member name removed] and he has been very helpful in helping me work through some issues with my new DS1511+. His suggestions have been correct, and he has responded very promptly to my questions via email. I have been very impressed. You are lucky to have such a smart and friendly person working with your company, and I wanted to recognize him.

Because of this, I have recommended your product and support to a friend of mine. I think he will probably buy some NAS devices from Synology because of my experience."

"I just wanted to say how impressed I've been with the DSM 3.0 interface. You've done an excellent job integrating extJS into the product. It's intuitive, easy to use, well designed and I haven't come across any bugs yet. Very neat and clean. I look forward to future updates you have in the pipeline. Also, my DS210j has been working great as both a backup system, a network file server, and an intranet test server. It's a solid system that has exceeded my expectations. Thanks so much for a product that has both great hardware and software. A rare combination."