"I have owned two Synology Disk Stations. The first one was 250 GB and was great. I upgraded and purchased a 1010+ about 1 year ago and then moved into a house where I had a home automation system. I wanted to have all of my movies burned on to the 1010+ so I sent it off with my movies. The station came back damaged due to shipping and the volume was crashed with no access to data.
The 1010+ was/is the best electronic network equipment that I have ever owned. However, the support is even better!! I was given great guidance in setting up the proper raid type from the beginning. Then, when my volumes crashed, the technical support at Synology was awesome. I purchased a new 1010+, Synology fixed my volume remotely and all of my data is preserved and working great. I will always purchase Synology for my storage needs!!!"
Juan Felipe R., US
11/2010
"I absolutely love that you're constantly enhancing the software to add more and more awesome features in new firmware, and I get them all just because I own the CS407e. Thank you. You rock."
Robert D., US
10/2010
"Very pleased with your product and its web interface. Enough so, to seek out your website and share my feedback. Amazing quality for the price. Thank you!"
David D., UK
10/2010
"I dont think I have ever encountered software/hardware that performs to this level of excellence. I have not had one issue in the entire setup or use of my NAS, no web browser problems, no compatability issues with either windows or Linux. Any confusion in how to use it for particular tasks has been solved by the user interface or the excellent documentation."
Roger Armstrong, U.S.A.
08/2010
Note: Member of Synology Support Team name has been removed.
"I want you to know that [name removed] is an excellent representative for your company and that I will be buying Synology products because of him. I have done a lot of research but it was [name removed] that helped me make the final deisicon to buy Synology products. He helped me decide which products are best suited for my needs and he pointed me to specific support articles that will make the setup as easy as possible. He is very knowledgeable, pleasant to work with, he was able to provide exactly the type of information I needed and he allayed my concern that setup could be more than I want to take on. He is a valuable resource. I have spoken to many software and hardware support people and [name removed] is one of the best. Keep him on your team."
Thank you.
Roger Armstrong
Kyle M., U.S.A
08/2010
"Over the past 12 days I've been receiving consistent support from a member of your support Team. His help was nothing short of excellent and was by far the best quality support I've ever received from a company."
Mark Y., U.S.A.
07/2010
"I have deployed 2 Synology NAS to 2 different Windows environments. I believe that this is the best product on the market today. The flexibility is beyond compare.
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Houman M., Canada
05/2010
"Flawless! It is by far the best NAS I have used. It is the fastest NAS I have used and approaches the speed that I can almost use it as I would any external drive. I have streamed HiDef video and uncompressed music over the wired network without any trouble."
Arun K., U.S.A.
05/2010
"I was tremendously pleased with the quality and timeliness of the support that I received regarding my DS. The support staff walked me through each issue until the problem was resolved, and helped our company get back on track. Again, thank you very much and it's refreshing to see companies providing reliable and excellent customer service."
Mark N., U.S.A.
05/2010
"In a day and age when customer service seems to be disappearing at an alarming rate, I was extremely pleased, even overjoyed, with the level of personal attention and service I received from your company. My customer service representative was spectacular in every aspect and deserves recognition. "
"Response to every email in a timely manner, provided instructions when necessary and made me feel like a I had partner who wanted to solve my problem, not someone whose goal was to process as many calls/emails as possible, while aiming to find the cheapest solution that was best for their own company."
"Outstanding work. I will definitely recommend Synology products to all my friends and colleagues because of the service I received."
Ravi Natarajan, U.S.A.
04/2010
"After some research, I choose to buy Synology DS-110j. I downloaded the latest software from synology.com support/downloads. It only took me an hour to install and set it up and running. I have setup the MediaServer, copied my video files within minutes and now streaming to my ps3. Amazing!! I was also able to setup users, groups and grant privileges all in a very nice user-friendly interface. Excellent!"
"Also, I have setup the download manager and triggered a task to process a BT file. What else to say? This is a great product with advanced and very useful features which can be found only in very high-end devices. Also, the product is of high quality.
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Sam Malone, U.S.A.
03/2010
"I recently purchased the DS409 system to use as my home's NAS system. I'm truely impressed. I have a screenshot showing my Windows box downloading large Video files from the DS409 at over 95MB/s!"
Mark Amundsen, U.S.A.
01/2010
"Great Product and inexpensive DS110j
This product does more than I need it to do. Setup was very simple (11 minutes to format and install a 1TB drive. I setup manually) I am using this to back up my home computers photos music and such. The web interface is simple and easy to navigate as everyone has said.
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Randy Vose, U.S.A.
01/2010
"I did a lot of research before purchasing my DS409+ and there is no question in my mind -- Synology offers the best bang for the buck of any NAS on the market.
Beyond just a great and very full-featured product, Synology truly stands behind what they sell with outstanding service and support. I put this to the test recently when I accidentally crashed a RAID5 volume on my DiskStation during a hard drive replacement. The problem was completely my fault. I contacted Synology support that evening, expecting to be told that I would have to rebuild and restore my data from a backup. The next morning. I had a response from Synology support offering to have an engineer connect to my DiskStation to look at the problem. By mid-afternoon the same day, after exchanging a few emails with support, Synology had connected in to my DiskStation and successfully fixed my RAID5 volume. Their quick response and willingness to help fix a mistake I made with my data went well beyond my expectations. In the end, I lost absolutely no data and my DiskStation was only down for about a half a day. I simply cannot express how impressed I was with Synology support.
I have already recommend Synology products to friends and co-workers who are in the market for a NAS solution. There simply isn't a better product from a better company out there."
Mehrdad Givehchi, U.S.A.
01/2010
"A friend of mine told me about DS210J so I went and ordered it online. It is worth every penny! It does everything you can think and more.
Web interface is very professional and very easy to use.
I have been converted 100% to Synology. Keep up the great work guys..."
Craig Palminteri, U.S.A.
01/2010
"Synology NAS products continue to amaze me!
I have used the DS207, DS209+ II and now the DS509+. With each new product and continued firmware development the experience only gets better.
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