Service & Support

• How do I change the MySQL root password?
• If you'd like to change the MySQL root password, you need a web-based tool, such as phpMyAdmin. ...

• What PHP, MySQL, and Apache versions does Synology Product support?
• The table below lists the versions of PHP, MySQL, and Apache supported on Synology ...

• Why do I get Error #1045 when accessing http://server-IP/phpMyAdmin after I changed the default password of the user "root" via phpMyAdmin (for DSM version 2.2 and earlier)?
• Usually this happens when the authentication method is not set up properly. To solve this problem, ...

• How do I reset the password of MySQL database?
• If you'd like to reset the password of MySQL database, do this: Go to the "Main Menu > Control ...

• Can I host multiple websites with different domain names on Synology Product?
• Yes, starting from DSM 2.0-0722, the Virtual Host function is officially supported. Admin user can ...

• Can I use Synology Product as a mail server?
• Yes. You can turn your Synology DiskStation into a mail server, allowing DSM users to receive and ...

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• What backup software does Synology Product support?
• Synology Product has been verified it's capability to act as a backup target and restore source of ...

• Why can't I perform Network Backup from rsync compatible server to Synology Product?
• To perform Network Backup from rsync compatible server, please make sure the following items are ...

• Why can't Data Replicator III find the Synology Product with a fixed IP after I reconnected it directly to my PC?
• Data Replicator III can't find the Synology Product because the IP setting of the Synology Product ...

• I'm a Mac user. Why did I fail to back up files or folders from the Synology Product to an external USB/SATA disk?
• This situation may happen when the file system type of the external USB/SATA disk is FAT32 format, ...

• Why can’t I automatically connect to my server in Data Replicator 3 even when the “Auto-connect on Data Replicator 3 startup” feature is enabled?
• In order to automatically connect to the server with the Data Replicator 3, please make sure to ...

• What types of directories or files will not be backed up by using Data Replicator 3?
• When using Data Replicator 3 to backup data, the following directories or files will be ...

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• What DLNA/UPnP devices does Synology NAS support?
• DiskStation can serve as a DLNA compliant Digital Media Server (DMS) with the package Media Server ...

• What UPS (Uninterruptible Power Supply) devices do Synology product support?
• Synology DSM supports the following three types of UPS devices: Local, Network, and SNMP ...

• What wireless dongles does Synology Product support?
• Synology NAS can join an existing wireless network by simply plugging a USB wireless dongle into ...

• What 3rd-party PHP Software does Synology Product support?
• Synology NAS Servers are verified to have full compatibility with the installation and execution of ...

• What DVB-T tuner does Synology product support?
• Your Synology NAS allows to record and stream live TV. All you need are the following: The Video ...

• What USB3.0 external storage devices are supported by Synology NAS?
• Synology has validated the compatibility of the following USB3.0 external storage devices on all ...

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• Why can't I access my Synology Product through FTP?
• If you have problem connecting to your Synology Product through FTP, check the following settings: ...

• How do I use the Secure FTP function?
• Synology Product supports Secure FTP by default when you enable the FTP service. Users can follow ...

• Can I share Synology Product over Internet if I use a dynamic IP address?
• Yes. Please upgrade your Synology Product with the v2.0.3 – 0509 or newer DSM, and then go to the ...

• Why can't I access Synology Product via FTP by typing "ftp://server-IP"?
• The possible reason is that you have connected to Synology Product via a proxy server. Please try ...

• I see unreadable file names after uploading the files via FTP.
• To upload files via FTP, we suggest you use UTF-8-supported FTP programs, such as FileZilla or Cute ...

• Can I enable NFS service on Synology Product?
• Yes. From DSM 2.0-0722 and onward, the admin can quickly enable NFS service by following the steps ...

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• What network ports are used by Synology services?
• Please refer to the following list: Setup Utilities TypePort NumberProtocol Synology ...

• What is the RESET button on the Synology Product for?
• The RESET button performs various functions on different models. Please refer to the following ...

• What's the default password of admin on Synology Product?
• If you choose "One-Click Setup" during installation, or reset the administrator password after ...

• What can I do if the STATUS LED keeps flashing in orange?
• The possible reasons that cause the STATUS LED to flash in orange are: No hard drives are ...

• How do I update the DSM of the Synology Product?
• If your DSM version is earlier than DSM 3.1 (such as DSM 3.0 or DSM 2.3), you can perform manual ...

• Which Synology DiskStation supports WOL (Wake on LAN)?
• Power recovery or Wake on LAN (WOL) is only supported by certain DiskStation models (see Applied ...

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• What can I do to troubleshoot DSM installation problem?
• The common root causes of DSM installation problem usually lie in security/firewall programs ...

• How to Create RAID Volumes on Synology NAS
• Overview Volumes provide the basic storage space for your Synology DiskStation. Before ...

• How do I identify the disks on my Synology NAS?
• There are several reasons why you may need to physically identify the disks on your Synology NAS ...

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• How to manage your Synology NAS with mobile devices
• Overview DSM mobile is a web application designed particularly for mobile devices, allowing ...

• How to enjoy music stored on Synology NAS with your iOS/Android devices
• Overview Synology NAS server is a centralized place for you to store all your audio files. You ...

• How to browse photos stored on Synology NAS with your mobile devices
• Overview Synology NAS server is the ideal storage for your photos. It comes with Photo ...

• How to remotely monitor property and facilities with your iOS/Android devices by Surveillance Station
• Overview Surveillance Station provides not only on-site monitoring, but mobile one as ...

• How to access files stored on DiskStation with DS file
• Overview DS file is an app designed for iOS devices (iPhone, iPod touch, or iPad), ...

• Can my Synology NAS transcode videos for my device?
• What is video transcoding? Video transcoding is the process of converting media contents from one ...

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• What DVB-T tuner does Synology product support?
• Your Synology NAS allows to record and stream live TV. All you need are the following: The Video ...

• How to install VLC plugin for your Synology NAS to support more video formats
• Overview You can have your video collections stored on your Synology NAS and play them ...

• How to share your photos stored on Synology NAS to social networks
• Overview Photo station is the web application designed to help you manage all the photos and ...

• How to use Synology NAS as my iTunes Library
• Overview Synology NAS server is designed to serve as your multimedia center, managing and ...

• How to enjoy my Synology NAS music on Windows iTunes
• Overview Synology NAS server is designed to serve as your multimedia center, manage and ...

• Can my Synology NAS transcode videos for my device?
• What is video transcoding? Video transcoding is the process of converting media contents from one ...

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• What USB printers does Synology Product support?
• The USB-interface printers that have been verified by Synology are listed in the table below. ...

• What Google Cloud Print compatible printers do Synology Product support?
• The Google Cloud Print compatible printers that have been verified by Synology are listed in the ...

• How to set up the USB printer connected to the Synology Product?
• For models installed with DSM v2.0.1-3.0368 and onward, please run Synology Assistant. Select the ...

• What USB printers does Synology Product support (for older products)?
• The USB-interface printers that have been verified by Synology are listed in the table below. ...

• Can I scan and fax with an all-in-one printer shared by Synology Product?
• Yes. If your multifunction printer is connected to the USB port of a Synology Product running on ...

• How many USB Printers does Synology Product support at a time?
• USB Station supports two USB printers at a time, while the Disk Station series supports two ...

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• Can I expand the storage capacity with hard disk(s) of larger size (for DSM 3.0 and onward)?
• To expand the storage capacity of your Synology NAS by adding HDDs, please see this How-To. ...

• What should I do if my Western Digital Green Power Disk has a dramatic high Load/Unload Cycle Count?
• This scenario can be resolved by updating WDIDLE3 timer to lower the rate when the HDD will ...

• How do I access the external disk connected to Synology Product?
• The usbshare[number] or esatashare shared folder is created when you plug an external USB or SATA ...

• Is it necessary to defragment the internal hard drive of the Synology Product?
• No. Disk defragmenter is mainly used for FAT file systems. Because the speed of reading files will ...

• How do I know when the internal hard drive of the Synology Product is full?
• You can get the usage status of the internal hard drive either by observing the STATUS LED ...

• What file system does Synology Product support (for DSM 3.0 and onward)?
• Synology Product has to work with at least one internal hard drive installed, excluding USB Station ...

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• Why can't the lens of my LevelOne IP camera move back to the HOME position?
• Several LevelOne IP camera models* do not have a default Home position. As a result, users will ...

• Why do I occasionally encounter abnormal image display when using the Surveillance Station to monitor Live View of MPEG4 video format, and why does it become normal again after refreshing the webpage?
• If you encounter abnormal display of the MPEG4 Live View image after dragging the scrollbar, ...

• How to set up video motion detection for your IP camera on Synology Surveillance Station
• Overview Synology Surveillance Station can manage event intelligently by recording only ...

• How to export and import Surveillance Station recordings from Synology NA
• Overview Surveillance Station is professional Network Video Recording (NVR) software bundled ...

• How to Verify the Videos Snapshots Authentication Recorded on Synology NAS
• Overview Surveillance Station is the professional Network Video Recorder (NVR) ...

• How to add an IP camera licenses on Synology NAS
• Overview Surveillance Station is professional Network Video Recording (NVR) software bundled ...

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• How to use iSCSI target service on Synology NAS
• Overview iSCSI is a protocol to facilitate SCSI-based storage commands ...

• How to Set Up VMware vMotion on Synology NAS
• Overview vMotion is one of the VMware vSphere functionality that moves running virtual ...

• How to set up an iSCSI LUN with thin provisioning on your Synology NAS
• Overview Thin provisioning is the act of using virtualization technology to provide ...

• How to Use iSCSI Targets on VMware ESXi Server with Multipath Support
• Overview Failover and load balancing configuration is crucial when deploying virtual ...

• How to set up Synology NAS as VMware server datastore
• Overview A datastore is independent storage space for centralizing virtual machine’s ...

• How to Use iSCSI Targets on Windows Computers with Multipath I/O
• Overview Failover and load balancing configuration is crucial when deploying virtual ...

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