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Home > Knowledge Base > FAQ
Application
- Why do I get Error #1045 when accessing http://server-IP/phpMyAdmin after I changed the default password of the user "root" via phpMyAdmin (for DSM version 2.2 and earlier)?
- What PHP, MySQL, and Apache versions does Synology Product support?
- Can I use Synology Product as a mail server?
- Does Download Station support seeding?
- How do I change the MySQL root password?
- Can I limit the bandwidth of Download Station?
- How do I reset the password of MySQL database?
- Why can't I see Windows domain users in the User page of the web management UI?
- How do I back up MySQL database?
- Can I use Windows MySQL GUI tool to manage MySQL database?
- Can I use ".htaccess" to protect folders in the "web" shared folder?
- How do I retrieve the incomplete downloaded BT, FTP, or HTTP file?
- Can I host multiple websites with different domain names on Synology Product?
- Can I customize the error page of Web Station?
- Does Synology Web Station support Zend?
- What should I do if I cannot login phpMyAdmin using empty password and the user name “root”?
- How do I install third party PHP applications on my Synology DiskStation?
- How do I solve mail server or Mail Station related problems?
- What applications on Synology NAS are IPv6 supported?
- Why won't my Synology NAS hibernate?
- Can my Synology NAS transcode videos for my device?
Backup/Restore
- Why can't Data Replicator III find the Synology Product with a fixed IP after I reconnected it directly to my PC?
- I'm a Mac user. Why did I fail to back up files or folders from the Synology Product to an external USB/SATA disk?
- Why didn't Data Replicator II back up some files I have set up?
- What backup software does Synology Product support?
- Why can't I perform Network Backup from rsync compatible server to Synology Product?
- Are there any limitations when using Data Replicator 3 on Windows Vista?
- Why can’t I automatically connect to my server in Data Replicator 3 even when the “Auto-connect on Data Replicator 3 startup” feature is enabled?
- What types of directories or files will not be backed up by using Data Replicator 3?
- Why do errors occur when using Time Machine to backup onto shared folders exceeding 16 TB?
Compatibility List
- What hard drive models does Synology Product support?
- What UPS (Uninterruptible Power Supply) devices do Synology product support?
- Does Synology Product support external DVD-RW, DVD-ROM, CD-ROM, or CD-RW drive?
- What can I do when I encounter incompatibility issue with Hitachi HDS721010KLA330 1TB SATA II hard disk(s) on my Synology NAS servers?
- Surveillance Station IP camera Support List
- What external storage devices does Synology Product support?
- What if the hard drive I want to use is not listed on the compatibility list?
- What USB speakers does Synology product support?
- What switch models does Synology Product support?
- What 3rd-party PHP Software does Synology Product support?
- Which Synology DiskStation/RackStation can I use with Synology Expansion Units?
- What DLNA/UPnP devices does Synology NAS support?
- What router models does Synology EZ-Internet support (for DSM 3.2 and onward)?
- What wireless dongles does Synology Product support?
- What add-on 10GbE/1GbE network interface cards does Synology Product support?
- What router models does Synology EZ-Internet support (for DSM 3.1 and earlier)?
- What USB3.0 external storage devices are supported by Synology NAS?
- What wireless dongles does Synology Product support for Hotspot?
- What DVB-T tuner does Synology product support?
- What wireless dongles does Synology USB Station 2 support?
- What Bluetooth dongles does Synology Product support?
File Sharing
- Why do the mapped network drives become disconnected after I failed to map another network drive?
- Why can't I access my Synology Product through FTP?
- Why can't I access Synology Product via FTP by typing "ftp://server-IP"?
- How do I use the Secure FTP function?
- Can I enable NFS service on Synology Product?
- Can I share Synology Product over Internet if I use a dynamic IP address?
- What can I do when my Windows Vista system reports all files on the Synology server are in use with another process while I need to access them as offline folders?
- I see unreadable file names after uploading the files via FTP.
- Why would Office for Mac have problems accessing files located in a "home" folder on Synology NAS?
- What should I do if file transfers are slow?
General
- Why can't I delete files or folders on the Synology Product?
- Why do I always login the Synology Product as "guest" automatically?
- What is the RESET button on the Synology Product for?
- How do I update the DSM of the Synology Product?
- How to change the language displayed on the management UI?
- Why isn't the Synology Product running in true Gigabit speed?
- How do I set up appropriate code page?
- What network ports are used by Synology services?
- Why do I get the "error 24" message when I try to upgrade my Synology Product?
- How do I use UPS (Uninterruptible Power Supply) with Synology Product?
- Why do I get redirected to "http://server-IP:5000" when trying to access Web Station?
- Can I switch the external USB hard drive into hibernation?
- What's the default password of admin on Synology Product?
- How can I reinstall the Synology Product?
- Does Synology Product support Windows Vista?
- How do I reboot Synology Product?
- What can I do when I get Error "Failed to format disk" when processing formatting data partition during setup?
- Why I cannot install my Synology Product and why my power LED is flashing constantly?
- Why am I asked to enter user name and password every time I try to access Synology Product?
- Why can't I find the .pat file after I unzip the downloaded DSM on my Mac?
- What can I do if the STATUS LED keeps flashing in orange?
- How do I install Synology Camera License Pack?
- Why can't I upgrade the DSM of the Synology product?
- What is the username and default password for accessing my Synology Product via Telnet/SSH?
- What should I do if I cannot access the Synology NAS Server as a domain user even with the correct password?
- How can I join domain in different subnets on my Synology NAS Server?
- Will online users be affected when I am upgrading the DSM?
- How do I login if I forgot the admin password?
- Which 2.5" Disk Holder should I use to install a 2.5" hard drive?
- How do I set up the Synology Product if I lost my installation CD?
- Does Synology Product support Wi-Fi (for DSM 3.0 and onward)?
- Which Synology DiskStation supports WOL (Wake on LAN)?
- How do I copy files along with their domain ACL privilege settings from a Windows server to DiskStation?
- What is the difference between HDD Hibernation, System Hibernation, and Deep Sleep?
- Why won't my Synology NAS hibernate?
- What should I do if file transfers are slow?
Printer
- What USB printers does Synology Product support?
- How to set up the USB printer connected to the Synology Product?
- How do I print a document with an IPP (Internet Printing Protocol) printer?
- Why do I get the "Unexpected error occurred!" message while using Add Printer function of Synology Assistant?
- Can I scan and fax with an all-in-one printer shared by Synology Product?
- Does Synology Product support Bi-Directional Printing with the connected USB printer?
- How many USB Printers does Synology Product support at a time?
- How do I set up the PostScript USB printer on the Synology Product with Macs?
- What Google Cloud Print compatible printers do Synology Product support?
- What USB printers does Synology Product support (for older products)?
Storage
- How do I access the external disk connected to Synology Product?
- How do I know when the internal hard drive of the Synology Product is full?
- Is it necessary to defragment the internal hard drive of the Synology Product?
- Why can't I repair a volume with a new hard drive with the same capacity?
- What's the maximum file size Synology Product supports (for DSM 2.3 and earlier)?
- What should I do if my Western Digital Green Power Disk has a dramatic high Load/Unload Cycle Count?
- How do I create a RAID volume on my Synology Product?
- Can I expand the storage capacity with hard disk(s) of larger size (for DSM 3.0 and onward)?
- What file system does Synology Product support (for DSM 3.0 and onward)?
- What's the maximum file size Synology Product supports (for DSM 3.0 and onward)?
- Why does my hard drive size appear smaller on Synology DiskStation?
- How can I recover data from my DiskStation using a PC?
Surveillance
- Why can't the lens of my LevelOne IP camera move back to the HOME position?
- Why do I occasionally encounter abnormal image display when using the Surveillance Station to monitor Live View of MPEG4 video format, and why does it become normal again after refreshing the webpage?
- What should I do when Live View and Timeline on Surveillance Station doesn't work on Mac after Mac's latest security update?